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The Grout Medic- San Diego

Tile: Ceramic and Porcelain Repair, Tile: Ceramic and Porcelain - Install, Tile & Grout Cleaning,

About us

We are the leaders in Grout and Tile restoration and repair. Utilizing the latest technology and products we seek to maintain the highest standards of service and professionalism in our industry. The Grout Medic specializes in performing services on your existing grout and tile surfaces. Each Grout Medic technician is trained to evaluate your needs, and prescribe and perform the procedures for you in a professional and courteous manner while exceeding your expectations. At The Grout Medic, we can perform all of our services in both the residential and commercial environment. Each individual job we complete is designed to bring your grout and tile back to life, protect it for years to come and add value to your home.

Business highlights

11 years of experience

Services we offer

We offer a multitude of services including grout cleaning, color sealing, insured and dedicated to bringing your grout and tile back to life., recaulking, regrouting, sealing, water damage repair and even tile repair. We use state of the art technology and products for both commercial and residential applications. Our professionals are fully trained

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
15%
3
0%
2
0%
1
0%
Showing 1-13 of 13 reviews
Jeff D.
Jul 2022
1.0
I had an appointment scheduled with a lady from The Grout Medic. When she arrived and got out of her car and as she was walking towards me I asked if she was (her name). She didn't say yes, she just said "What are we looking at today?" I thought that she had a hard time hearing me, so I asked her again if she was (her name). Once again she ignored my question and said "They send different people out to different job sites." Once again, I asked her "Are you (her name)?" Then she asked "How did you get my name?" I told her from the lady that set up the appointment. From that moment on it went downhill. She didn't show any type of identification and she should have introduced herself as an employee of the company. Definitely not professional, she seemed like she had a chip on her shoulder about something. I decided to have her leave my house and not continue to work with the company.
Response from The Grout Medic- San Diego

"Hello, You seemed upset at hello. Your estimator was asking you a question and you decided to completely ignore her. In a grouchy manner you almost demanded she confirm that yes, Donna was your estimator. It seemed odd that you were upset from hello. Perhaps it was because she was female and you wanted a male. We really don't know, but she informed you that she no longer felt comfortable in your house after your dog growled at her and you came back into the room even more upset. We truly hope you are having a better day."


Stephanie S.
Sep 2021
1.0
Don't bother to have them come out for a quote. The owner was rude from the moment she arrived at our house. She was curt, gruff and condescending in everything that she said. My husband asked her why she was being so rude and she yelled "I AM NOT BEING RUDE". I will definitely not use Grout Medic and probably won't use Angi's list again either.
Response from The Grout Medic- San Diego

"Goodness [Member Name Removed] this is not at all what happened with your husband and I . I simply said we cannot cut your tile in place up against the wall. He was very offended when I explained that this simply cannot be done. I never yelled, lol sorry to be blunt here, but oh my goodness folks. He seemed sensitive to the fact, I am a female and he is a male and he did not know this about repairing tile. Sorry, but you were not there. In a normal tone, I asked what was wrong. In fact, his answer was at this [Member Information Removed] very rude. He in a hurt and offended way said, that he was only asking what you told him to ask. I smiled and said no problem. I smiled and said, thank you and left. If you had an issue with his and my conversation you could have called. However folks seem to think posting this way makes them feel better. We are sorry that his experience could not have been better."


Patricia S.
Oct 2017
5.0
Yes, I recommend this pro
$400
Professional, courteous and knowledgeable. Very satisfied with the work.

Michael M.
Jul 2017
5.0
Yes, I recommend this pro
The work was done in the timeframe estimated and it looks great. The folks we dealt with were friendly and professional.
Response from The Grout Medic- San Diego

"Thank you. You were wonderful to work with : D"


Marian D.
May 2017
5.0
Yes, I recommend this pro
$325
The young man was excellent in professionalism and service.
Response from The Grout Medic- San Diego

"Thank you folks, it was our pleasure!"


HERBERT H.
Nov 2016
5.0
Yes, I recommend this pro
$1,800
Excellent on both accounts. Donna and Mike provided great service. Mike is an artist! The 15 year old tile looks brand new
Response from The Grout Medic- San Diego

"Thank you [Member Name Removed], You were great to work with! : )"


Doug H.
Sep 2016
4.0
Yes, I recommend this pro
$3,000
it go good, mostly

Prabhu C.
Oct 2015
4.0
Yes, I recommend this pro
unknown

Lynn L.
Jul 2015
5.0
Yes, I recommend this pro
$650
unknown

NANCY D.
Jul 2015
5.0
Yes, I recommend this pro
$100

Donna was on time for the initial visit and after reviewing the job said it was a little small for her company, but she'd find a way to fit me into her other commitments.

Her employee Mike arrived on time and was very nice and professional. The job was done quickly and the area was left cleaner than he'd found it. He was also very careful of the newly refinished hard wood floors, and walked on paper towels so he wouldn't scuff the floors.

I will hire them again in the future when I need grout or tile work done.



Anita S.
Jun 2015
5.0
Yes, I recommend this pro
$1,400
Our floor is 17 years old and was in need of a professional cleaning. Our floor looks new again. Mike and Alex were here on time and proceeded to clean our floor. They were both very professional and worked very hard to clean our floors. The job was supposed to be a 6 hour job but ended up being a 10 hour job. They never stopped working on their hands and knees. They paid attention to all the details.

Janet W.
Apr 2015
5.0
Yes, I recommend this pro
$200
unknown

Allison B.
Mar 2015
5.0
Yes, I recommend this pro
$290
.

Eva L.
Jan 2015
5.0
Yes, I recommend this pro
$300
I've never had my grout cleaned ever and when Grout Medic was through it looked like I had brand new flooring.  I was extremely satisfied with their professionalism and expertise.  I would recommend Grout Medic to anyone and I will definitely be using them in the future.

Jeni-Rae F.
Jan 2015
5.0
Yes, I recommend this pro
$750
My shower floor had developed a lot of calcium build up due to our hard water in San Diego.  The tile/grout flooring is fairly new (less than 5 years) but recently has not looked or felt 'new' even after regular cleaning.   I called The Grout Medic of San Diego for a free estimate to see if they could bring the tile and grout back to a newer/cleaner look.  The owner, Donna Smith, was able to come to my home the same afternoon I called for an appointment.  It was refreshing to see a woman working in this male dominated field!  Donna was not only professional in her appearance but in her knowledge of the problem and solutions.  While inspecting the shower floor, she noticed some cracks and missing pieces of grout.  She recommended removing/replacing the damaged grout and properly sealing it to avoid water damage to the floor below.  The technician doing the repair work was polite, thorough, and very respectful.  I'm very pleased with the look of my 'new' shower floor and would gladly use The Grout Medic of San Diego for any future grout/tile repair work!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Grout Medic- San Diego is currently rated 4.8 overall out of 5.
The Grout Medic- San Diego accepts the following forms of payment: CreditCard
Yes, The Grout Medic- San Diego offers free project estimates.
No, The Grout Medic- San Diego does not offer eco-friendly accreditations.
No, The Grout Medic- San Diego does not offer a senior discount.
No, The Grout Medic- San Diego does not offer emergency services.
No, The Grout Medic- San Diego does not offer warranties.

Contact Information

4513 39th Street, San Diego, CA 92116

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