THE DOOR & WINDOW CONSULTANTS

It was a long process with the additional issues that were discovered, but Randy and his team did a great job both explaining what needed to be done and executing everything. We now have peace of mind that our windows will not leak and all the other issues have been take care of by professionals who care about doing good work.

I searched for quite a while on Angie's List and talked to 5 different companies until  Angie's List Concierge team found TDAWC. Randy Burger came to my home, listed to what I was looking to do (add sliding french doors to separate my dinning room & living room). He measured everything carefully asked appropriate questions and was extremely knowledgeable and professional. Once I selected the doors, he came back and re-measured be for ordering the product. His staff - Julian who did the installation and Victor who did the painting were absolutely phenomenal in their work and professionalism. I have done many home improvement projects over the years and I have to say that Randy and his team are some of the best I have ever worked with. If you have interior, exterior doors or windows that you want - and want it done right, TDAWC is your place to go! Also the gals in the office are so nice and polite - Gabriel & Gudrun - thanks for all your help!

unknown

Randy first came out in the fall of 2014 and gave us quotes for all our options. We have a lot of windows, so the quotes were pretty elaborate. We  I sat on the quotes for a while, then had him come back in the Spring. We decided to go with retrofit windows for most of the windows instead of new construction because of the cost. We also decided to delay the work on the new construction windows. Gabrielle, the lady in the office was very pleasant to deal with. When I had questions, she would get them answered or have Randy call me. Randy came for the final walk through, and Gabrielle emailed me the contract specifiying the windows, direction of opening, size and location. I put about 11,000 down, which was basically the cost of the windows, and they ordered them for me. Milgard delivered the windows to my house about a month later, and the Door and Window Consultants had Jose, waiting at our house to organize the delivery.He was very friendly and explained alot about what was going to happen. The next day, Victor and Carlos showed up to start work. They worked for about a week, joined on various days by other workers, including Jose. They cleaned up every day, and tried to do one area at a time so that we could still have use of the house. They had to remove about 15 decorative fixed windows which turned out to be the most difficult task, apparently because of the amount of adhesive that was originally used. One Window turned out to flawed, so Randy filed a report to Milgard, and that is supposed to be fixed because of their warranty. Victor came back himself for half a day to clean up and make sure everything worked right and looked good.Overall we are very pleased with our experience.

unknown

We installed Marvin-made windows. I compared prices as three different window retailers. In each case they gave me the contact info of three installers. In each case, Randy/TWDC was their top choice.

I have a friend who builds high-end homes, and asked him for his favorite installer. Again, it was Randy.

I contacted three installers. One gave me a quote over the phone, but never came out. Another turned out not to be bonded.

Randy came out initially with the window retailer, and then again for three hours to measure and explain the different methods and processes of window replacement.

He was personable, not rushed, and thorough.

It's perhaps wrong to think of Randy and his workers as just window installers. They are journeymen carpenters, proud of their work. They are not rushed. There is never the feeling that they have so many hours to do this or that. They just do whatever they need to, and take as long as they need to do the job right.

Randy was out with his crew at the start, many times during, and at the end.

It's hard to say who was the most demanding critic--the carpenter perfecting his craft, the owner demanding it be done right, or me, the perfectionist owner.

Randy was more expensive than the other installers I contacted. But I believe he was better value. He was about 25% more in cost, but he and his workers undoubtedly spent more than twice as long plying their craft.

We worked together, and Randy and his crew created a finished product greater than the sum of the parts.

I read the prior review and had no clue what the bad reviewer was talking about.  I've had Randy completely replace all windows in 2 houses and a number of door -- he always did a stellar job and completely stood behind his work.  On this occasion, Randy was very responsive and gave accurate and reasonable quotes and buildouts.