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The Window Cleaning Specialists
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Window Cleaning,
About us
9 Time Super Service Award Winner, Including 2016. Since 1984, My Window Man has provided homes, condos, town homes and apartments with sparkling clean windows, window screens,skylights and chandeliers. We are the San Diego window washing specialists with over 10,000 satisfied repeat customers. Everything looks better when your windows are clean. Additional phone number - 858-337-9787. Award winning. Additional email - [email protected].
Business highlights
41 years of experience
Services we offer
We clean windows and more: chandeliers, and gutter cleaning, mirrors
Amenities
Free Estimates
Yes
Reviews
4.7189 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 4% | ||
| 3% | ||
| 2% |
Showing 1-25 of 189 reviews
Michael L.
Jun 2021
Poor service, poor follow-up, and no customer service. They left drips running down most of the windows. (See photos.) They came back and smeared around some of the drips, but left other windows with drip stains running down them. They damaged my property. They broke a sprinkler and didn't tell me. (See photo.) This caused water to spray up onto the windows that had been cleaned. I requested a refund, and they ghosted me.
Elke C.
Jun 2018
My Window Man was very professional and on time. The quality was good but not excellent. Some windows I just had replaced looked streaky afterwards so I wish I had noticed them before the workers left.
Response from The Window Cleaning Specialists
"Hi [Member Name Removed], We appreciate your business and your review. If this service happened within the last 2 weeks, please call the office (858-586-0870) and let Matthew know and we will send the washer back to fix those windows. We want you to be completely satisfied! Becky (Owner)"
Dory S.
Apr 2018
The cleaner Steve arrived as expected, was polite and performed the work to satisfaction. I had purchased a special of $88 for cleaning of ten windows. I have a old craftsman home which has a row of four very small windows at the top of two of my main windows. I was disappointed at the calculation of how the tiny windows were counted. Providing clarification in advance would be helpful for customers.
Valerie J.
Mar 2018
Great work. Fast and thorough. 20 windows + skylight
Laura S.
Feb 2018
My Mom always told me if you didn’t have something nice to say then don’t say anything at all.
Response from The Window Cleaning Specialists
"Hello. We apologize about your experience. We are committed to providing our customers with a premium service and experience, and if you would have let us know how you felt we would have been eager to make you satisfied. Unfortunately, more then three months after the service was complete, there is not much we can do."
John G.
Nov 2017
It took a while for service to be performed. When the appointment time came and went, the provider did not call to inform me that the serviceman had car trouble. The second appointment was also missed, but this time a different serviceman called later in the day to say he also had car trouble. When a third serviceman arrived on the rescheduled day, he informed me that I may be looking at additional charges beyond cleaning the 2nd story windows. At this point, I asked the serviceman just to focus on the 2nd story windows. The work involved cleaning a large window over the front door inside and out, plus four exterior french-paned windows. Service was completed in about 45 minutes. As a customer, it is difficult to know if you have received fair value based on the quantity of windows quoted. It would be easier to gauge fair value if work was quoted on an hourly basis.
Response from The Window Cleaning Specialists
"Hello. Thank you for your honest review. We did not provide you with the service that we guarantee our customers and we apologize. We charge per window because each washer will work at their own pace. We will wash your windows until you are satisfied with them for one set price no matter how long it takes us. We do appreciate your feedback and will use it to improve our service. Thank you."
Bill D.
Aug 2017
Could not have been better experience--very experienced and professional. Would recommend to anyone!
Response from The Window Cleaning Specialists
"Thanks for the review! We really appreciate it."
Tanya R.
Jul 2017
very quick and nice job; cost did not include cleaning of tracks
Response from The Window Cleaning Specialists
"Thank you for your kind review. The cost of window cleaning includes having the tracks wiped. Extra vacuuming service to the window tracks is $3.00 extra per window track."
Debbi S.
Jun 2017
The gentleman showed up exactly when they said he would. Cleaned half of my windows inside and out and just in time! The sun came out yesterday morning and I really realized how dirty my windows were before. I planned to have him come back in a coupe of weeks and do the rest of the house. So much easier than doing it myself and so affordable. I'm sorry I didn't know about them last year, especially at only $8.00/window!
