"Thanks [Member Name Removed]! It’s been a pleasure! :)"

"This customer light the fire with the flue closed, which of course was gonna cause them the smoke, we did NOT an inspection and cleaning, customer paid JUST for the cleaning the most basic price of $200, we clean the chimney and was perfect! Also we even agreed to go to their house and check it out again and even offer the refund, and then they send some pictures where we realized that the flue was closed, we decided to help them anyway and we call them to say we were going to be there earlier and they didn’t answer, they didn’t call back, and they haven’t reach us for over a week- which of course confirms that they realized that the mistake was made by them- and after a week of NO communication we received a claim and a bad review, which also make no sense cuz THIS IS NOT A CUSTOMER THAT WE GOT THROUGH ANGI."

"This was indeed a super awful experience, we get to the customer house and she ask to place a cap back because it had fall out of place and even if the cap was damage we fix it and place it back, indeed a quick job, the price for the installation of a new cap is $350 so we agree to charge $200 and after that $150 just for the placing back, didn’t event charge the fixing. The customer start yelling the technician and saying that it was a $50 job, which is completely out of any sense first of all because $50 is not even the gasoline that it takes to move a technician to a job, and second because since when is the person who demand the service the one in charge of setting up the prices? The manager call the customer and she yelled to the manager as well who at the end of a super uncomfortable situation told the technician to leave, this customer got the job for free, which is also not mentioned on the comment, the lack of education and respect from the customer was so huge and the yelling was so out of place that the technician decide just to leave the place, not even taken the $50 that she pretend to pay for a job which price ON THE MARKET is $150, really disappointing that the company rate goes down due to such a bad experience with this customer but always thankful for the good customers who can give real reviews for real jobs, this jobs was done for free and with all the lack of respect in between yelling and threatening from the customer to the company. Glad we have the opportunity to give an answer back."