FLOORCRAFT CARPET ONE

Absolutely terrible experience with Floorcraft. DO NOT HIRE. First, they took 4+ weeks to decide on a timeline for when they could start my project. Horrible communication, I could only get updates when I called. If I didn't call to make sure things were getting scheduled, nothing would progress. Then they finally came to do the floor and the work was okay, but they spilled stain all over my walls and baseboards. They pretended like it was fine and that I could just have a painter cover it. The painter says he has never seen anything like that and it's terrible workmanship by Floorcraft. I was able to get Floorcraft to come back and paint over the stains on the walls but they missed many places. Then, I noticed they missed installing baseboards in multiple places, I let them know, but they refused to come finish the job and had already moved onto another project. They take no responsibility for not finishing the job. They also left wood dust everywhere and refused to clean it which cost me $870 additional in construction site cleanup fees from a cleaning agency. Would never hire again, and only hired the first time because they had a special deal with my insurance company (this was flood restoration). Headaches the entire way and I had to stay on top of everything they were doing. My project manager was Richard Ticas.

For flooring products highly recommend you work with Gary Andrews and Floorcraft. We just purchased new carpeting and padding for our stairs and 2nd floor and were very pleased with his service and the price. Their estimator is excellent and honest, and their installers are outstanding.

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Paule, Marty and Paolo in the tile dept and Gary and Dave in the flooring were all very helpful. We had one or two glitches with the wrong color tile being delivered a few months ago, but they got everything sorted out ASAP. We love the tile we bought from them and had installed and are looking forward to having the carpet installed on some stairs that lead to our garage. Paule always has great suggestions and will help try to expedite shipping if she can, and can help you identify tile that they have in stock all the time which makes it super easy to get additional tile if you need it. Marty and Paule also recommended a tile installer, George, who did a superb job on a kitchen backsplash for us.

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Mediocre experience.  Had some issues getting items delivered in time.  Poor communication.
Service did not justify the price

The salespeople were helpful, and the installer was very prompt, professional, and careful, and didn't damage the woodwork. A good value.

My dog had ruined a wooden parquet floor in a long hallway. Richard from Floorcraft came out to give a bid. He suggested replacing the wood with a synthetic floor covering because the dog urine would just rot the wood. His estimate was significantly less than the estimate our handyman gave us.

Nice job. No evident seams. Cleaned up nicely. Punctual, friendly and professional.

It was a very good experience. I picked out what I wanted and they installed it the way I wanted it. I would use them again and recommend them to anyone.

We are very happy with the results. We visited the showroom several times while in the process of comparison shopping. The staff was always friendly and helpful. They have a huge stock of high quality wool and synthetic carpet remnants and are open 7 days a week. After installation, one of the rugs off-gassed for several weeks. Thank goodness it was in a guest room that we haven't had to use recently and all is well now (2 months later). I do wish I had been warned about off-gassing so that we could have vacuumed several times before placing heavy furniture on it. I may very well have selected a different carpet, they had so many to choose from. I'm not sure they would have known that I was going to have an off-gassing problem. I sure didn't know enough to ask about it.

We originally selected our vinyl from remnants at Floorcraft in March, the installation occurred in July. In that time frame the remnant we had chosen had been misplaced but Floorcraft quickly worked with us to credit what we had spent on new material that we chose. The remnant that we had selected was not big enough anyway so it worked out for everyone. The measure and install appointment were quick and painless. They arrived on time and we were happy with the new floor. The floor in the laundry room had some bubbling when the baseboards went in but Floorcraft quickly responded and fixed the problem the next day with no delays to the project. Overall we are happy with the floor and the response time to our one minor problem.

They did do a pretty good job overall but there were some things that I wish they would have done differently. I really didn't care for the way that our stairway turned out however we were not here at the time of the installation. I think the next time I use them, I would be here to over see the project being done.

Installers were great! Friendly, helpful, and clean. Store had good selection and fair prices. Work was scheduled within 2 weeks. Very pleased with the overall process and result.

Their remnant section is the best place in town for carpets. Rapid turnover of remnants.