ABBEY CARPET CO

I had a difficult time convincing the salesman my dimensions were correct. I actually made two separate trips to the store spaced well apart in the hope a of getting a different salesperson. I was resolved to get the carpet for my son’s play room so I armed myself with photos and dimensions. It wasn’t until the delivery occurred that the error was discovered. The delivery guys knew the error was the salesman’s - he hadn’t even asked me what color to bind the carpets in but chose black on a tan and brown pattern. The installers took the carpets away to be reordered and remade. I didn’t hear back to confirm this was the plan so I followed up with several voicemails and emails. Two weeks later, I finally got a call from the belligerent owner after I emailed I’d just rather have my money back. It was one of the worst phone calls I’ve ever had. He was set against me from the start and although he asked for my side of the story he kept interrupting and berating me. After being thrown under the bus and driven over and back I canceled the order to which they are keeping the cancelation fee. From other reviews I should have known better than to even enter the building.