JACKSON DESIGN & REMODELING

On March 23rd 2019 our family home of 30+ years was completely destroyed by a garage fire. This was one of the most tragic and devastating events in our family’s history. Among the irreplaceable possessions and countless memories, we also lost 2 of our furry family members. This entire event tore a massive hole in our lives larger than words I feel can describe. Fortunately, we were insured which allowed us the ability to rebuild, however; the thought of rebuilding what was lost was an enormously daunting task. It seemed as though it would be impossible to recreate a place that we felt was truly “our home”. In mid-April, we walked into Jackson Design and Remodeling where we met with Jim Groen and Todd Jackson. From the moment we walked through the doors of their beautiful showroom and met Mr. Jackson we knew this was the right place. The exceptional care, respect and professionalism they showed regarding the tragedy we had just gone through was beyond comforting. After our initial introductions, we were set to meet with Jennifer Rosenthal and Jaclyn Dunbaugh, our “Design Team”. Both of these ladies were able to envision exactly what we loved about the home we lost and helped us transition that vision into something beautiful and brand new. It was such an easy process with such an amazingly talented team. We were fortunate enough to work with architect David Hall, who implemented amazing innovation, speed and accuracy to bring the exterior of our new home to a more beautiful version of the old exterior. By the end of July, insurance processes had been completed and we were ready to break ground. Though we were not able to live in our home while it was rebuilt, we remained close by and made many trips to see the progress. At this point, our wonderful Project Manager, Joey DuPlante, took over to begin building, which became an unexpectedly simple and expeditious process. Every time we went to the property it was clean and there was visible progress and ongoing work. It truly changed our perspective on how daunting the process had seemed at the beginning. Our design team continued to work with us through the entire construction process, making selections a piece of cake! Jackson Design and Remodeling had our house completed and move-in ready one week before Christmas. This was something we had hoped for but had seemed impossible when we started. The first week in our “new home” was surreal. Everything was different and new, yet it somehow felt immediately like our home. We truly believe that Jackson Design and Remodeling did the impossible and made our lives complete again. Jackson Design and Remodeling not only rebuilt a house, they created our home and have forever touched our lives. We went from the hardest moment we had experienced to sitting at the end of the project, in our new living room with the Team of our dreams who made it happen. We cannot thank Todd Jackson and his team enough. This group of incredible individuals who came together to go above and beyond for us and made our dreams come true. Cindy and Bill Derrickson Clients For Life

We could not be more happy with our kitchen remodel. From our very first interaction in the early concept and planning stages thru the last finishing touches, we had a very positive experience. Our collaboration with the JDR team was very interactive, they listened to ideas and visions and then assisted in finding practical solutions. The professionalism and quality of their services is outstanding - from the design through the material selection and actual construction, we always felt that in JDR we had a partner who was looking our for us and ready to go above and beyond to ensure we were satisfied with the outcome. We would work with JDR any time again.

All excellent. Project manager is local, and has a manager to answer to who also shows up to inspect. Designer works closely with crew, and nothing appears to need re-doing; no regrets.

I did an extensive condo remodel. Needed a designer to improve the small space kitchen for 2 people and flow and added a 3rd floor office, library, & exercise area loft within the vaulted ceiling area among other improvements. It was a difficult job with limited common area parking & need for trash removal. Hired JDR as heard they were excellent in small space design & construction. I was not disappointed! Pamela is an outstanding designer along with her assistant Jennifer who changed drawings while we were meeting so we could see them on paper rather than wait and have another meeting or call. This allowed for easier design & product decisions on our part. Arnold went with me to present to the HOA requesting approval on changes for roof penetrations & a new chimney location for my fireplace. Very happy with JDR’s design! Then, there was Joe, our construction project manager. In all remodels there are surprises when you are removing walls, adding a walk-in shower, removing a bathtub that requires rearranging plumbing for a new soak tub, etc. and Joe’s experience and problem solving skills, along with Pamela, saved time and money. I had to move out because of the work and Joe was in constant contact with updates and photos of progress. During construction, I believe Joe had my interest at heart and went beyond the call to make us happy. My sweetheart & I are enjoying my new condo. The JDR design-build team made it possible. My highest recommendation!

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Jackson Design completed our project ahead of schedule and within budget, which is not something to take for granted with most contractors! The quality of their work is top notch. They are more expensive than other contractors we interviewed, but worth the extra cost for a larger project since they are very tight on the project management front. Any issues that came up were addressed almost immediately and to our satisfaction. We felt like a little more attention could have been given on the design portion of our project, however. For example, our original plan called for an entry way that would have basically blocked our garage access or required a re-do of our garage entry, however fortunately we caught this before we went to build (our concern was that we caught this rather than them). Another minor issue came up with the placement of light switches and outlets, in that we thought we would be able to have a walk through and make changes before this finalized which was not the case. Overall, we are happy, but can offer some suggestions for working with JDR based on our experience: 1. I would recommend spending a lot of time on your initial design to make certain you have it 100% right (or at least 99% right) before moving on to the next stage. We made the mistake of rushing this part since we were anxious to get started, and I think things would have gone even better had we spent a little more time up front, in the initial planning stage. 2. Make sure you are allocated adequate "design" hours for the interior design. Their team is very talented and they helped us immensely, but we still felt some details did not get the level of attention we would have liked for the price we paid. All in all, our " re-dos" were minimal considering the size and scope of our project. We probably spent less than $2,000 of re-dos on a $470,000 project because of design oversights, which really isn't bad, and some of this was out of JDR's control (but not all). We had Don Thomas as a project manager - he is amazing at solving problems, getting things done, and communicating every step of the way. We felt we were in excellent hands with him. Our Architect, Jim, went above an beyond the call of duty by coming out to meet with us and our neighbor over an unexpected trellis our neighbors were building that threatened to block our new view. He negotiated an extra 6" of view for us which really made a difference. Jim also did a walk-through of our project about half way through and added some design elements for no additional cost that worked out really well. Jim also has a great personality for dealing with stressed out homeowners (like us!) during the project. He was the calm, soothing, rational person to turn to when things were stressful - an unexpected benefit of working with JDR! You can definitely tell they take pride in the quality of their work and reputation, and will work hard to maintain their good reputation. I think for larger projects they are a great choice overall.

Perfect!  From design to execution, it could not have been better.