Ticos Pool Service & Repair

Future consumers beware: this company is dishonest and CAN NOT/SHOULD NOT BE TRUSTED. We hired Tico's pool service through a recommendation. We trusted their knowledge and professionalism to handle our newly re plastered pool. Unfortunately there was an issue with the filter, the grids were broken. The technician recommended we purchase a new filter at great expense. We also noticed the pool was not getting clean and the water remained murky. Feeling like we were getting hustled we hired another pool servicing company to come and take a look. They found a broken back wash pump, and broken grids inside our filter. Johanna very curtly told us they would not hold themselves accountable for any of the issues and went on to tell my husband that if the grids really were broken the technician would not have put them back in the filter. She also told my husband the technician had shown him the dismantled filter and all its parts, which was incorrect. The technician showed my husband the filter after he had assembled it and out it back in the container. Johanna sent us pictures of the grids but three of them were flipped upside down. Those three grids were the ones that were broken.

We have been using Ticos Pool Service for over a year and are very pleased with their service. They are professional, dependable and very friendly. We recommend them for all your pool and spa needs. You will not be disappointed.