Todd B.
Jun 2017
Excellent! The windows look great, you don't realize how dirty they are until they get cleaned. They look fantastic! Thank you!
Response from The Window Cleaning Specialists
"Thank you so much for your feedback! We appreciate the chance to make your day more clear and bright!"
Paul S.
May 2017
On time and fast!
Response from The Window Cleaning Specialists
"Thanks for your feedback! We're so glad that you appreciated John S.'s great work as much as we do. Our repeat customers mean everything to us, so thank you for your business and kind words."
Cherri C.
Apr 2017
Preface this with my extreme discomfort with writing a negative review. I called to schedule an appointment and let it be known that we had a very large place with some pretty high windows. I asked for window cleaning. I was not told that this does NOT INCLUDE sills, screens or "scraping the glass" . I was also not told that they do not take credit cards- which was a big surprise at the end of the work. So, we'll leave that to "miscommunication" - fair enough. So if you use My Window Man you will need to spell out clearly what you expect to have done. The window cleaner, John was a super nice guy who seemed super confident that he could handle the job in a couple of hours - he did a walk thru and said there were 40 windows and gave me a price. ( I felt wary- 40 windows in a 2/3 story split level seems like a lot for one guy). The window were very dirty; it had been a long time. As he was working outside, I took a look at the finished windows and saw either smudges, spots, water stains or something on just about every window. At that point I debated with myself about what to do; it's uncomfortable to ask someone to re-do their work, but i was paying over $300 and didn't have time to do this again. So I asked him about it- pointing out various places where the areas missed were pretty obvious. I asked about the cobwebs on the screens and this was when I learned that his intention was to clean the glass only and not to clean the sills or dust off the screens because this cost extra. Again, miscommunication- the other window companies I have used do a full service wash and so I had made an assumption. But no one ever asked what I wanted to quoted the prices. My fault for not asking to see a price list. based on the Angie's List rating, I felt comfortable that the price would be fair and so I didn't ask. After our discussion, John went back and touched up a few of the windows and then came back to say he was done. He was sincere in saying he didn't want a customer to be unhappy with his work, because he wanted return business. When i grabbed my wallet to pay he asked if I know he couldn't take a credit card. Well, no. I didn't know. Luckily, I happened to have cash on hand. The was no receipt- never a contract or a business card. In retrospect, it was all above board, but very unprofessional. The window are far cleaner than when he started, but not what I expected. (And I just did my own walk-thru and counted only 36, not 40 windows and doors) Honestly, I suppose the price was fair. I would have gladly paid more for a more thorough job.
Response from The Window Cleaning Specialists
"We are sorry to hear that you had a negative experience with us. We pride ourselves on customer satisfaction and will do what we can to improve. The brushing of the screens IS included in the price of the window cleaning and that should have been done for you. They should also be wiping off the frames for you. I appreciate your review, this way I know what is happening and I am able to talk with my washers. I am sorry that you were not told we do not accept credit cards. That should have been handled when you booked the job and that was an oversight on our part. We will be better in office about communicating everything that is involved when you choose to hire us. If there is anything we can do to ease your mind and make sure you are a satisfied customer please let us know. Thank you My Window Man"
Astrid E.
Mar 2017
First time I have had anybody do my windows. I thought they were fine. I didn't get to use it for a couple of months, but I did. They certainly provided service that I expected. They were here on time. They were very quick. I think I had a comment on a couple of windows that they had finished at the very beginning of the job, and he very quickly went redid them and they were fine after that with no problem. I appreciate that I didn't have any attitude over it. I found it to be a little pricey, but I don't know what other window cleaners charge. I think probably it's going to be in the same neighborhood or more. It's probably just something that if I could do it myself, I prefer to do. But I have a second story, where some of the windows are very high, and I can't reach them. So, I really need somebody to do that for me. When he was done, it was good. I didn't have any problems with it. They did respond to the Big Deal when I first got it, but I wasn't ready yet to schedule. But it was on me to have to call them back, which I did.
Deborah C.
