Big Wave Window LLC

I HAVE USED BIG WAVE WINDOW IN THE PAST AND HAVE BEEN SATISFIED WITH THE WORK THAT WAS DONE. HOWEVER, WHEN I USED BIG WAVE WINDOW SEVERAL WEEKS AGO THERE WAS DAMAGE CAUSED WHICH THEY REFUSED TO TAKE RESPONSIBLITY FOR. IN MY SITUATION, THE EMPLOYEE BENT A SECURITY SCREEN AND LEFT WITHOUT REPORTING THE DAMAGE. WHEN HE FIRST ARRIVED, I REVIEWED THE JOB WITH HIM, AND WE LOOKED AT EVERY WINDOW AND SCREEN INCLUED IN THE JOB, SO I KNOW THE SCREEN WAS NOT BENT WHEN HE STARTED THE JOB. HE LEFT WITHOUT REPORTING DAMAGE TO THE SCREEN. DUE TO THE DAMAGE, I WAS UNABLE TO FULLY TURN ON THE HOME SECURITY SYSTEM DUE TO THE DAMAGED SCREEN, WHICH COULD NOT BE REPAIRED BUT HAD TO BE REPLACED. WHEN I FIRST COMMUNICATED THE PROBLEM TO THE OWNER, JACK THOMPSON, HE ASKED TO BE KEPT INFORMED ON THE COST OF REPLACEMENT. AS SOON AS HE HEARD WHAT THE COST WOULD BE HE CUT OFF ALL OF MY FURTHER ATTEMPTS AT COMMUNICATION BY PHONE, TEXT OR EMAIL. SINCE IT APPEARED HE WAS GOING TO STIFF ME FOR THE COST OF THE REPLACEMENT I STOPPED PAYMENT FOR THE SERVICE ON MY CREDIT CARD, BUT THAT DID NOT COVER THE FULL COST OF THE REPLACEMENT WHICH MEANS, SINCE BIG WAVE WINDOW WOULD NOT TAKE RESPONSIBILTY FOR THE COST TO REPLACE THE SCREEN, I HAD TO PAY THE DIFFERENCE. THIS WAS AN UNFORTUNATE SITUATION AND ACCIDENTS DO HAPPEN, BUT IF THE POLICY OF BIG WAVE WINDOW IS TO NOT TAKE RESPONSIBILY FOR DAMAGE TO A CUSTOMERâ S PROPERTY, IT IS ONLY RIGHT THAT POTENTIAL CUSTOMERS ARE INFORMED OF BIG WAVE WINDOWâ S APPARENT POLICY REGARDING PROPERTY DAMAGE.

Jack did a great job with hanging lighting! Very courteous, on time, and job completed as promised.

Big wave window was on top of my inquiry immediately! From the time I made an appointment for a free estimate until the completion of the job, their communication with me was quick and thorough! The work done to wash the outside of my house and do the inside and outside windows was impeccable! I am very pleased and will be a repeat customer to Big Wave Window

Jack was very nice and professional when giving the estimate; appt was scheduled in a week. My windows were done today and they look beautiful. We have hard water in our area so our windows had much hard water damage. We have a small home with very large windows. Everything is sparkling now. The price was fair considering the water damage and the amount of windows we have. I recommend Big Wave Window wholeheartedly.

Extremely accommodating and very presonable

Jack is great! I original hired him for a one time service, but I was so impressed with the results that I have hired him for recurring services. Great communication, professional and shows up on time and prepared. I strongly recommend him to anyone!