Ames made an appointment for a one-hour window, with two days notice. However, the locksmith did not show up. We tried to call all afternoon and they never answered the phone in person or by voicemail. Nor did anyone ever call to explain what happened. We then looked at the Better Business Bureau website and noticed that Ames has many more complaints than some other local locksmiths. We would not call them again.
Description of Work: They said they would repair and re-key three locks, but did not.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JEREMY R.
11/2006
5.0
locksmith
 + -1 more
Ames gave me the expected window (3 or 4 hours) in which to schedule my appointment. I knew I would be in the neighborhood during that time but couldn't stay in the house. They arrived when I was down the block and called my phone to let me know. I took a couple minutes to get back home, and the guy waited there for me. I was having trouble getting my key into the lock. He diagnosed it as a bad cylinder and replaced it. The lock works perfectly now. He was courteous and friendly, finished the work quickly, and didn't have a problem answering questions while he worked. The house call price I was quoted was high compared to other companies, but it includes the first 30 minutes of labor (most don't). So, it probably ended up being a little less expensive than if I had the other companies I called do the work.
Description of Work: The locksmith made a house call. He quickly disassembled my front door lock and replaced the broken part (the cylinder). He also made new keys for me in his van. He then reassembled the lock and cleaned up after himself.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
ROBBY C.
05/2006
4.0
locksmith
 + -1 more
While they showed up about an hour late they did a decent job. Fairly efficient and the locks are working much more smoothly now.
Description of Work: Rekeyed two locks.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$100
Chris C.
12/2005
4.0
locksmith
 + -1 more
THEY ARE A GOOD COMPANY. THEY HAVE BEEN AROUND FOR A LONG TIME. I HAVE BEEN USING THEM FOR ABOUT FIFTEEN YEARS AND WON'T USE ANYONE ELSE. THEY ARE VERY KNOWLEDGEABLE.
Description of Work: THEY PUT IN NEW DEADBOLT.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$240
12/2005
4.0
locksmith
 + -1 more
THEY ARE VERY PROFESSIONAL & EXTREMELY PROMPT. THEY ARE VERY RELIABLE AS WELL. I HAVE HAD NO PROBLEMS WITH THE LOCKS SINCE. I WOULD DEFINITELY RECOMMEND THEM TO OTHER PEOPLE.
Description of Work: THEY INSTALLED NEW DEADBOLTS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
John S.
10/2005
5.0
locksmith
 + -1 more
THE COMPANY SENT A GUY OUT TO INSPECT, AND MEASURE WHAT SIZE LOCKS HE WOULD NEED. HE WAS VERY FRIENDLY, AND POLITE, HE INSTALLED ALL THE LOCKS, ALL MY KEYS WORK.
Description of Work: INSTALLED NEW LOCKS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
10/2005
5.0
locksmith
 + -1 more
THIS COMPANY WAS VERY EFFICIENT, THEY WERE PROMPT. THEY COMPLETED THE WORK PROFESSIONALLY. I WAS VERY SATISFIED WITH THIS COMPANIES PERFORMANCE. I WOULD HIGHLY RECOMMEND THEIR SERVICES.
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Service Categories
Locksmiths
FAQ
Ames Locksmith Co is currently rated 4.4 overall out of 5.
No, Ames Locksmith Co does not offer free project estimates.
No, Ames Locksmith Co does not offer eco-friendly accreditations.
No, Ames Locksmith Co does not offer a senior discount.
No, Ames Locksmith Co does not offer emergency services.
No, Ames Locksmith Co does not offer warranties.
Ames Locksmith Co offers the following services: Locksmith.