ORKIN

We have a service and they did the work within the service so they didn’t charge us. They are really good. We just have a pest issue that it was not so great work but they came back and fix it.

We have a service contract with them yearly. They did the work within the service so they didn't charge us. We pay like five or six hundred a year for the termite service. We pay monthly for the pest control. We just had a pest issue and the work wasn't so great but they came back and fixed it.

unknown

I've had an ongoing service with them. I guess they're good. They are pretty responsive. They are punctual and professional.

They come out if I find, which I did one time, droppings from the termite, they're there almost immediately and took care of that. To me, they're quite expensive. As far as service is concerned, they're "A". We've been using them for many years.

The service is excellent. One guy comes out and it takes him about twenty minutes to spray. I have used them for about a year and I have not had any problems with ants. I would say they are professional. They seem to know what they are doing since I have not called them to come out in between the scheduled times.

The guy was great. We have used them previously as well. I like their technicians. They are very friendly. If you asked them to view or perform a certain service like say hey did there are any ants inside the house, can you make sure you spray extra along the exterior of the home they do it. He was easy going, very easy to talk to and was able to communicate very effectively and that is really helpful. I would use them again in the future.

I have regular pest control service with them. The service tech is nice, friendly, and makes bugs dead. I also need the tech to come in the mornings, and call the night before in order to make sure I'll be there to let him in. My tech does this. (I stopped using another pest control company as they had been unable to read the note on the file to Call The Night Before and Make Sure the Homeowner Will Be There.) Full marks. Really. I like my tech. And, under my regular pest control service plan, if I find bugs, I can call for extra service and they'll come out, no charge. Very nice.
Now, here's where it all goes downhill. I notice what I think is termite damage and ask my tech if he thinks it's termite damage. He agrees. Says he'll put a note in for the termite department to call me, but he thinks I'll get faster service if I call myself. This is a dramatic understatement. I can't remember exactly how long it goes, but they never call -- it's probably 6 or 9 months before I finally pick up the phone and call the termite department. (I stress that it's a different department. The normal Bug Death scheduling people have nothing to do with the Termite Death people.)
So, they schedule a free termite inspection. The dude is very thorough, covers the whole exterior and interior of my house, takes pictures of every possible bit of dry rot, and puts it all together on his laptop in a powerpoint presentation, which he then shows me in my living room. The gist of it is: I have termites in the exterior of my garage and the exterior of one bedroom window. For this, he wants to tent my house for something over $2000. (I think it was $2300.) As an alternative, they'll spot treat THE ENTIRE HOUSE for something less (I think it was $2100.) I ask why they'd spot treat the whole house (every door and window) when I've only got two places of infestation on the outside. Can't he spot treat just those places? He goes outside to and quot;calland quot; and check with his manager. As spot treating is something they generally don't do, they have to make an exception for me, and they'd do those two spots for $1700.
I've had termites before in a previous residence -- a condo, which they refused to tent. Because of that, I'm pretty familiar with spot-treating. They come, they spot treat for a few hundred bucks, termites are gone -- repeat every few years. I am NOT tenting my house for no $2300, and I think he's crazy to ask. I'm frustrated with what appears to be a total attempt to take advantage (spot treating for $1700? REALLY??) and come online to Angie's List to find another termite company with positive reviews for spot treating. I find one.
The new company comes out, does their own inspection. The new company is pretty sure the termite damage I saw on the exterior of the garage is old damage, which was patched, and the patch is chipping. He sees NO termite activity in the exterior of the bedroom window. I give him a copy of the Orkin guy's report and he actually LAUGHS at it. (I use words like and quot;bullcrap.and quot; He uses words like and quot;fraud.and quot;) Says half the stuff the Orkin guy labelled as dry rot is not fungus-related at all (but just, y'know, chips in the wood, or whatever), and that I don't need to tent the house. He says if I want, he'll spot treat the garage and bedroom window for $250, but he recommends I just remove and replace the damaged wood (in the garage), as there's no evidence of current infestation.
To review then. Orkin wants $2300 to tent or $1700 to spot treat two places. New guy recommends I don't treat AT ALL, but will spot treat the same two places for $250.
Right now, I'm so annoyed at Orkin's Termite Department, I'm strongly tempted to ditch them for my usual pest control as well. Somebody more honorable deserves my business.
So, to review, regular pest control: A. Go ahead and use them.
Termite inspections: F. AVOID.

Orkin were very, very thorough. One guy had to crawl beneath our house, which is a very small space, and do all his spraying and amazing amounts of work. A month later, they came back out to double check everything and did a little more work. We signed a five year contract with them for termite control.

They seem to do okay. I would tell anyone to use them because they do a good job.

They always do a great job.

