Professional Home Automation and Security LLC

Tim Nguyen was fantastic! He installed a new control panel and new door sensors in just a few hours. He explained how the system works in detail. He also recently texted me to make sure that I was completely satisfied with my system.

individual was a professional, intelligent and knowledge about the job that he performed

Tim was very, very good. He is a pro with security systems. Even though he said that he is not familiar with Simplisafe systems, he figured out how to reboot mine very quickly. His shirt said ADT and I'll bet his expertise shines on ADT systems. Very competent pro.

They were punctual, efficient, and cleaned up after themselves. I don't know if they were reasonable because I had nothing to compare their price to. I had a problem, I called them and they came out, immediately. It was actually my fault because I forgot a plug they used was controlled by a light switch, so I turned off two of my cameras. I had to contact them because I did not get a bill or list of products used, which I wanted for my records. I text'd them to request a copy which they sent after my request.

Tim was GREAT! He was patient and very helpful! Would totally recommend!

He tried to upsell. I asked fora business card and he laughed and said that they did not do that anymore and gave me his phone number. Later he texted me trying to upsell again. I blocked him! This is not the first time I have experienced ADT questionable tactics. If I had known it was them coming out I would have looked for someone else!

TIM WAS GREAT

On time, helpful, professional and knowledgeable

On time, excellent install, patient tutoring, knowledgeable and very reasonable!

Excellent installation and customer service.

Thomas & Tim are very friendly,knowledgeable & professional . I can enthusiastically recommend them.

From start to finish, our experience with Professional Home Automation was outstanding. The installation team was professional, efficient, and respectful of our home. They took the time to explain every aspect of the system, ensuring we felt confident in its operation. The quality of their workmanship exceeded our expectations, and we now feel safer and more secure in our home. We highly recommend their services to anyone looking for reliable home security solutions.

Thomas did a great job helping me understand all about their cameras. I had a lot of questions about the alarm system and he patiently took his time getting all my questions answered.

Straight forward recommendations about product and price from the rep. Smooth interaction and installation for sure.