Vinyl View Company Inc

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James arrived at the appointed hour to begin the process of estimating and selling me on Milgard windows, the main brand of windows that he represents.  He took some quick measurements, and then produced a dusty window from the back of his truck to show me the features and benefits of the Milgard Tuscany line of windows, vs. their Styleline version which are a bit less expensive.  I liked the Tuscany line the best.<br>
The next evening, I received an estimate, but it was not complete.  I had wanted an upgraded outside frame that was not included in the pricing, so James had to re-figure the cost and email me a price for the additional feature.   I then took the estimate to my local Dixieline to get a line on what the retail value of just the windows would be.  According to this estimate, James' value-added installation services would cost about $1500 extra.  I considered this to be fair enough, so I decided to proceed.
It took me a few more days to decide to go with the tan colored version of the windows. They are the same price as the white, but they don't scream RETROFIT WINDOWS like the white versions do.  To determine this, I drove around town looking at a MILLION retrofits!<br>
Because James hadn't taken accurate-enough-to-order-windows measurements the first time around, we had to schedule a second meeting.  James was late for the second meeting and I had to leave before he got there.  He went around and took a batch of measurements on the outside of the house, anyway, but those weren't particularly useful as being accurate enough, and the resulting estimate included features I didn't want...like a frame color that was available at extra cost, and dividers on all of the windows rather than just two selected windows, and it didn't include features that I had decided that I wanted, like some double-hung rather than sliders, and a special kind of obscure glass for the bathroom windows.
James wanted to dial this all in over the phone, but I held out for another visit...our third...so I could make sure that everything would be right on delivery day.  On this third visit, we ironed out all the problems, additions, and subtractions, and a day or so later I received another estimate.  This one still had a few window dividers where they shouldn't be, but it was close enough.  (I attributed this to the fact that James didn't really know how to use the estimating software provided by Milgard.  The person at Dixieline gave me a flawless estimate, drawn from my crude little pictographs of each window, even noting on the software the location of each window.)   A good estimate was helpful because I wanted to double- and triple-check to make sure everything was right so we could eliminate problems before the windows were delivered.  Noting the location of each window helped immensely in determining whether individual window openings had been measured correctly.
Installation day finally arrived.  James gave me a two-hour window for delivery.  I thought that the factory was making the delivery, but James had them on his truck...and he was about an hour late.  (I figure he saved a few bucks by making the delivery himself.)  He also saved a few bucks on paying his help, because I helped him offload most of the windows before his helpers showed up.
They sorted out the windows and got to work removing the old ones on my house.  James uses some old-school method of taping the fixed portion of the windows and rather violently breaking them. As you can imagine, this makes a mess.  A helper who was obviously working with him for the first time, had discovered that a $2.00 glass cutter would work more quietly and with considerably less mess.  He was unsuccessful in converting James to this procedure...which is why I was picking shards of glass out of the flower beds for a few days after they were done.
James also used a reciprocating saw to remove the hinged casement windows, when a simple hammer and chisel would have sufficed to remove the rivets holding the hinges.  His saw damaged the stucco and the new paint job on the house, so I had to spend some time repairing stucco and touching up the paint that I had applied in advance of the new window installation.  Painting first was designed to eliminate the hassle of carefully painting around all the pristine, new windows.   I had anticipated a little touch-up of the paint around the windows, but repairing the stucco was a surprise.
During the installation process, a second helper tossed plastic wrap, spent cans of aerosol insulation, empty tubes of glue, and lots of paper towels used to clean up during the gluing and insulation processes into my blue city recycling bin.  When I noticed and objected to him placing items in the bin that aren't allowed, he mumbled some excuse and wandered off.  It was left to me to separate the trash from the recyclables.
If you use this company to install your windows, it would be useful to have the following items on hand because they are not provided:  At least two rolls of paper towels for cleaning up overflows of glue, canned insulation, and caulk.  You might need some scrap lumber to fill a framing void, if necessary.  You might also have a broom and a dust pan handy to loan the crew to help in cleaning up the dust, shards of glass, and aluminum parts that are an inevitable part of the process.  You might think that they'd have some or all of these items on hand, but you would be wrong.
After they were done, I checked to make sure that each sash opened and closed properly.  All but one were fine, but that one would open only a few inches.  James yanked on it a few times, and summarily declared that it was a warranty issue.  He also pointed out a tiny tear in a screen...which he also declared a warranty issue.  He also mentioned that they had made a bit of a mess in the interior with the foaming insulation, saying that it was part of the process and that they couldn't really be blamed.  I showed him where his helper had made a mess with the caulk around the outside of each of the windows, and he kind of shrugged it off.  I paid him...and he was gone in a flash.
If you stand far enough away from the windows, they look fine.  But I was left with repainting window sills that had smeary remains of foam insulation, outside stucco repairs and repainting, and smeary caulk outside that will soon look bad because even dried caulk is a major dust magnet.  I was also left with two "warranty" issues that were likely installation issues.
A closer inspection of the interior also revealed that James had left all of the screws holding the windows to the wood framing sticking out.  I sent him an email requesting the little plugs that should be used to cover the holes that the screws leave...and he told me that he always does it that way and that Milgard would get me those plugs.  I called Milgard and they agreed to come out to repair the screen and to see what was up with the sash.  The person on the phone said that the traveling rep would have the screw plugs "on the truck."
A month later, the warranty guy showed up.  During the morning before he arrived, I re-examined the non-working sash and jiggled it around some more...and got it open!  As it turned out, James had left a piece of the plastic used to frame out the raw interior of the window in the lower track, and that was hanging it up.  The warranty rep replaced the screen, opining that the tear was probably an installation issue (I was in agreement), but he gave me the new screen, anyway.  I needed about 50 plugs to hide all of the exposed screws, and he had only FOUR with him.  He promised to send the rest in the mail, and over a week later, I am still waiting.

