Point Loma Electric & Plumbing

"Thank you very much for the opportunity to be of service and for your kind review. We appreciate your business and hope to work with you again in the future. Best Regards, Jamie Dent, Owner"

"Thank you so much for your very nice and detailed review. It means more to us than we can say. We appreciate the opportunity to be of service and look forward to working with you again if you ever need electrical work. Glad to hear that SDGE was able to resolve the issue on their end. Best Regards, Jamie Dent"

"Dear Member, I am very sorry to see this review of our services as we strive for 100% customer satisfaction. Our records reflect, and I confirmed with the electrician who was at your home that the following work was done: Hung a chandelier in your entryway which was over 10' high He did some diagnostic/ troubleshooting in your kitchen to determine why a receptacle was not working and found that you had a bad GFI. You declined repair. Then he did more diagnostic for your outdoor pillar lights to determine why they were not working. He found that there was no power coming to them from the electrical lines buried in the ground. You declined additional troubleshooting to determine where the problem is located in the wires under ground. At your request the electrician removed the old fixtures on the pillars and replaced them with new ones since they had a nicer appearance than the old ones. The amount that you paid to hang the chandelier, for diagnostic work in both your kitchen and for your outdoor lights and to remove 2 old fixtures and install 2 new ones after the $50 Angies List big deal discount was $261. Our regular flat rate book prices for the all of the work that was done in your home was $656.30. The "Big Deal" offer clearly stated in bold type that diagnostic and repair work were not included in the $49 big deal. We regret if there was any misunderstanding. Our electrician confirmed that he did discuss this with you in advance of doing any work in your home and he did obtain your approval before doing anything as is our policy. Our company and Angies list will gladly refund any money paid for big deals if the customer does not feel it is a value for them, no questions asked. Whenever a customer is not completely satisfied with our service I ask 3 questions: What happened? What can we do to make it right with you? How can we avoid this in the future? We take our satisfaction guarantee seriously and will do what is necessary to make this right with you. We do feel that considerable value was delivered for the price you were charged and regret if you believed that $49 included all of the work that you desired. I have left you a message and will continue to try and reach you to discuss this with you. Since our company policy is 100% satisfaction, we will do whatever it takes to ensure your satisfaction with the work we did. Sincerely, Jamie Dent, Owner, Point Loma Electric"

"Dear Member, Thank you for taking the time to speak with me on the phone today. As I mentioned, we have a 100% satisfaction guarantee and we take that very seriously. All of our employees are committed to creating satisfied repeat customers so a C rating on Angies list is a "fail" in our eyes. I asked 3 questions: 1. What happened during your experience with us? 2. What could we have done differently? and 3: What can we do now to make it right? Based on our conversation, it sounds like the issues were vague and non specific and it may just be that you and the tech had different personality styles and senses of humor. When I asked what we could have done differently you told me that as a general rule, you typically give C ratings for someone who doeas an ok job but they have to be really over the top to earn a B or better. I apologize that we were not able to earn that status with you, but we know we won't always acheive superstar status with everyone. All we can do is try. Your repair was thankfully a simple one so there was not much opportunity to really shine that time. For my question of "What can I do to make it right?" I offered to refund some or all of your money as a gesture of good will. We really do take the satsifaction guarantee seriously. You graciously declined and said that our follow up on your experience helped improve your perception of the experience. We appreciate all feed back as each experience gives us an opportunity to improve for the future. Thank you for giving us a try and for taking the time to speak with me. Sincerely, Jamie Dent, Owner Point Loma Electric."

"Member, We appreciate the opportunity to work with you. Thank you for taking the time to leave your thoughtful and detailed review. I am gald our crew was able to complete your work so quickly and to your satsfaction. We are always looking for ways to improve our service and our customers satsfaction. Thank again for choosing Point Loma Electric we appreciate your business very much. Jamie and Jim Dent"

