Master Plumbing & Leak Detection

"We completed the estimated and authorized work for $1500.00, time and materials(copper pipe and fittings...). It was a full days work to do so, not 4hrs. We've been out several times in the past 8yrs for various repairs on different portions of their plumbing system. This work was to reroute a large cold water line servicing his home. We've gone through our paperwork and photos of this repair and find no reason for this complaint. Everything went as estimated and completed, as scheduled. This homeowner was informed of everything in detail that was going to take place concerning this necessary work. Sadly, this homeowners dwelling is experiencing plumbing issues that appear to be premature for his neighborhood. It is a beautiful house and not that old. It is our opinion that the issues must be related to the construction of the dwelling and materials used. We've attempted to reach out to this homeowner but haven't heard from them yet."

"We were contacted by this homeowners insurance company who requires us to make an effort to contact the homeowner to schedule an appointment and prior to arrival, both were accomplished and documented. An inspection and test was performed on the Jacuzzi tub. A drain compression nut was leaking at the waste and overflow. As well as the Jacuzzi pump failing during use. These issues were photo documented and reported to this homeowner and his insurance company as the source of the reported water damages. A thermal camera was used to locate the water damage to the dining room below. We've reviewed the report and photos generated for this homeowners claim and verified their accuracy. We did this to make sure we responded appropriately to the claims made about our service while on site. As for the booties, we have our own and use them whenever requested. Our plumbing inspection aided in the claim coverage decision by his adjuster. We don't have authorization to make coverage decisions. We understand that some people are more upset than others about their homes being damaged by their plumbing problems. We often find some people are more sensitive and emotional during these events as well. We obviously hope that this homeowners claim went well for them. We would also like to hear directly from any customer who feels they aren't receiving the level of customer service due them. We go way out of our way to provide the most professional service possible. Insurance providers will only hire the most trust worthy and professional contractors available. Providing them with as much detail relevant to the claim as possible, so they can make their coverage determinations promptly and accurately. We all would like to know that is exactly how our own insurance providers conduct their business. Wouldn't you agree?"

"We explained repeatedly that we don't have a service charge to just show up. We have no fees to come out. We just could get this homeowner to believe that. We needed to simply come out and take a look at their issue and provide a free estimate. Just as a note; We are in the process of developing an App so the customers can take photos or videos of their plumbing issues and send them directly to us. It will also provide the ability for you to pick a date that you would like for us to come out as well. Having this App will also make it possible to give a rough estimate addressing their plumbing issues. This App is in response to this type of need, as well as others. Still, we feel that nothing will replace a free onsite plumbing inspection and free estimate though."