One Stop Moving and Storage Inc.

I hired One Stop Moving & Storage last year after seeing a post by the owner, Elad Bukovza, on Nextdoor, offering free moving boxes. Hiring this company was a serious mistake that resulted in property damage, theft, emotional distress, and financial loss. I was quoted $587 but was charged $925 without any explanation or authorization. My bed was assembled incorrectly, two baseboards in my newly renovated apartment were damaged, and most disturbingly — all of my prescription medications, including two controlled substances, were stolen during the move. The theft of these essential medications forced me to miss work, pay for urgent care visits, and scramble to get temporary prescriptions filled out-of-pocket. To add insult to injury, a shadow box filled with irreplaceable keepsakes from international travels — handcrafted items, rare coins, personal photos, and travel mementos — also vanished. These items held deep sentimental value and are gone forever. I made over 20 phone calls and sent numerous emails, desperate for accountability or even a basic response. I was ignored at every turn. Out of frustration, I messaged Elad directly on Nextdoor, our original point of contact. Instead of addressing the serious issues, he accused me of harassment and responded with hostility and deflection. Eventually, someone showed up to “fix” the damage, but the work was incomplete, unprofessional, and unacceptable. I had to hire outside help and pay out of pocket to correct what they damaged. This company’s conduct is unethical, negligent, and appallingly unprofessional. They refused to take responsibility, dodged communication, and treated a paying customer with total disregard. So I pursued justice through small claims court — and I won. Let this be a warning: One Stop Moving & Storage is not a reputable company. Their actions were not just unprofessional — they were unlawful. Protect yourself, your property, and your peace of mind — avoid this company at all costs!

They gave me a not-to-exceed price. I hired four people instead of two. So I was going to pay more so I could get the job done in half day rather than a full day. It took them all day. They just were really slow and then the four guys that were working, wouldn't finish unless I gave them $100 cash each. So I didn't have that, so I put more on the ATM card and then they didn't finish anyway. The company wouldn't give me my money back unless I signed all these forms that I wouldn't call Better Business Bureau or take them to court or whatever. So I never even followed up on that. While I was gone, I was wondering why they kept me there for so long because it should have been half a day. I had a friend watching the house and he said, "If you have to leave, just leave the sliding door open." When I got home my house was robbed. All the doors were open. I think that's why they kept me there. It was just a horrible, horrible day. The original cost was about $950, that's what they quoted me. We were moving from a four-bedroom to a two-bedroom. So only about a third of the stuff was going. It just took them all day. Then they just pulled off somewhere to have lunch. I couldn't find them. I still hadn't shown them where I was going. So I had to drive all over to find the truck. They were just really rude. They were horrible. One guy was just so intimidating. I was afraid when he was saying he won't finish. Then they left my shelf on the truck. I never got that back. I got charged $375 to replace the shelf. I had to add $400 and then it was $375 to replace the shelf and then they left my beautiful planter. I had a $200 two-tiered planter with all these professional flowers in it. They didn't take that off so I could not list it so it got stolen. They just left it there. They left a couple of other things. I mean, they got their money and did not finish anyway. When I got home my computer was gone. That was $1700. My jewelry was gone. Farmers wouldn't give me $300 for the computer because I couldn't find the receipt. So I lost $1500 there. They were just mean and horrible. It was bad. They dinged my furniture. They were not polite. They basically stole from me. They didn't completely unload the truck. My antique shelf was in there. I was already in tears when I got home. When I called management all I got was this 8 page legal thing to sign. I couldn't even deal with it.

If you value your furniture and household goods, beware of 1 STOP MOVING & STORAGE!  or at least be sure to obtain the maximum amount of insurance.  On the day of the move, five men arrived in an older moving van which had apparently undergone a bad paint job to remove signs of a prior owner and was further decorated with graffiti.   With five people moving through our home, it was difficult to keep track of what was going on, however not a piece of stretch wrap was in sight.  Sofas suffered damage ranging from dirty hand prints to the fabric (velvet) being "pinched". Several antique desks and table tops were damaged with gouges  and scratches. The lacquered finish on a tortoiseshell chair was chipped and an antique, hand-painted porcelain lamp (one of a pair) was irreparably damaged before even leaving the house. Throughout, the moving crew apparently had one thing in mind: to get in and out as fast as possible, stuffing the truck in total disregard for the careful handling and care of our goods. Finally, the packers who boxed the smaller items failed to label the box contents with the result we spent hours trying to locate things.
We have since been trying to settle an insurance claim with 1 Stop Moving through their agent, CSI, a nightmare process and in the end worthless.  We believe we followed the claim instructions clearly, providing  a total of 20 photos including close-up photos of damage.  They offered a ridiculous settlement of $ 114 (one hundred and fourteen) with the proviso that we sign a consent form not to publicize any negative comments about 1 Stop Moving.  We have declined their settlement offer.

The provider broke my chair beyond repair and my table saw / jointer also beyond repair and refused to take responsibility for the damages they caused.

The broken chair was discovered upon delivery and was sent back with the truck because I was told they had a repairman that could fix it. After he saw it, he said he could not fix it. I tried to use the saw about two weeks later and then found the broken parts when the saw did not work properly. Upon close inspection I found scrape marks on the motor constant with it being dropped on a hard surface such as the steel truck lift gate on the truck. The weight of the saw would have put extreme pressure on the chassis causing the cast iron to crack. It is cracked in three places and can no longer be used.

The One Stop rep assigned to my claim is Ken. Ken has told me on several occasions he wants to resolve my claim and asked me for a figure. I gave him one and he was going to the owner to get approval. It has been over two weeks since then and as yet no reply.

Dissatisfied with level of preparation, level of supplies, care of our furniture and accuracy of estimate

The salesman was very good.  The men who moved me said he was new so maybe he didn't know of his owners practices.
My daughter had
come with my grandchildren to help me with the move since I had recently had
surgery and was still under Dr.'s orders.   The plan was to help the day
before to get packed.  The next day she and the girls would help me unpack
the heave items after the movers had finished.   sSe needed to leave around
four pm (it is a four hour drive home) but stayed until the movers arrived.
 She and the girls witnessed the ordeal the owner put me through and were reluctant
to leave but on my insistence they did.  20 minutes later she returned.
 She would rather lose a day of work than leave me so upset and with so
much to do.  
The men who actually  moved me were very kind and did a good job.

unknown

The overall experience was outstanding! The movers were very gracious and helpful and did a great job. The price was very fair, and their quality, responsiveness and punctuality were all very good.  They were very courteous and wore uniform t-shirts. I would absolutely hire this company in the future.