Feb 2017
The man who came was very professional and courteous. He worked quietly and unobtrusively and did a great job. We would definitely use them again!
Response from The Window Cleaning Specialists
"Thank you for your review. We are happy to hear that you are a happy customer, that is always what we strive for. We appreciate you and look forward to servicing all of your future window cleaning needs. Sincerely, My Window Man"
Darwin V.
Jan 2017
Excellent and thorough work.
Response from The Window Cleaning Specialists
"Thank you for your review. We appreciate your business and look forward to working with you for any future window cleaning needs. Sincerely, My Window Man"
Mark S.
Jan 2017
job was done well and no issues, we would use them again
Response from The Window Cleaning Specialists
"We thank you for your review. We know there are many options out there and we appreciate you choosing MY WINDOW MAN for your window cleaning needs. Sincerely, My Window Man"
Cheryl Y.
Jan 2017
unknown
Response from The Window Cleaning Specialists
"Thank you for choosing My Window Man for your window cleaning needs. We appreciate your business and look forward to servicing all of your future window cleaning needs. Sincerely, MY WINDOW MAN"
Colette B.
Jan 2017
Methodical, thorough and timely. The employee was punctual and courteous I have used them more than once and the good performance is consistent. Well done.
Response from The Window Cleaning Specialists
"We thank you for your business and we appreciate you!! Sincerely, MY WINDOW MAN"
Kathy F.
Dec 2016
They are great. I have had them back several times and they remind me 2x a year that it's window cleaning time.
Response from The Window Cleaning Specialists
"Thank you for choosing MY WINDOW MAN for your window cleaning needs. We are happy that the reminder calls are helpful for you :) We appreciate your business and look forward to servicing all of your future window cleaning needs. Sincerely, MY WINDOW MAN"
Justin C.
Nov 2016
Our cleaner called when he was 20 minutes away. He did a WONDERFUL job. He never once complained about my 3 year old following him around. I never knew my windows could look so clean. We will definitely hire this company again when we need our windows done.
Response from The Window Cleaning Specialists
"Thank you for your review. We appreciate your business and look forward to servicing all of your future window cleaning needs. Sincerely, My Window Man"
Anja K.
Nov 2016
did a great job even at windows that were blocked on the inside, he put everything perfectly back in place, perfect!
Response from The Window Cleaning Specialists
"Thank you for choosing MY WINDOW MAN for your window cleaning needs. We know there are many options out there and we appreciate you! We look forward to servicing any future window cleaning needs. Sincerely, MY WINDOW MAN"
Justin C.
Nov 2016
unknown
Response from The Window Cleaning Specialists
"Thank you for choosing MY WINDOW MAN for your window cleaning needs. We appreciate your positive feedback and look forward to servicing any future window cleaning needs. Sincerely, My Window Man"
Cameron G.
Oct 2016
OUTSTANDING.Steve arrived exactly on time; walked around the house, made a couple of recommendations; cleaned, removed some residue etc. Was extremely courteous and worked efficiently. Would definitely recommend the service.
Response from The Window Cleaning Specialists
"Thank you for your review. We know there are many options out there and we appreciate you choosing My Window Man for your window cleaning needs. We look forward to servicing all of your future window cleaning needs. Sincerely, My Window Man"
Robert W.
Sep 2016
wonderful. considerate, courteous, and complete in the job. Also respectful of the interior of my home.
Response from The Window Cleaning Specialists
"Thank you for taking the time to write a review and thank you for choosing My Window Man for your window cleaning needs. We appreciate your business and look forward to working with you again. Sincerely, My Window Man"
Randall P.
Sep 2016
They showed up on time and worked steady until work was completed. The quality of work was great and very professional.
Licensing
State Contractor License Requirements
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FAQ
The Window Cleaning Specialists is currently rated 4.7 overall out of 5.
Yes, The Window Cleaning Specialists offers free project estimates.
No, The Window Cleaning Specialists does not offer eco-friendly accreditations.
No, The Window Cleaning Specialists does not offer a senior discount.
No, The Window Cleaning Specialists does not offer emergency services.
No, The Window Cleaning Specialists does not offer warranties.