K Blatchford's San Diego Rug Cleaning Company

I dropped off a pet-soiled, highly sentimental rug for cleaning. The rug was saturated with pet urine. The customer service was exceptional. The drop off procedure was quick, and the rug was ready for pick up as stated one week later. The results were outstanding. I could hardly recognize the cleaned rug with its vibrant colors and spotless beige fringes. The rug was thoroughly washed and the pet odor and stains were gone. I truly appreciate their service, will use them again and would highly recommend this company. I also received an Angie's List discount.

Exceptional in every way.

Unbelieveable results! The entire stain was removed without a trace, despite the fact that the stain was 10 weeks old. They picked-up the rug the day after I called them and they were on time. They moved the furniture for me at the time of pick-up and at re-instalation. The carpet was returned in 6 calendar days at the appointed time (this included July 4th weekend.). Price was very fair, especially considering the replacement value of the rug. Also, they provided a very informative list of what to do if this happens in the future. A+++ rocommendation.

I found them on Angies List and went to their website and liked what I found. I brought in one 4.5'x10' Heriz oriental carpet to be cleaned and two others (4x5 Turkish and 7x9 Russian) for assessment for possible repairs. The Turkish one was starting to loose its fringe on the end and was also starting to unravel. The Russian had some ripples in the carpet and did not lay flat. The owner met me and looked at my rugs, assessed their condition. One needed some repairs and she discussed options, and made recommendations to address the damaged fringe and unraveling problem. For the other she recommended just cleaning it and flat drying. She said that the ripples were caused by the lack of even tension during the weaving process and were intrinsic to this particular Russian carpet and although it would probably improve with washing and flat drying, it would not be eliminated. She also gave me a tour of the facility and showed me how they clean and repair the carpets. I was very impressed. I decided to leave all three carpets and will pick them up in about 7 days. they have a large roller press to help get the water out of the carpets before drying. The cleaning and repairs were excellent, I also ended up purchasing their special pads which are especially for wood and tile flooring. They are expensive but terrific; I feel like I am walking on a thick pile, so luxurious. After trying these for two weeks, I went back and ordered the same pad for the rest of my carpets. I can't say enough about the staff and the one-on-one care you get there. I can highly recommend them for cleaning, repairing and advice in general about rugs. It is a family business with three generations working at the store. They will even pick up your rug for a small charge, however I just rolled them up and took them down there.

Really well. The rug came back clean and in good condition and was ready when they said it would be.

I rolled up the rugs and put them in the car and drove them to Miramar area. A gentleman helped me take them from the car and placed them in a big area so they could assess their needs. Two of the rugs were fine and just needed a good cleaning but the other one had major fraying at the sides. They explained how they would repair them and what it would cost. This is all computed by measuring them and also what kind of repairs if any need to be done. They told me it would be two weeks and I left. After two weeks, they called and said the rugs were ready. I drove to the company and they had the rugs laid out for me to inspect. I couldn't believe how vibrant the rugs were and I couldn't believe how nicely they had repaired the sides on the other. The yarn they used matched perfectly, the fringe was nice and white again and I am enjoying my rugs once more.

Professional, personable, communicative, on-time and very knowledgeable. From pick-up to delivery, I knew our carpets were in good hands. You won't go wrong using their services.

My experience overall went wonderfully. They were great to work with. The staff was very friendly and professional. The quality was work was excellent.

Went very well. They did an excellent job.

Everything went quite smoothly. There was a very professional pick-up crew and delivery consisted of two men who knew how to position the rugs both upstairs and down to show off the designs to perfection. The Blatchford operation is small, and I did have to leave a message and wait for a return call, but this did not affect me. The condition of the rugs is so much better than with past services, this was a small issue to deal with!

From start to finish they were professionals and did an excellent job. Nevertheless be aware that they changed their Angiie's list discount after the first of the year.

Went very well. They call when the carpet is ready. Because we were having the floors refinished at the same time and couldn't put it down right away, they held it for me an extra week at no extra charge. They are a little pricy but do a good job and are very knowledgeable about carpets. Definitely the place to go if your carpet needs any special attention.