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From the time Mr. James Knapp came to my home to discuss type and brand of window, pricing and installation he was professional, pleasant and self assured.  He was not in the least bit pushy or impatient with my decision making process.  He was a pleasure to work.  I had received quotes from several other companies and individuals.  It was stressful working with others. 

He ordered the windows and the were installed within the timeframe he had stated.  During installation he was responsive and again patient with my questions.  He worked alone and I was pleased with this process.  I felt as the owner of the company and this being his livelihood he was invested in every single aspect of the window installation for my home.  He was proud of his work as he should be. 

I did verify his Contractor License, yelp review and Angie's List prior jobs. 

The windows were bequeathed to us. It was an emergency because the person that bequeathed them to us was in the final stages of hospice and she wouldn't let go until she knew those windows were being put in. It was a holiday weekend when we got the estimates. I had no idea what a double pane window was and I had to rush, rush, rush. I found that guy on Angie's List and he spent the whole holiday weekend measuring and he put together this estimate with software and everything. He put this whole presentation together and got it to us by July 3rd at midnight. Everything had to be perfect before she would close her eye's. We went with him because his price was so good. Her brother wrote the check, she signed it, and he ordered the windows. It took two weeks for the windows to get here, and the guy put the windows in on the day of her funeral. They came all the way from San Diego and did the job in one day. It was special windows and they have a lifetime warranty. It was one guy, he cut the old windows out, put the new windows in by himself and sealed them. My neighbor and uncle used them. He cleared the old windows out and cleaned up really good. I need new paint, carpentry done and I hope to be able to use them again. He told me to get the estimates and he will beat them. He will be my number one choice for any exterior work that I need done. 

Vinylview installed 5 windows he was punctual and any questions called back immediately.  Price seemed to be very good, did check with Home Depo and they were quite a bit higher with estimate.  Work also seems to be good, but have no other experiences with new windows.  Did have minor clean-up that needed to be done- re-attached guttered, but otherwise everything put back.
All in all I thought price and work were good and would use them for my next purchase of windows.

Jim was very helpful and very responsive. He advised us on the best windows to suit our needs (we live under the flight path) and completed the work quickly. When one of the windows leaked he came out immediately to fix it.