The last guy who came was really great. He was very thorough and approachable. He took his time to explain things to us. He gave us several recommendations which are very helpful to us.

They are neat and friendly.  They seem to do a good job.  I called them a few times for termites, and they came out to deal with the issues.

Wonderful job. The fella who came to our house to do the inspection gave us options and was looking for ways to do the best job for the least amount of money. He never tried to sell or push anything. The fella who came to do the actual work was smart, talented, and friendly. We will be using Orkin San Gabriel from now on. This is a reliable and trustworthy establishment.

They come once a month. They are on an annual contract. They do only the outside of the house. I have a dog and I have to make arrangements to keep it out of the way. They don?t come in on time. That is not convenient. I have termites which they have not taken care of. Earlier I had a contract with them to handle ants and bugs. However, they did not get rid of them either. I am totally dissatisfied with their work. They don?t keep up their motto. They don?t do a good job. They are overpriced. Once my contract with them expires, I will not use them again.

They had done some work for us in the past on some termite removal. We had a annual inspection contract with them that they would come out and check to see if there were any problems or if they found anything. In 2007 they did an inspection and sent us a report that showed a diagram. The home on the diagram was not of our home but did show no problems or damage. The description was way off also. I called and said that the diagram was wrong and that we needed the right paperwork in case we wanted to sell the home or something. They said they would take care of it. Nothing happened no calls, nothing. I called at least three times more and asked to speak to the supervisor and they continued to say that it would get taken care of. Still nothing so I called and had my contract canceled and asked not to be renewed. We had a new company come out and they found extensive damage that was never addressed by the previous company. We had to do a tent on our home and new carpentry due to the terrible termite infestation. So the Orkin company never showed these problems which was obvious from this new inspection that there was damage that they neglected.

They keep the termites away so far.

I do have regular service with them and they are pretty good. They come out once a month and do it for me. They did fine with the last treatment. Everything was okay. I am satisfied with them and they do great. I think they are very nice and very pleasant as well. They serve their purpose.

Normally, I have them out for ants, but, I have been having big gopher problems. They are real responsive and they have been pretty good for me. I called them over the weekend about the gophers and they came out yesterday. They will come out as soon as they can if there is a problem. Regardless of the service or whatever, they are real good about getting rid of the problem. Of course, no problem is really solved, but, at least they can get it under control. I pay them on a monthly basis. They are not a small outfit, but will come out and do an assessment. They did a termite inspection one time that was free of charge

They did an inspection and set up some traps. There was a rat that I had been trying to get rid of on my own for several weeks, but did not have any luck. This rat, and two others were dead within 2 days and there has been no indication of any new rats. My only complaint is that they had a mix up on the initial day to come out, but when they realized this, they were very apologetic and worked within my schedule to get a new person out. Many service providers give you a large time window which can really waste your day waiting around for them. "We'll be there sometime between noon and 5", Orkin had a one hour window and they were on time.

From inspection to work completion everyone involved were courteous and seemed very knowledgeable, as far as I can tell. The service was estimated to take about an hour and was completed on time. The workmen were about an hour late for the appointment but called in advance to inform me. I chose this company because the service they promised seemed to make more sense than the others I priced. The warranty also was a factor.

IN MY OVERALL EXPERIENCE I THOUGHT THEY DID A VERY GOOD JOB. EVERY HOUSE HAS A ROACH PROBLEM AND THEY SOLVED IT VERY QUICKLY AND EFFECTIVELY. THEY TOOK CARE OF THE ENTIRE HOUSE AND FRONT AND BACK YARD

I LOVE THEM. THEY COME EXACTLY WHEN THEY SAY THEY'RE COMING. THEY'RE VERY THOROUGH AND ANSWER ALL OF YOUR QUESTIONS. THEY ARE VERY PROFESSIONAL. MOST IMPORTANTLY THE SPRAY IS ODORLESS.

I AM VERY PLEASED WITH THE SERVICE PERFORMED. THEY ARE WILLING TO COME AND DO THE INSIDE OF THE HOUSE, WHENEVER REQUESTED AND ADDITIONAL UNSCHEDULED OUTSIDE SPRAYS FOR NO ADDITIONAL CHARGE.

IT'S SORT OF AUTOMATIC. I GET A PHONE CALL FROM THEM ONCE A MONTH, AND THEY SAY THEY HAVE AN APPOINTMENT WITH ME AND ASK IF THAT DAY IS OKAY. WHETHER OR NOT I AM HERE THEY DO A JOB. WE HAVE HAD ALMOST NO PROBLEMS WITH BUGS SINCE. I TELL THEM IF THAT IS NOT A GOOD DAY TO COME, WE NEGOTIATE A NEW DAY TO COME. IT'S ALSO ONE EVERY TWO MONTHS.