TOM LEE ROOFING INC

Tom Lee Roofing did our roof in the Sunset District of San Francisco about four years ago (right as we were coming out of COVID). His team is professional and works efficiently. He walked us through the project prior to starting, frequently inspected the work, and offers to inspect future projects that may impact the warranty (e.g., if you need to put in a kitchen vent). We are so pleased with his work.

They did an excellent job and were on time. I would definitely hire them again.

The receptionist was very helpful and explained there is a six month waiting period to get an estimate and a one year waiting period for the work to be done. I could not wait a year for a new roof.

The crew did a satisfactory job on 4/7/16 and we have had no water leak every since (today is 9/27/16). On job day, everyone showed up on time - Randy Lee, Jose, and Jose's helper Renee. Jose took off the affected roof membrane and discovered another source of water leak. Randy showed us. We agreed to go forward and to compensate them extra for the unexpected repair. Randy left. Jose and Renee worked hard all day, taking a little time off for lunch in their truck. 2 plumbing staff showed up for 1 hour to complete their part of the job. Jose showed us his progress occasionally. Everything was done by 5:30 including clean-up. They left water on the roof over night for water testing. Jose and Renee came back the next day to evaluate the water test. All were satisfactory. They explained everything, gave advise to maintain the roof, answered questions. We gave a check for the remaining cost.

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I did not use this roofer - but had a date scheduled for an estimate. They are currently one month out for estimates. I had a death in the family, and the funeral was on the day of the estimate it took so long for me to get. I could not handle the thought of waiting an additional month - - for an estimate - - so I am going with a company that employs appropriate staffing and can be more responsive. The inspector we used when buying our house spoke very highly of this company - so I bet they do great work - so long as you are in no rush, and are happy to wait months for anything to actually happen.

I interviewed a few different ones and they were about the same cost but they seemed more professional and they got the job done on time so that was good and as far as I know, it seems to be good quality.

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Crew appeared on appointed day, worked steadily for 4 1/2 days.
Hasn't rained so don't know whether there will be any problems,
but everything looks fine.

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Howard Lee was personal and professional. Told us that we really didn't need to do a new roof yet... maybe in a couple of more years. He left us some literature with information on the company and the roofing materials they use. We plan to use them when the time comes.

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Tom Lee was one of just two roofers *all* our neighbors recommended. No matter the person, we heard the same thing over and over: and quot;A roof? You want Tom Lee or (other place). Those are the only places you get to do a roof right.and quot; OK then!
Tom Lee did a solid, efficient (one very long day) job replacing our flat roof, adding shingles to an eve, building and installing a new skylight, and installing a Solatube. Going into the consultation, we thought we wanted a skylight above our rather dark stairwell. Tom Lee explained that they could do this, but that the carpentry aspects required would bring the cost to $4-5,000, and that it was quite an investment for a stairwell. I did not know about the far less expensive alternative, the Solatube, but I'm grateful they mentioned it. We had one installed, it was very inexpensive comparably, and it does a great job bringing just the right amount of light into the darker center area of our home.
We are able to see our roof easily from the steeper hillside behind us, and it looks great to us. So far, about four months later, we've had no known issues with leaks or anything else.
To set expectations fairly, Tom Lee is very busy and in high demand. Plan ahead. We called in August to schedule our roof installation for October. Much in the same way good restaurants have long lines, reliable contractors and providers often have a wait.

They showed up on time and gave me the bid. I don't know if the best price in the world. The process itself was pretty easy. They were good and they explained it pretty clearly.

Tom gave us an estimate very soon after his visit. The estimate was comparable to another estimate we got in terms of cost and materials. We ultimately choose a different roofer because of scheduling constraints, but we would have been happy with Tom.

A year ago I used them for gutter work. The man that came out the year before went up and said my gutters are good for another 10 years so I didn't need to change them right now so he went to check the rest of the roof. He came down and said one of the skylights was not put in correctly and it is flat so the water sits on top of it and is rusting it so eventually the glass is going to fall through. He said, "You could leave it for a year if you want but I wouldn't leave it for much longer than that." Then he checked and corrected minor things that needed to be done on the roof. So I told him I would call him when I'm ready to have the skylight replaced. Their office called me and the receptionist said, "I noticed that you're still on our list," and they sent someone else to check my skylight and he said the same thing the other guy said and they took care of it. They put a new skylight in and put in new flashes around the edging of the house to make sure all the vents have covers around them so that rain doesn't get in. One thing I really liked was their honesty, because the first guy told me I didn't need to replace my gutters and that was what made me go back to them to have them do my skylight.

They proposed a fix for the leaks, but it still continues to leak. But then they're saying, "Oh, it's due to the section that's not related." But like, "Why did I have to fix the section they recommended?" It was the service that didn't work out as planned.

I have used them several times. They are always on time. They do good quality work and I would certainly recommend them.

They use different kinds of roofing materials. After a little bit of research they use materials that seem to last just a little bit longer. These materials do a better job of being water proof. After research this was the way I decided to go, because I don't want to have to redo the roof again. One of the things I liked about Tom Lee is that they went up on my roof and took pictures. They were able to show me the pictures. They told me what kind of roof I currently have, what damage I had, and what needed to be repaired. That was very helpful. They were about $1,700 less for the roof I want than another company. My experience with him has been great.

The project went reasonably well from start to finish. The estimator from Tom Lee Roofing was prompt, courteous, and professional. We discussed a number of scenarios for solving our problem, and the bid submitted addressed the challenge for approximately 30% less than bids received from competitors, all of whom had different approaches. The crew leader and crew arrived at the project on time each day, and were professional and courteous as well. The work was noisy, but when you're going to be pounding on a roof all day, noise is hard to avoid. There were some small items of debris left after the project, but they were relatively few and not in conspicuous places.
The project did have one hiccup resulting from confusion surrounding details in the original quote. As such, Tom Lee Roofing had to come back for a second phase of the project, which we had been under the impression would be included in the original scope of work. In working out the details of the second phase, they acknowledged their part in the confusion, and quickly remedied the situation at a reasonable price.

Tom Lee, the owner, took photos of my roof and gutters to show me the repair work which needed to be done.
A week later, he appeared with his crew, and showed his men the work to be accomplished. It was a five hour operation.
I liked the professionalism of Mr. Lee and his men.

He seem really good and honest and trustworthy. I had a really good vibe from him and felt like this is the kind of person I'd use when needed. I even got recommendations for other contractors from him.

Excellent. Prompt, polite and completed the job in one day. This was a tough job; a very steep roof on a three story house, located up a hill. They handled it all very professionally. Impressive!