Franco's Upholstery

So far everything looks good.

They did one first to make sure that the repair would work. It did and they repaired the other two chairs. They were timely and did a good job.

They all look beautiful

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Our comfortable kitchen dining chairs were 25 hears old and needed new casters.  As we looked them over we realized they could do with reupholstering and refinishing, if we could easily find some spot resilient fabric we liked.  Checking Angie's list we found Franco's upholstery.  Raoul came out the next day and quickly grasped what we needed and said he could find casters that fit and could bring us fabric samples to look at.  Within a few days he was back with three sample books, in which we found a perfect one for us. He took the chairs with him and said it would take about three weeks.  Three weeks later three beautiful chairs arrived.  The refinishing of the wood is excellent, just the color tone we wanted and the upholstery is beautiful with a comfortable seat and well tailored comfortable back cushion.  They look better than new.  We are very pleased and will definitely use Franco's again when we need it.

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When I gave he came he did not have help as I said he would need to move the furniture to his pick up truck.  I actually had to help him move the heavy chairs to the truck. We could not fit it all in so he left behind the table and one bar stool.  I signed a contract for $1100and he said he would be back in three weeks. He delivered the furniture...this time he brought his son.  I did not examine the furniture as it was just a sand job.  I had him take the table and bar stool.  All he had to do was sand my furniture.  When he left my worker and I started examining the furniture to oil.  It was never cleaned...sanding dust was everywhere.  And he missed so many places...big patches of varnish...big patches on the arms and side of the chairs.  I have pictures if anyone wants to see...And he never sanded the bottoms of the chairs.  He said he was taught that they had to breathe so he didn't sand them....Well I kept trying to tell him that it was varnish so how could it breathe...he could not understand.  He brought back the table and bar stool...made me pay all the money and said he would make me a new cushion if I wanted one while looking at the cushions I had already have on the chairs.   He also said he sanded it twice then he told me my chairs broke 2 sanders....I have sanded these chairs myself since my husband made them for me 12 years ago.  They are hard wood chairs with a simple design but they are made bulky. And the other two chairs are 'SARCHI' chairs made of teak and the design is Adirondack chairs.
I do not recommend these people.  They were extremely nice people but if you are not going to do the job right then you are no good to me.
He did this at his location where his shop is located.  He came and picked up the furniture and dropped it off.
This job was done 6/20/2015 -  7/13/2015.

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We have a nice dining room table and chairs that had suffered from many years of use and several long distance moves. Franco's picked them up, reupholstered the chairs, and refinished the table. The table looks like new, and the chairs actually look and sit better than new! 
Raul came downtown, where we live, gave us an estimate, and made some good suggestions that we had not considered. Raoul was friendly and professional, available for phone contact always in less than a day, very customer oriented.
The work was done quickly, and Raul was able to accommodate a slight mid-course correction on the way the chairs were to be upholstered. We needed the table and chairs back more quickly than expected because we were expecting guests at our condo, and Raul was able to meet this new schedule as well.
We would certainly go to Franco's for any future upholstering, and recommend them highly -- Raul in particular -l- for a job well done.

Very easy to work with, and quality work. I'm happy w/my beautiful chairs . . . would use them again.

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It all went extremely well.  The first day I went to their shop I selected the upholstery fabric with their help.  It was gorgeous and a fabric which would be easy to clean if spilled on.  The fabric was ordered immediately and arrived during that week.  The labor was completed within the following week and the chairs were delivered back to me before the end of the same week.  They did a fantastic job, and did it very quickly.  The chairs turned out beautifully, and the gentleman who helped me (Raul) was very nice, very helpful, very professional, and very good at his job.  I would certainly recommend them.

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I called Francos upholstery and set an appointment for 09/24/2014. Raul arrived right on time and with the fabric samples I had  requested.
As I looked at the samples, Raul provided very helpful information about them. He looked over my sofa to see if it needed refilling
 of cushions or anything additional. It was in perfect condition so we moved on to fabric selection and price.
The price of the fabric was $877 and the labor was $920.
Raul delivered my sofa on 10/17/2014. and I was absolutely delighted, it was gorgeous.
Would I use Francos again? You bet I would!

