Bartlett Heating and Air Conditioning

They came out pretty quickly during a heat wave and Phil and his brother spent more than an hour trying to see if they could find a way to solve on an interim basis. I appreciated the problem-solving. They recommended we replace the whole unit. We paid for their time on the initial visit, then got multiple quotes for the replacement. There was a delay in getting a quote from Bartlett, though we did eventually get it and it was comparable to another quote we received. Ultimately we didn't have them do the work because our HOA required a permit and they pushed back pretty hard, advising that it would cost a lot more, take longer, etc. Though I know that's all true, a permit is req'd by the City of SJ and the resistance concerned me a little. Ultimately went with a different company that took the permit requirement in stride.

The Owner of Bartlett Heating, Phil, is very pleasnt to talk with. We were really pleased he was able to come out within 2 days of calling their office. This was note worthy because it's November 18th, cold and everyone wants help at the same time. I've had other heating work done before that was excessively more expensive. We wish we had known about their company before.

Bartlett Heating & Air Conditioning has provided me great service on a few occasions.  My air conditioner came with my relatively new house (late 90?s), but is a relatively old model, coupled ? somewhat mysteriously ? with a fuse box which was equipped with only house-size fuses, which were significantly undersized for the unit, and which are now extremely difficult to get.  Needless to say, blowing fuses has been a problem.   When I first used Bartlett, they gave my A/C a full checkout, gave me advice on how to go easier on the system (for example, not closing vents), and ? after procuring the necessary fuses for the box ? giving me some spares.  They could have advised me to get a new unit, but they did not ? they  stated that the A/C itself was fine.  They did advise that I change the fuse box.  Their advice (except the fuse box bit, which came later) was effective, and it was a long time before I had the need for one of the spare fuses.  When I did, again, I got prompt, friendly service, a full checkout of my A/C unit (it checked out fine, with no need for any coolant refill).  I had them back to replace the fuse box, and they did a thorough job, ensuring that the now appropriately-sized box was well sealed.  I've had no problems since, even in our recent heat waves.  I?ve been very happy with their work, their straightforward advice, their friendliness, and their honesty, and highly recommend them.

I was really happy with him.  I thought he did a really good job.  He was honest and qualified.

Phil Bartlett, the owner, is a bloodhound when it comes to troubleshooting a problem.  He spent a lot of time trying to find the problem with my system and ultimately saved me a lot of money.  Other contractors said that I needed a whole new system.  I know I'll need a new HVAC system eventually and, when I do, I'll call Phil.  He's honest, fair, and easy to talk to.