ACE RELOCATION SYSTEMS INC

I paid close to $11,000 for an interstate move. The head mover was hostile and inappropriate during the move and tried to pressure me to sign papers that I had received my high valuable items BEFORE I had examined or even found these items when delivered. Pieces of an antique were falling off during delivery and he denied it was from the antique.He refused to safely secure my inversion table as hardware was loose and according to Michelle Blake from Atlas in her report clearly stated that could have "killed" the person using it. They also did not complete the move, left furniture unassembled, left some obstacles and doorways blocked. But worse than this is their claims process violates their own policy that one has 9 months to file a claim. They gave me less than 2 months, and cut me off from their claim site so that I was unable to complete and list all the damaged goods. They offered a small settlement BEFORE I was finished listing the damages! For example they offered $100 for a Roland electronic keyboard valued at $1100. Given the agreement is full replacement value they are dishonest given many of the keys were documented as not making any sound after they extensively damaged it. What an insult let alone the damage to my antique grand piano. Given their refusal to follow their own guidelines I went through arbitration resolution dispute process with the credit card company that had processed my payment of $11000 for the move. Amex awarded in my favor and Ace relocation has been asked to pay back several thousand dollars. The following day, I received a threatening email from someone who identified themselves as an Atlas employee. She stated that I owed 100 percent of the money back that they were having to credit back to Amex since they lost the dispute. Her letter was so vile I wondered if she really was an Atlas employee. They are an Amex merchant and need to follow the rules of a dispute with a card member instead of threatening me with collections. And then refusing to compensate me AT ALL for the damages! Even though I bought their insurance and they acknowledged there were damages. And again closing the claim well BEFORE 9 months violating their own rules. Finally, corporate shows apathy towards their employees' hostile and likely illegal tactics towards their customers. All official documents should be sent as a permanent file NOT as a WORD document or live attachment that can be deleted and altered AFTER the attachment is sent in an email as Chelsie Drysdale did. her email is [email protected] She edited out the contents of her original vile letter and replaced it. And this is how they do business?

I paid close to $11,000 for an interstate move. The head mover was hostile and inappropriate during the move and tried to pressure me to sign papers that I had received my high valuable items BEFORE I had examined or even found these items when delivered. Pieces of an antique were falling off during delivery and he denied it was from the antique.He refused to safely secure my inversion table as hardware was loose and according to Michelle Blake from Atlas in her report clearly stated that could have "killed" the person using it. They also did not complete the move, left furniture unassembled, left some obstacles and doorways blocked. But worse than this is their claims process violates their own policy that one has 9 months to file a claim. They gave me less than 2 months, and cut me off from their claim site so that I was unable to complete and list all the damaged goods. They offered a small settlement BEFORE I was finished listing the damages! For example they offered $100 for a Roland electronic keyboard valued at $1100. Given the agreement is full replacement value they are dishonest given many of the keys were documented as not making any sound after they extensively damaged it. What an insult let alone the damage to my antique grand piano. Given their refusal to follow their own guidelines I went through arbitration resolution dispute process with the credit card company that had processed my payment of $11000 for the move. Amex awarded in my favor and Ace relocation has been asked to pay back several thousand dollars. The following day, I received a threatening email from someone who identified themselves as an Atlas employee. She stated that I owed 100 percent of the money back that they were having to credit back to Amex since they lost the dispute. Her letter was so vile I wondered if she really was an Atlas employee. They are an Amex merchant and need to follow the rules of a dispute with a card member instead of threatening me with collections. And then refusing to compensate me AT ALL for the damages! Even though I bought their insurance and they acknowledged there were damages. And again closing the claim well BEFORE 9 months violating their own rules. Finally, corporate shows apathy towards their employees' hostile and likely illegal tactics towards their customers. All official documents should be sent as a permanent file NOT as a WORD document or live attachment that can be deleted and altered AFTER the attachment is sent in an email as Chelsie Drysdale did. She edited out the contents of her original vile letter and replaced it. And this is how they do business?

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From my first conversation with Sandy as she prepped me, told me to get at least 3 estimates and directed me to the government websites which regulates the industry, to Eric who was so professional at providing a quote, Jeanette who kept me informed to the 4 wonderful men (Enrique, Jose...) who actually made the move happen - all has been above expectation and quality. I cannot speak highly enough of each and every member of this team. When the team arrived in Buellton, there were issues which they handled with aplomb. My 95 year old dad and 86 year old mom had complete trust and faith in them and though there to sign the papers, they were never inconvenienced. You could not expect anything better than ACE Relocation.

So far, so good!

My experience with Ace was perfect. I cannot think of anything else I would ask of a moving company. They exceeded my expectations. There were no snags!!
I will call on them again without hesitation. You should too!!

Excellent job done,took longer then Ithought but the wraping takes some time to do it right.

Moved 40+ years of contents of a large home from California to Georgia, that included picking up contents from a storage facility. I shopped with over a dozen companies before making a decision. The cost of this cross-country move was more expensive than anticipated, however, the price quoted by ACE Relocation Systems/ATLAS Van Lines was very competitive or better than any other moving company I contacted, including the portable moving container companies. ACE Relocation/Atlas Van Lines provided a written firm quote that was exactly the price paid. Initial contact with the Relocation Consultant and the office staff in San Jose was outstanding, including communication while in-transit (with the office and the Driver), as well as follow-up from the office after the move was complete. Pick-up and delivery dates and times were executed exactly as agreed. The Driver and his crew were outstanding at origin and destination, handling all items with extreme care and attention to detail. All furniture was padded and wrapped beyond expectations to prevent any damage or soiling. Each item was numbered and documented at the origin when loaded on the truck and then each item was checked off and inspected upon delivery at the destination. The same Driver stayed with the shipment from California to Georgia and treated the contents as if they were his own. Every aspect of the move was completed very professionally. Highly recommend this company.

They were great. They were on time, professional and polite.