TRIOND REMODELING

Our experience with TRIOND Construction for a kitchen remodel was deeply disappointing, marked by mismanagement, poor communication, and substandard work quality. What began as an exciting renovation project quickly devolved into a series of frustrating setbacks and unfulfilled promises. Despite our clear requests and expectations, numerous crucial elements were either overlooked or poorly executed. We never received the promised full 3D rendering, and our initial contractor (PJ) demonstrated a lack of project knowledge. After specifically requesting Gilad for our project, we were assigned different contractors without proper consultation and were finally paired with Amit when Gilad decided he was not available to work with us. The quality of work was subpar across multiple areas. Our cabinet installation resulted in unnecessary soffits in every upper cabinet due to poor coordination between BUD (cabinet company), TRIOND, and the electrician – an issue we paid to avoid. The countertop fabrication was particularly disappointing, showing obvious lack of experience, to which Gilad & team deflected any accountability. Mid-project TRIOND even put together a document for us to sign to absolve them of any liability for the poor quality and installation of the kitchen cabinetry, which we refused to sign. Direct language from the agreement was “…they also agree that this resolution covers all past and future dissatisfactions related to the project, even if not explicitly stated here.” This demonstrates not only their predatory business practices, but their inexperience in managing projects. Project management issues were prevalent throughout. Due to timeline mismanagement, our initially ordered appliances were cancelled, forcing us to repurchase at higher prices & required us to demand that TRIOND cover the additional cost. Basic electrical work was improperly executed – the microwave outlet placement was incorrect, and the pantry electrical layout didn't match specifications, affecting shelf spacing. We were left to install the microwave ourselves and handle basic cleanup tasks that should have been the contractor's responsibility, including removing ramboard and cleaning the deck despite multiple requests. Also, while we were out of our home during construction, our home was left in disarray, showing a clear lack of respect for our property, including not properly covering furniture & excessive trash. The sequencing of trades was poorly planned (painting cabinets prior to them being fully installed & ignoring our calls/messages about the concern around this), leading to additional problems such as damage to freshly painted cabinets & re-work extending the timeline further. We were forced to source under-cabinet lighting independently, and numerous punch list items were either left incomplete or finished with inappropriate materials, such as using incorrect paint for touch-ups. Most troubling was TRIOND's approach to project planning and client relations. They clearly undersold the overall cost to secure the contract, rather than providing realistic estimates and alternative solutions that would meet our quality expectations within budget. When issues arose, they consistently deflected responsibility to third-party vendors instead of taking accountability. Their communication was unreliable – regularly missing scheduled weekly calls without notice and being unresponsive during urgent situations. The company also displayed gender bias, consistently directing communications to my husband while dismissing me, both in person and via messages. Their promised timeline of 45-60 days (over 1 year from engagement in reality) proved to be completely inaccurate, and their poor reputation with vendors resulted in substandard work from subcontractors, particularly evident in the lighting and cabinet installation. Additionally, at the very end of the project Gilad introduced us to a new CEO, Stephan, after a couple of discussions attempting to resolve our issues it was clear that he was bringing more of the same lack of accountability & dismissive attitude towards the quality of work TRIOND provided during our kitchen remodel. Lastly, he tried to have us sign an NDA so that we could not share our honest feedback about the reality of our experience. Based on our experience, we would not recommend TRIOND Construction. Their combination of poor project management, substandard work quality, and unprofessional communication practices resulted in a stressful and unsatisfactory renovation experience.

We live in the Sunset district in San Francisco and we hired Triond to remodel our bathroom. We found Triond while exploring contractors on Google, they were one of the first that came up when we searched. We were looking specifically for folks with experience working on older SF houses and who understood the history as we wanted to build something that could have reasonably existed 75 years ago. We decided to work with Triond right after our first meeting and conversation with the project manager. He showed us examples of work they'd done before and it was very much in-line with what we were hoping to end up with. Sooner after we had contracts in place and we were kicking off with demo shortly after. Once the work was underway, we were so happy with the quality of the work and attention to detail. There were a number of decisions to be made while the work was underway, and we were always presented with clear picture of the challenge and a few possible solutions that took into consideration factors of additional time and/or cost. This allowed us to make informed decisions quickly and helped us to feel very involved in all the details. We would hire Triond again for future projects on our house and would confidently recommend them to others for the same.

We hired Gilad and Triond Remodeling and Design for a 3-bathroom project in our San Francisco home and are very happy with the results. Gilad is a perfectionist and remained very focused on the quality of work and our satisfaction throughout the project.  He is very responsive and addressed concerns and project issues quickly and thoroughly. We also appreciate the fact that his project estimates in terms of price and timeline were very accurate.  In remodeling projects, as we have experienced, this is not always the case. We would hire Gilad and Triond Remodeling again.

We used Triond Remodeling & Design to do a full remodel of our bathrooms and were very happy from beginning to end. The bathrooms turned out beautiful. Gilad and his team were easy to work with. Gilad was very responsive and clear in his communication from the bid all the way through to the final completion of the project. He is very professional and focused on providing high quality work. Would definitely recommend Gilad and Triond Remodeling. I would use them again for future projects.

We would like to give a shout-out to Triond Construction for the awesome remodel of our new bathroom. Our Project Manager and his team took our 50’s outdated bathroom stripped it to the studs and with his design team came up with a gorgeous new room. We now have a luxurious soaking tub, beautiful floor and wall tile and a larger shower. The shower was enlarged with a two sided glass enclosure, rain shower head and floor to ceiling tile. We are extremely pleased with the outcome. Project Manager is a great guy and easy to work with.

Let me start by saying that our journey with TRIOND was not a short one. We had met with the project manager for the first time in May, and the work had only started four months later, in mid-September. The reason being we were not sure if we wanted to hire them only for kitchen remodeling. We initially thought we’d like to finalize the kitchen remodel before moving forward with any other project, but after meeting with a few other companies we felt comfortable hiring TRIOND for all of our other remodeling needs. Eventually, they worked on our kitchen, the master bathroom, and the powder room. We love how it turned out! Based on the designer recommendations we made some brave choices, and decided to go with a modern-industrial style for our kitchen. As for the master bathroom, the chosen style was clean and classic; different shades of grey, with touches of light blue. For the powder room we chose a vibrant wallpaper (we were surprised with this choice!) but it turned out nicely, with all the other fixtures. The project was about 13 weeks, but mainly because we had to wait for some of the finish materials to get delivered. When we decide to remodel the rest of our house (it’s a 3 story SF Victorian) we would like to work with TRIOND again.

TRIOND’s team did a great job! The project included several different jobs, which all turned out wonderfully. The scope of interior projects included: a full garage conversion (flooring, painting, building closets); kitchen renovation (repainting cabinets, backsplash tiling, installing floating shelves); and a basement storage room conversion to a bedroom (window installation and permitting, flooring, full room finishing and closet building). The exterior work included: a fence facelift, repainting the entire outdoor deck, and tiling the outdoor patio. The team also tackled the full punch list of items to fix that were noted on the property inspection report as part of my purchase disclosures. The company’s designer and project manager helped me select materials, navigate the San Francisco city permitting process, and communicated in advance on all the budget details. I felt that the team paid attention to details, and I’m happy with the quality of workmanship. I get compliments on the beauty of the house all the time - thank you guys so much! Definitely would work with them again.

I was introduced to Triond through a friend who had used them on a previous kitchen remodel. I was very pleased with the results so when we needed updated kitchen and bath we interview them along with 3 others. The price was more that competitive and the results were great. We did new appliances, counter tops as well as new flooring and shower/tub in the bathroom. Could not be happier with the final results. Will use them again 100%