Square Trade Inc
About us
SquareTrade provides warranties for iPhones, iPads, laptops, and other electronics. Compare us against more costly insurance coverage plans. We cover drops, water damage, and all sorts of accidents. We're consistently rated five stars by customers for our quick and easy claims process. Our customers are the best. Additional contact name - Kord Hamilton. Additional emails - [email protected], [email protected]. Additional phones - (877) 900-7283, (877) 927-7268.
Business highlights
Services we offer
Warranties
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 2% | ||
| 2% | ||
| 4% |
Our plasma set 1 year old stopped powering on. Service was initiated through Squaretrade, parts received. Service tech showed up, lowered tv from stand by himself, offered to help, he declined. He picked up a 60 inch plasma, approx 80lbs by holding it at the top and lower corner of one end ( Samsungs manual instructs 2 or more to move as the screen can be easily damaged) removed and replaced one part, one part was not correct. He placed the set backon the cabinet screen facing the wall and informed that he would not be back, out of town or something New tech showed up the next week when new parts arrived. New parts did not fix the non power issue. tech ordered additional parts. these. Technician installs these parts and after four total visits finds this set cannot be fixed because the screen is broken. It did not have a broken screen when first tech inspected tv It was broken by tech handeling. Obviously these techs would not have performed service if the screen had been broken, it is actually the screen behind the outer glass. The outer glass shows no sign of damage. At this point Squaretrade has made a decision that the screen damage voids warranty. I asserted if the reason this was not working was because of this damaged screen the tech would have seen and noted this at the beginning. What kind of tv repair tech would come to a job that the set is not powering on and miss a broken screen. The first tech actually turned the screen towards the wall prior to leaving. (lwas he hiding the damaged screen) After a week it is found. Its is Squaretrade's responsibility to have technicians on sight that can fix issues and not due further damage. I am out a $3000 plasma tv that can no longer be fixed thanks to SQUAREtrade. NOTHING SQUARE ABOUT THESE GUYS,THEY ARE CROOKS. Finds another insurance provider. CHEAPER ISNT ALWAYS BETTER
Got email today 10/28/15 that the check was in the mail!
They are a really good company. They are a real up and coming company. They offer warranty extension for pretty much any kind of consumer electronics. Excellent, they are easy to get a hold of and easy to get coverage, very accommodating. Excellent support, really really good company.
Licensing
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