"Thank you very much for taking the time to write a thoughtful evaluation. We appreciate your feedback very much. We strive to improve by listening to constructive feedback from our customers and adjusting to improve our performance and your experience working with us. Our goal is 100% customer satisfaction so we are always working to refine and improve our processes. I am very pleased to hear that you were satisfied with our technicians and the work they performed in your home. However, I do apologize for the hassle you experienced regarding the quoted price and timing of the electricians arrival. I would have been bothered by those issues as well. We are growing rapidly and have been refining our systems and procedures and sometimes we have growing pains which may cause hiccups that affect our customers. We just recently adjusted our arrival window from 2 hours to 3 so I apologize for that miscommunication. We try not to quote any prices over the phone because our office staff are not electricians and cannot assess individual situations to quote accurate prices. We don't charge by the hour and have only broad price guidelines available to us in the office. In your case $64 difference you were quoted on the phone was based on a ceiling fan which required assembly out of the box and the price you were quoted in the field was for an already assembled fan. I don't think we were aware that you had already been given an estimate by the tech before you purchased your fans. Of course the electricians field estimate is the one we would honor (as we did in your situation). Again I apologize for any inconvenience and we will re-evaluate the way we do things to try to avoid this type of situation in the future. Thank you for bringing these issues to my attention so that we can try to avoid them re-occurring. No company is perfect but we do strive to learn from every situation and improve our service. We appreciate your business very much and are glad to hear that you would use us again. If you have any other feedback, I welcome your comments. Please feel free to call me directly. Best Regards, Jamie Dent Owner, General Manager 619-224-0672"

"Thank you very much for taking the time to review our company! We appreciate it very much!"

"Thank you so much for your kind words. Our goal is the complete satisfaction of our customers, so we are delighted to hear that you were happy with our service. Your nice reviiew means a lot to us. We very much appreciate your business and the opportunity to be of service. Jim and Jamie Dent"

"Thank you for taking to time to post a review of our service. As per our conversation yesterday, if you were not 100% satisfied then we did not do our job properly. To us anything less than an A rating meant that we did not measure up as we'd like. Your issue was that the new light fixture purchased by you and installed by us partially made plugging into an outlet awkward due to the design of the fixture. The globes were larger and took up more space than your original fixture, partially obstructing an outlet. Our electrician should have pointed that out during the installation and suggested alternative solutions while he was there. This is not satisfactory to us either. As I mentioned on the phone, we will gladly send an electrician back out to replace the fixture with another one that fits the space better at your convenience and of course at no charge. We hope that will resolve your issue to your 100% satisfaction. Please do take us up on this offer. It is very important to us that you are totally happy with your experience with Point Loma Electric and we will do what we can to ensure your full satisfaction. Thank you, Jamie Dent, General Manager"

"Thank you for yor business. We appreciate the opportunity to be of service. Jamie And Jim Dent"

"Dear Member, Thank you for your nice review. We appreciate your business and have enjoyed getting to know you. Your kind words mean a lot to us. We hope you are enjoying your EV! Best Regards, Jim and Jamie Dent"

"I AM VERY GRATEFUL WHEN PEOPLE TAKE THE TIME TO ACTUALLY WRITE A TESTIMONIAL ON MY BEHALF. I AM ONLY DOING MY JOB. MY FATHER TAUGHT ME TO "TRY AND BE THE BEST AT WHAT YOU DO AND YOU WILL NEVER BE OUT OF WORK". MY FATHER WAS AN ELECTRICAL CONTRACTOR IN VIRGINIA WHERE I GREW UP AND HAD HIRED ME FOR A SUMMER TO PAY FOR A CAR. HE DIDN'T TEACH ME A LOT THAT FIRST SUMMER, BUT HE NEVER STOPPED REMINDING ME TO TRY TO BE THE BEST, TRY TO DO THE WORK BETTER THAN EVERYBODY ELSE. HE HAD AN OLD SAYING. IT WENT: "YOU DIDN'T HAVE THE TIME TO DO IT RIGHT, BUT YOU SURE AS HECK ARE GOING TO MAKE TIME TO DO IT TWICE". I HATED HEARING THAT WHEN I TRIED TO WORK TOO FAST, BACK WHEN I WAS 17. IT STAYED WITH ME, AND NOW PEOPLE I WORK FOR SEE IT. PEOPLE DESERVE TO GET WHAT THEY ARE PAYING FOR, AND THEY DESERVE TO BE APPRECIATED. I HOPE ALL MY CUSTOMERS FEEL THAT I'VE TRIED MY BEST TO DEAL WITH THEIR ELECTRICAL ISSUES. IT'S WHAT I LOVE MOST ABOUT MY JOB, AND I'M COMING UP ON 55 YEARS OLD. I STILL LOVE WHAT I DO. THANK YOU. JAMES L. DENT, POINT LOMA ELECTRIC, INC."