Exceptionally good!  They were outstanding!  I highly recommend them!  This is the best service I've received from anyone.  I was so satisfied with the work.  Anything that I need done in the future, if he can do it, I'll be calling him.

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That turned just fine. I had 4 sliding glass doors done and 6 windows. This was a multiple day job for them to complete. They were efficient, clean and neat. They were also communicative too.

We needed new windows for our 25+ year old house. 



The owner Jim came out as scheduled and gave us an estimate, his was our 3rd and most competitive.



When we decided to do the work with Vinyl View, he came out again and did the



measurements and we scheduled the work over a two-day period.  The work



was completed by Justin in the two days and all windows look great.  I would



definitely consider Vinyl View again for any future window work.



Our new Simonton DaylightMax windows look and work great, and



Vinyl View made the whole process painless for us.



We are very pleased with Vinyl View and our new Simonton windows, and highly recommend them both.

Ended up well despite a few misunderstandings with the Big Deal being offered and exactly what was covered and what wasn't.  The job ended up being done well.  The handles on the window closures did not match the Milgard windows that were previously installed despite being of the understanding that I was 'upgrading' to the style that would match what was already in place.  The owner of the company was professional about it.  I'd use them again for future jobs. Quality windows were installed at a reasonable price.

Jim came out as scheduled and gave an estimate.  When I decided to do the work with Vinyl View, he came out again and did the measurements and we scheduled the work over a two-day period.  The work was completed in the two days and all windows look great.  I would definitely consider Vinyl View again for future work.

I requested an estimate via Angie's List the evening of 6 May 2013 and I received a telephone call from the owner/operator James, early morning on 7 May 2013, less than 24 hours and I do appreciate the responsiveness.  At that time we coordinated, a date time for James to come to our home so he could conduct an in home measurement and provide a detailed and accurate estimate...which was the following day, 8 May...at the end of the day which allowed me to make it home to accept James.  In addition I did email James the measurements for the 8 windows we wanted replaced which he did appreciate.  James arrived for the in home estimate on time and was very friendly and down to earth.  I showed him the windows we wanted replaced and the type of each window we wanted.  James began taking measurements and taking notes and provided information in terms of the need for tempered glass next to the front door, obscured glass in the master bath at no extra cost, single hung window in the master bath to allow for fresh air and allow the moisture to escape as well the installation process, the use of quality silicone for installs vice a cheap caulking, the expectation of what the finished product will look like upon completion and the process from ordering through installation.  All that information was welcomed and helped us to understand everything and feel comfortable with it.     
     We received the detailed estimate on 10 May, I emailed back some questions later in the evening and first thing on 11 May, before 8 AM he had a response sitting in our email for our review.  Vinyl View Company Inc responsiveness was fabulous.  We got all our estimates together, weighed the pros and cons and James was the least expensive...without a special deal!  ...and we felt most comfortable with James and his Vinyl View Company Inc and made the decision to hire him.  He relayed he liked to do business the way it has always been done, via a handshake and we agreed, I trusted him to place the order, and he trusted me to mail a check for 50% of the cost of purchase and installation of the windows.  He said he would contact me in a few days once he received the information of when the windows were slated to be completed from being made and we would collectively coordinate a convenient time for me to have the windows installed.  In totality thus far, from the time I made contact which was late 6 May/early 7 May, by the 4th day, we had both a preliminary estimate and a detailed accurate in home estimate conducted, answered all of our questions and ultimately happily chose James from Vinyl View Company Inc to purchase and install our new windows and the down payment was made and the ball was rolling.  Of course, when getting windows made from any company, you have to wait until the windows are custom made to fit your specific project, we understand that but the initial stage of getting the process moving forward was painless and uncomplicated when dealing with James and Vinyl View Company.  As a result upon completion of the windows, James will ultimately purchase and install several sliding glass doors in our home as well without competition or receipt of alternate estimates.
     James brought the windows to our Home on Friday 31 May 2013 for the installation the next morning on Saturday 1 June 2013, as well as some trim and a few other supplies, which we put in the garage.  On Saturday Morning on 1 June 2013, Justin from Vinyl View came on time and began the install of our new windows.  In under 2 hours, the old windows were out adn all the new windows were in.  You could tell Justin knew what he was doing, made short work of the window install and moved to trim the inside of the windows, which made the windows look great.  The inside trim was white vinyl, matched the windows, was cut perfectly adn was caulked perfectly and the caulking was smooth adn the windows just blended in and looked awesome.  Justin then moved outside, and caulked the windows and trimmed them outside as well.  Again, a perfect job, inside and outside!!  Justin replaced the blind hangers for us as well.  That made it super easy to return the window coverings back to normal with a mix of blinds and curtains, they went right back up without issue.
     The old windows were removed, the house was cleaned like he wasn't even there and the new windows were all installed.  Prior to departure, Justin explained all the features of the windows, operation, warranty, everything!  Prior to Justin departing, my old windows were gone, my new windows were installed perfectly, the house was clean, everything was explained...and I was extremely pleased and satisfied.  Everyone always checks everything with a fine tooth comb after the installers depart, and the windows were installed perfectly.
     I'd highly recommend Vinyl View, found them through Angie's List, great value, did business with a genuinely nice man and a great business, the install was flawless, it was a great value, and exceeded my expectations.  They will be coming back to do my sliding doors in the near future.  Great experience from start to finish......highly pleased!!!

