INLINE TILE AND STONE

Terrible.
This contractor started remodeling the bath without getting the proper city/county permits.  After a couple days he told us he could make our kitchen much larger. We said "Ok" and he proceeded to demolish the kitchen and remodel it, also without the benefit of the required permits or plans. (NOTE: It is the contractor's responsibility to have plans drawn AND get permits prior to starting.) The contractor actually told us we didn't need permits.  He never mentioned plans or change orders, both of which are required by the California Contractors State License Board (CSLB).  NOTE: THE CONTRACTOR WAS CITED   FOR NOT OBTAINING PERMITS.
This contractor failed to provide a written contract for the kitchen remodel, and also failed to provide change orders for all the changes and "extra costs,"  about $10,000 worth.  NOTE: THE CONTRACTOR WAS CITED  FOR NOT HAVING PLANS AND CHANGE ORDERS FOR THE ORIGINAL CONTRACT.
This contractor had "day workers" but did not carry worker's comp, which puts the property/project owner at risk. NOTE: THE CONTRACTOR WAS CITED FOR NOT HAVING WORKMEN'S COMP INSURANCE.
This contractor did not install the required GFCI outlets in the kitchen; the GFCI outlet installed in the bathroom does not pass inspection (does not work properly). NOTE: I HAVE WRITTEN EVIDENCE (EMAILS AND PHONE TEXTS) THAT DISPUTE BORAD'S CLAIM.
This contractor installed the water lines to the vanity sink and shower backwards, causing the hot water to be on the right and the cold water to be on the left. This also caused the shower temperature control manifold to fail, disabling the ability to adjust the water temperature. NOTE: THE CONTRACTOR CLAIMS THE LINES WERE CROSSED IN CONSTRUCTION (whatever that means), HOWEVER THE HOT/COLD WATER IN THE BATH THAT I BACK-TO-BACK WITH THIS BATHROOM STILL WORKS PROPERLY.
This contractor did not install shutoffs for the lavatory sink fixture. NOTE: YES, BORAD DID "OFFER" TO FIX THE PROBLEMS, BUT AFTER NEARLY SIX MONTHS, HE NEVER FOLLOWED THROUGH AND WOULD NOT COMMIT TO A TIME TO FIX THEM. ESSENTIALLY HE ABANDONED THE JOB.
This contractor did not properly grout or seal the shower fixtures, allowing water to get into the wall behind the shower.  NOTE: BORAD'S CLAIM THAT I WANTED TO ADJUST THE PARTS IS AN OUTRIGHT LIE. I HAVE EVIDENCE THAT I ASKED HIM TO SEAL UP BOTH THE TEMPERATURE CONTROL AND THE SHOWER HEAD FLANGES TO THE TILE  TO PREVENT WATER FROM GETTING INTO THE WALL.
This contractor failed to complete "the job" by fixing the above discrepancies. BORAD CLAIMS THAT I SET A DEADLINE THAT COULD NOT BE REACHED.  lol...  MY EMAILS AND PHONE TEXTS SHOW THAT BORAD HAD FROM OCT 16, 2013 UNTIL JAN 9, 2014 TO FIX THE PROBLEMS. HE NEVER BOTHERED TO SET A DATE TO DO SO BECAUSE HE NEVER INTENDED TO COMPLETE THE JOB.

Other items of workmanship:
- Contractor allowed a new and inexperienced employee to install floor tile, many of which are not level with the adjacent tiles.
-  Contractor did not properly seal the floor tile.  Sealer instructions stated the "multiple coats are required; contractor only put one coat. When questioned about this the contractor stated "You only paid for one coat."  Since I didn't have a written contract, it's difficult to determine what I paid for. BORAD SAID I ONLY CONTRACTED FOR ONE COAT. ACTUALLY, THERE WAS NO CONTRACT OR CHANGE ORDERS FOR THE KITCHEN.  NOTE: THE CSLB CITED BORAD FOR NOT HAVING CHANGE ORDERS.
-  Lack of plans caused the kitchen to be "off balance."  The sink and window are not in the middle of the wall. In addition, the window is installed crooked, meaning that it is not level.  BORAD SAID "FALSE."  HOWEVER, I HAVE PHOTOS THAT CLEARLY SHOW THE WINDOW SLOPES TO THE LEFT.
- Although I paid a significant amount up front (far more than the ten percent max) the contractor did not pay his subs in a timely manner.  I got a "threatening letter" from one of the materials providers stating that a lien would be put on our property if the "bill" was not paid.  I've done a lot of work with contractors and have NEVER received one of these threats in the past. BORAD SAID ALL CONTRACTORS WERE PAID, HOWEVER I HAD TO TELL BORAD TWICE TO PAY THE DRYWALL SUPPLIER TO GET THE SUPPLIER OFF MY BACK AND STOP THE THREATENING LETTERS.
- Contractor asked that a $29,000 payment be made with three separate checks..  This is a VIOLATION of FEDERAL LAW.
Check out this contractor's California CSLB page (License number 789209) to see the citations levied by the CSLB.  BORAD CLAIMS THIS IS FALSE. HOWEVER, I HAVE AN EMAIL FROM BORAD, ON 9/3/3013, THAT CLEARLY SHOWS HE ASKED ME TO GIVE HIM THREE CHECKS " SO HE CAN DEPOSIT THEM SEPARATELY TO SAVE ON TAXES."  HIS EXACT WORDS.

