Horrible! It took 2months and $1,000! We were without a refrigerator for 3 weeks living out of an ice chest for 4 people! First guy, misdiagnosed the problem.. wants us to buy a condenser/evaporator for $900: But if we bought the home warranty, it is 50% off and we pay $60/mo. For 1 year. So I tell him we would like to think about it( maybe we just buy a new one? Then we decide to fix it with the warranty package and find out it was a one time deal!,,!!? What? After raising dander...they offer me the deal! Grrr the 1st guy, orders the parts and we have to schedule a time for the tech to come and install. it’s 2 weeks later finally got got it installed but, next day water is still flooding the veggie bin and freezer! Call back ask for someone to fix the water, have to wait 1 week for appt. ( I have time slots from 1-4 pm waiting for them) 3rd guy shows up. Said oh no all we need is a converter $30 .he orders the part and shut the refrigerator off! We get the part and have to schedule yet another appt. 2 week later earliest time slot. ( I mention that we are without a frig. And they saw oh dear and do nothing....) 4th tech ( finally a good one) said oh no don’t need a a converter and puts in the condenser/evaporater turns on our Frig. Yes. He looks at our water filter and says there’s a hole in the line!!! Turns off water ( which is ok because we now have a refrigerator and freezer working. ) make another appt. ( I keep asking for an emergency tech to come that day the part comes , because I’m not happy with them! ) no! Two weeks later 5th tech. Come and installs water filter line and say it works fine,, ( stupid me, I take his word, and also later for a luncheon , he leaves) I come back from lunch and try the ice.... great! I try the water.....dribbling out. Wait a few hours try again, dribbling! Call Sears say send someone back to fix the water pressure ASAP . No, wait 11/2 weeks for next available. 6th tech. Says there is a crimp in the line in back . Replaces that and Finally we have our ice machine fixed. ( plus a new condenser/evaporator and a year warranty! Not happy at all. Really want them to pay for the parts$495 that we didn’t really need! But I would have to probably make an appt. two weeks out!, NEVER GOING TO USE THEM AGAIN. IDIOTS!!!