THE LAWSON ROOFING CO INC

They are the most highly professional people I have dealt with. I lived in this house for 35 years and I have had 4-5 roofers come out and it wasn't until I found Lawson that I was satisfied. Their price is high compared to normal standards but the work that they do is guaranteed and they sign contracts. If anytime I have trouble though I can't recall having a problem, they would stand by their work. There was a little problem in the roof and they came out and fixed the problem. 

The experience went very well. They said what they were going to do. They gave me a full written description. They were here on time. They cleaned up after themselves. We were very satisfied. The price was a little high compared to other estimates, they were in the middle.

Excellent, professional roofing (as far as I can tell) but poor customer service. My impression is this company is geared toward commercial work. They had been recommended by friends who own commercial buildings. During the big storm in January, the new chimney cover blew off. I left a message with my contact, who didn't respond for 10 days. I called again and finally about three weeks later they repaired everything at no charge. But again, the customer service was lousy.

Not very well. I called to request an estimate on the pricing for performing the work to re-roof my house. A person answered the phone and said she will leave a message for the estimator to call me back to schedule a time. Waited over a week and did not receive a call back. I went ahead and called again and this time, the person said she has my name asked if I wanted to be forward to the estimator's voice mail. I said yes, and left a message to call me back to schedule a time. I never heard back from them and to me, it seemed like they did not care about my business. In the meantime, I have found another roofing company to perform my re-roofing. I was surprise with their unresponsiveness since they are a company that have been in business for many decades and family owned for few generations. I was unhappy with their unresponsiveness because I was trying to get the best estimated pricing and I was hoping to receive theirs, but instead they delayed my re-roofing job.