BORAD CLAIMED THAT NO RESTITUTION WAS ORDERED BY THE CSLB. WELL, THAT'S TRUE...SORT OF. THE CSLB DOESN'T ORDER MONETARY RESTITUTION. THE CSLB DOESN'T REALLY CARE ABOUT THE CUSTOMERS. HOWEVER, THEIR INITIAL INSPECTION  REPORT SHOWED AN AMOUNT OF OVER $10,000 TO REPAIR THE BATHROOM, AND ABOUT $1,000 FOR THE KITCHEN GFCI WORK. THEY (CSLB) SAID I WOULD HAVE TO GET IT FROM BORAD'S BOND. (I'M WORKING ON THAT.) AND THERE'S ALWAYS CIVIL COURT.  THEY LATER LOWERED IT ABOUT $3,000 AFTER BORAD APPEALED TO THEM.  BORAD SAYS I OWE HIM $3,600 FOR THE PROJECT.  WELL... BY HIS OWN ACCOUNTING IN AN EMAIL DATED 9/3/2013, HE OWES ME $1,300, THE DIFFERENCE BETWEEN THE CASHED CHECKS TOTALING $77,000  WITH BORAD'S SIGNATURE ON THEM, AND THE TOTAL COST OF THE PROJECT, INCLUDING COST OVER RUNS. I HAVE COPIES OF THE CASHED CHECKS TO PROVE IT.   SINCE BORAD'S COMPUTER CONVENIENTLY CRASHED, HE HAS NO 'VERIFIABLE EVIDENCE' TO PROVE ANY OF THE CLAIMS AND LIES HE'S MADE. IT'S INTERESTING THOUGH, THAT HE CAN PRODUCE THE DOCUMENTS THAT BENEFIT HIM.

OH, AND BORAD AND I WERE NEVER FRIENDS. HE WAS A FRIEND OF MY LATE SON. BORAD AND I HAVE NOTHING IN COMMON. I AM A PERSON WITH HIGH INTEGRITY WITH 20 YEARS EXPERIENCE IN AEROSPACE ENGINEERING AS A QUALITY MANAGER, AND NEARLY 30 YEARS SERVICE IN THE U.S. MILITARY AS AN TECHNICAL EXPERT AND MAINTENANCE MANAGER IN NAVAL AVIATION. BORAD CAN'T COME CLOSE TO MATCHING THOSE CREDENTIALS.  IT'S ALSO IMPORTANT TO KNOW THAT I AM 74 YEARS OLD, WHICH CLEARLY MEANS THIS FIASCO COULD BE CLASSIFIED AS A SENIOR SCAM.  BORAD NEVER FINISHED THE JOB, ALTHOUGH HE WAS PAID IN FULL...AND THEN SOME.

CAVEAT EMPTOR!! ALWAYS CHECK THE CONTRACTOR'S LICENSE INFORMATION BEFORE DOING BUSINESS WITH THEM.

We live in Phoenix and own a condominium on Coronado.  We contracted with Duane Borad (owner of Inline Tile and Stone) and couldn't be happier with the work he did for us. We originally planned to travel back and forth to monitor the renovation but it quickly became apparent that with Duane that would not be necessary.  Duane was in communication with us every day and even sent pictures of the progress at the end of each day.  He is an experienced contractor and advised and guided us on many issues or potential issues both related and unrelated to the work he was performing (the condominium building was built in 1969.)  The quality of work was stellar and the condominium was spotless when he left.  He promptly returned phone calls, texts, and emails.  We highly recommend Duane and would contract with him again.

Demo'd old bath. Expanded shower, laid new floor tile in bathroom and laundry area. Installed glass shower tile, glass wainscot tile, new vanity, new cabinet, new light fixtures, re-routed sink plumbing, and paint.
Attention to detail and quality of work was excellent. Duane ensured that the vision i had for this small master bath was realized. He even designed and built a vanity. Was responsive and personable throughout the project. Collaborated to achieve desired outcome. Managed subcontractors. Kept work area clean. I highly recommend Inline Kitchen and Bath.

Duane and his workers are professional, very hard working, and very good craftsmen. Duane has great ideas and offers terrific solutions to questions about what design and materials to use. Duane and his crew are not intrusive communicate well and clean up each day. Our friends and neighbors are very impressed by his work. One neighbor hired Duane's company to remodel their house. We highly recommend Duane Borad and his company, Inline Kitchen and Bath, for any remodel or job that you may have.