JL Landscape Design & Construction

I should have looked at the reviews written by others before choosing JL Landscape. As the other reviewer indicated, JL was prompt, responsive, and friendly before signing the contract, but once signed and I paid the first payment, he became unresponsive, rude, and unprofessional. 1) The work proposal was written so ambiguously; a total amount is written and then there are additional cost listed below at the bottom without clear specification, it's hard to decipher if those items are added to the total amount. I should have asked for a clarification, but again he was friendly and responsive, I figured I can trust him. Turned out I was completely wrong. 2) He demanded that I pay the 2nd/3rd payments together (75% of total cost which by the way is not written anywhere, so I just paid him wanting to make sure he does a good job). 3) Communication issues: I had to send numerous texts and emails because his communication skills are so poor and does not communicate or provide updates/progress, and he either responds only partially or sometimes he doesn't respond at all. 4) Untrustworthy: Before signing the contract, I asked him if his guys would mind cleaning up the weeds in my front yard (as a good faith and service), and he happily agreed and stated that it would not be a problem. Once the contract was signed and I paid the payments, I asked him when he can have the guys clean up the weeds and he flat out said "When did I say that?" (very rudely). At that point, I realized this guy is not to be trusted and I didn't bother asking again. 5) Unprofessionalism: I had asked him to ask the guys not to leave trash (eg, left over food containers, soda cans, etc) and he was raising his voice that if I go to any construction sites, I should expect to see those and arguing that these are not trash. Also he was banging on the windows one time scaring the kids as I was not able to answer the door bell. 6) Quality of work: Similar to the other reviewer's experience, JL claimed his quality surpasses others and I'm not satisfied with the work. The overall quality is mediocre at best.

JL looked very friendly before you signed the contract, but once you signed the contract and paid the first payment. He was kind of disappear. He never answer your calls. The original estimation was about 4 weeks, but it eventually took about 8 weeks. He had all kinds of excuses to explain why his team can't work on your house. The price is expensive compared to the other companies, but we chose him because he said his quality is good and he looked very friendly before we signed the contract. But it turned out neither was true. Overall quality is just fair, not much different from other companies (our neighbours use different companies, so it was easy to compare).And he was kind of rude during the project.

My experience was very good. They were very professional and very timely. They listened to my input and they gave their feedback.

We had such a great experience with them and the prices were half of what the others were asking for. We were 100% satisfied with their work and punctuality. They did everything right to please us and did everything exactly how we wanted. The workers were listened to us and things moved quickly but not too fast so we had time to make changes as we went along. We always knew exactly what was going to happen and I think it was completed in a reasonable amount of time.