They were extremely professional and very punctual. They told me when they were going to do it and that's when they did it. They explained to me what they were going to do and were very personable. My rugs are very clean now! I would certaily use them again!

Very, very easy! I brought my rugs to the shop. A nice young man immediately offered to get the rugs from my car and bring them in. He promptly did so. Lisa unrolled the rugs and checked them. She offered an estimate. At no time did I feel pressured. I was told it would be about a week. It was actually less than that. When I,picked up the rugs, they were unrolled so that I could see how they turned out. Lisa told me about the rugs. I am totally delighted with the service.

Kate cleaned an tribal rug that had general griminess from daily use. The rug turned out beautifully. They colored some of the white knots that always show as a rug is used, and there was not charge for that. We have taken many oriental rugs to blatchford's and have always been happy with how well they are cleaned. The price is higher than many other rug cleaning companies (~$4.50/square foot) but they do know what they are doing with these hand made, precious rugs.

This a great local, family owed company. A real find. Pick up and delivery right on time. Everyone there is very nice and knows so much about carpets. And, they will go out of their way to make sure customers are satisfied.

Rugs came back in beautiful shape, clean and fresh - like new. Work was done within a week, cost was as quoted. Staff was friendly and helpful. We had used this company before for cleaning and repair of oriental rugs and will use them again.

My kitten had peed on my silk rug and so after doing an initial mop up myself, I rolled it up and took it down to K. Blatchfords repair place close to Miramar Road. The staff were very friendly and knowledgable and even took the time to give me a quick tour and an explanation of the process. They examined the rug thoroughly and discovered to small tears in it that were beginning to unravel. They qouted me a price of about $500 for and enzyme treatment, repair and hand wash of the rug and told me it would be ready in a bout 5 days, In fact it was ready in 3 so I picked it up - it looks fabulous and smells great, you cant even see where it's been repaired !

We have two 25-year-old Oriental rugs that had never been thoroughly cleaned. We picked them up today and were absolutely satisfied in every way. The rugs looked brighter than they have in decades, the fringe was clean, and they just looked great. We can't wait to get them in their places in our home. Kate helped us by answering questions we had about carpet padding; she's extremely knowledgeable about everything in connection with rugs and carpets. We got quick turnaround on our job, and we received our rugs on the day they were promised. We have an other larger rug that we will be cleaning soon, and Kate will definitely have our business.

It went very well and I will go back to her next time I need one of my Persian or Syrian carpets washed or repaired.

Spectacular attention to detail. Oriental rugs are works of art for Kate Blatchford.

Kate is very knowledgeable about carpets and recognized immediately that the one I brought in was good quality. They washed it with soap and water, plus an enzyme to neutralize the dog urine. It took about 3-4 days for the whole process, including completely drying the carpet. It turned out beautifully and looks better than when it was brand new.

This was first time I had used their services. It was great. We called a rug sales store and asked them who they would recommend. So we took their recommendation and tried them. The place was clean, the people were nice and professional. I was happy with the results. This was a rug that the dogs have been on and has had some hard knocks and they did a good job cleaning it up.

This was a great experience! My rugs looked brand new when they were returned. Beautiful! I have two toddlers and a cat and the rugs were very dirty. I was totally confident K Blatchford would do a great job, but I was still totally wowed but how great they looked. Lisa was very helpful and gave information that helped me choose the right fringe as well as info regarding the process they use to clean the rugs and how to deal with spots in the future. Will defiantly use them again in the future!

I searched internet for information on cleaning silk rugs, and found Blatchford's under a listing of person's with professional credentials in the care of delicate textiles. As a double check, I called a store that sells fine hand made rugs for a reference, and was immediately given only one name...Blatchford's. A Blatchford's staff member was very reassuring on the telephone when I called. Their staff picked up the rug at my home, and returned it in excellent condition one week later. When I had tried to wash a corner of it myself, I had to stop as colors were running. Blatchford's was able to ''set'' the colors, and the entire rug was washed without running. While the service is expensive, the rug was worth many times that amount, and also had great sentimental value to me. I am so glad to have found them in my time of need. Their excellent website answers all questions about their process. They obviously know what they are doing!