Excelsior Roofing Co.

Never received an answer from vendor

Worked with Mark to pick the right solution (he shared a good, better, best set of quotes). But the real joy was in the actual installation. We had assumed it'd be messy, take a while, and be a hassle. Couldn't have been more different. His team was fast, was incredibly professional, and did a fantastic job. Even going the extra mile to share photos of their work at the end of the day so we could see the progress. When we wanted to look at specific components (eg thickness of sheet metal being used) there was no complaint, only accommodation. He must have had 7 trucks working the job at one point. Not only where they faster than expected, incredibly well-prepared and professional, but they were one of the more reasonable quotes we got.

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They were very responsive. They came out immediately to give an estimate - and given that ours was a smaller job, managed to fit us in to their schedule earlier than projected. They did nice work, were communicative, and professional. I was extremely impressed with their work.

Basically, it all went smoothly, on schedule and completely as planned. It's worth noting that Mark is not a slick salesman who will wow a prospective client with his showmanship. Instead he's a very "straight shooter" who provided us with all the relevant facts, answered all our questions and provided us with a written estimate within a day of his initial visit. The fellows who performed the work were also very forthcoming about what they were doing and invited my partner to go up and inspect things before they wrapped up. We came away with five more years of use out of our roof and with a lot more knowledge about its construction, drainage system, flashing, etc.

The work was scheduled and completed promptly. I can see the work on their Facebook page.

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The crew came on the appointed day, and began pulling off layers of roofing and flashing that had been applied over the last 112 years, eventually getting back to the original metal roof surface. They pulled out vents and drains that were no longer being used, and re-roofed and flashed the light well.
The workers were very professional, and worked with my tenants to make sure everything was cleaned up and put back in it's place. 
The work is guaranteed for 5 years. So far, so good.

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I called this business based on the positive reviews only to get his answering machine.  He has this very unprofessional and cranky message.  "Please don't tell me about your leaky roof...every call I get is about a leaky roof".  Well what do you expect?  You are a roofing company and it is the rainy season.
If I were this person, I would change that message to something more professional and less irritating.  I will not be sending any business his way.

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They were punctual in their appointment to inspect the roof.   They got the estimate to us in a couple of days.   I had lots of questions and they were very good about spending time on the phone with me to make sure I understood what they were recommending.   The only reason I didn't use them is I decided to go with a foam roof instead of a tar and gravel roof.

Couldn't be happier with everything about my experience with Excelsior.  They came in at the lowest bid of three bids and honestly about what I thought the job should cost.  The other two bids I got were way too high.  They were punctual and did fine work - my roof no longer leaks!  I highly recommend them.

Very prompt and courteous service. Inspection one day, estimate the next day, and work completed the next day. Company owners are very nice.

Union team, pride in work, very honest pricing... very fair and prompt.

Bill and Mark are very responsive.  Fast service, very professional and very nice. 

On time for quote and start of job.  Completed same day as started.  Rental house and tenant says they were nice and very professional.  According to tenant Excelsior put tarps down to cover outside front stairs and landing to prevent staining.  After job completed: crew leader took off shoes when he went through downstairs flat to sweep yard of small amount of debris from roofing job; tarps taken off front steps & landing and these were swept and rinsed; and welcome mat rinsed and hung to dry on stair railing.  According to tenant you could not tell Excelsior had been there when they left.  Can't get much better than this.







Don't know about the quality of the work since we have not seen the completed roofing job and only time will tell how the roof holds up.  Five year guarantee against leaks.  Excelsior explained why some companies charge less and offer a "20 year" guarantee is misleading.  Union shop.