James was a pleasure to work with. He was on time for every appointment. The Milgard door is beautiful , easy to open and close. I am so happy with the appearance and ease of opening and locking both the screen door and the glass door..

I sent pictures of the new door to my friends :)

I was very satisfied with the quality of their work, their promptness in completing the project and the price which was very fair in comparison with other bids.  Jim did a superior job of assessing what needed to be done and had the ability to fix things outside of the straight window installation.  As a result, their were no surprises or change orders which can be expensive in the middle of a project.

James did a great job with all if our windows. His price was very fair. He was a true professional. We will refer him to our friends and neighbors and we will use him in the future again.
Thanks a lot Angie's List for your great referrals.

The dual vents idea was from James' (owner/estimator)  and I love it.  The installers were two skilled guys coincidentally both named   'Justin.'  Communication with James and the Justins was excellent and I  am very pleased with their service.  The price was just above the  lowest of the three estimates I had, but included the lower vent  windows.  I  feel that I was treated honestly and I will do business  with this  Vinyl View again.

He did an excellent job. I've been enjoying the new windows for a month and they are working perfectly. The house stays warm when I need it warm, cool when I need it cool, and the windows block excess noise altogether. Vinyl View was the only Angie's List contractor -- including Angie's List itself -- that followed through as promised and without hassle. HIGHLY RECOMMENDED.

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I found Jim through Angie's List.  He had the most inexpensive estimate out of 4 companies.  He did the job during one weekend.  He was very efficient and he knows how to insulate and install windows & doors properly.  He answered all my questions and concerns and was very approachable and friendly.  It has been over 7 months since I had my new windows and doors installed and there hasn't been any leaks whatsoever.  I love my Milgard windows & doors.  Thank you Jim!

I got in touch wi th James through Angie's list, he came to our house to give us an estimate and took all the measurements.
We gave him 50% at the signing of the contract and 50% at the completition of the job, which was completed in 2 days of work.
no hidden fees or hidden costs, everything was as expected, he did a really good job!
thanks!

We compared them with several others and chose Vinyl View Company Inc. I think he gave us a pretty good price. He was hundreds less than other people we considered. He did a number of things for us, he even brought out sample windows so we could select the exact kind we wanted. The work was well done, he left the area cleaned up.

I very much appreciated Mr. Knapp's  timeliness and professionalism regarding removal and installation of windows on my house in Chula Vista, CA. He provided a quote within 24 hours of my request. The time for receipt of the windows and for Mr. Knapp to begin installation was a week earlier than that quoted by other companies.
   Mr. Knapp's quote was just a few dollars higher than one of the other companies - but his responsiveness and description of the work to be performed made such good sense, that I preferred retaining his services from the beginning.  I was not disappointed and happily refer him without hesitation.