It went from bad to worse.  I am very displeased with the work quality and the lack of oversight.  I think most furniture refinishers would be ashamed to have given a customer chairs that looked as bad as these but Franco's didn't seem to care about the quality.  I would say that if the work been good quality, I think the price would have been fair. 
I had 5 dining chairs that my husband's parents purchased in the early 1960's.  They had been stored in a humid setting so the wood and the woven leather strapping on the seat and seat backs were in a bad condition.  I had disassembled them to ship to CA and labeled all of the pieces so that they could be put back together right.  Based on the reviews on Angie's List, I took the chairs to Franco's for repair.  I went in person to make sure that they understood what I wanted because I wanted the leather straps replaces with some sort of webbing rather than leather. I was assured by their sales guy, Raul, that they could do the chairs without a problem.  When I first went to pick up the chairs, they brought out two for me to look at - one had about half the number of straps as the original strapping and the other did not even have the strapping finished on the seat back.  When I said I was not happy, they got Raul on the phone.  At first he insisted that they had matched what I brought in exactly but I sent him a photo to show him that it was true.  He offered to re-do them at no extra cost.  I was asked to pay in full at that time and I should have refused.  
A few days later, he texted me a photo of one of the chairs. It still was not right despite my telling them exactly how many straps needed to go in each direction and I had to reiterate what needed to be done again.  A few weeks later, he texted me that the chairs were ready.  I said I could pick them up two days later.  When I got there, I was told only 3 of the 5 chairs were ready and Raul, again on the phone, offered to bring  the other 2 chairs to my house later that day.  Their entry room at their shop is dark that about all I could do was count the straps to ensure that they had at least done that right - it was the right number but upon closer inspection when I got the chairs into the light, I could see that the strapping was very uneven with large gaps between some straps and others practically overlapping each other.   In addition, the wood had not been refinished well - it looked and felt like it had not been sanded at all.  The strapping was stapled with what had to be at least 20 shiny staples on each end of each strap.  The original straps were nailed and the nails were barely visible.  On two of the chairs, there are broken staples poking through from the back to the front of the chair.  They are sharp and clearly visible even at a distance. Neither of those were the ones brought out for me to look at before hand.  Two of the chairs were put back together wrong - the front legs are backwards so the chairs don't even sit level.  The strapping used appears to be different from what I was originally shown in the shop.  They were going to order a different width but what they ordered looks more like seat belt material and not like the straps I was shown when I dropped off the chairs.  In one of the texts with Raul, I said the strapping looked a bit odd and his reply was that this stuff was stronger than the other one - implying that they had indeed switched to something else.  My response that it might be stronger but did not look as good went unacknowledged.  
When Raul dropped off the last 2 chairs, I pointed out my issues (I had not yet noticed the backward legs as they were on the chairs he was dropping off).  Instead of apologizing for the sloppy work - he made excuses.  He claimed the broken staples were from the original straps (they were nailed not stapled so I know they were not) and that the staples had been broken when they tried to remove them because the wood was so hard.  He claimed that they did sand but not too much so as to not damage to wood and that the wood looked bad because of it was "burned" - the chairs were never in a fire so I don't know what he was thinking. He said the straps were unevenly placed because they originally didn't put in enough and squeezed in a few later after I had asked for them to be redone with the proper number of straps.  With respect to the exposed broken staples, he said that they could refinish the wood again to hide them -  It doesn't even make sense! He didn't even have a response of the absurd number of staples they used or the sloppy way that they were applied.  He did say they would take them back and redo them but at this point, I'm afraid that they will only make them worse.
This was not the standard upholstery job  - the woven strapping, while simple, appears to have thrown them for a loop.  Maybe they do better work with more traditional, upholstered furniture but if they didn't know how to do this, they should have said so. None of that excuses the fact that the chairs look terrible and they still tried to pass them off without so much as an "I'm sorry, it was the best we could do". It appears that no one did any QA on the chairs.  Aside from a hard-to-see, texted photo, no one consulted me during the process about the use of staples or the change in the strapping material.  It was really shameful the way that Raul made lame excuses for the errors and tried to pretend that the chairs actually looked ok.  I feel I should be given at least a partial refund since they had several attempts to get it right and failed.  I did suggest this but was only offered yet another re-do.  I declined since I have good reason to believe that they will not do a better job and may in fact, actually make the chairs worse.

My wife and I had a couch which had belonged to my mother and had eventually ended up in our garage.  It was a beautiful piece of furniture when I was growing up sixty years ago, but it had really fallen on hard times.  Recently,  we decided it was time to find out whether or not there was any hope of restoring it to useful condition, and through Angie's List, I connected with Raul at Franco's Upholstery.   He and his son came out to the house to a**** the damages, and they were considerable.  One of the wooden arms, as well as the main frame were cracked, the springs had to be rebuilt, new cushions had to be made, everything had to be reinforced, and the wood had to be refinished.  Pretty much, taking it apart and rebuilding it from the ground up.  
Raul and son delivered the finished couch a couple of days ago, and it's hard to put into words how beautiful it turned out. For once, we had gotten lucky and picked a good looking fabric. But the couch itself is really something,  the wood looks gorgeous, you'd never know its 80 years old,  Everythings fits perfectly, above all its really comfortable, and the workmanship borders on artistry. 
For any kind of upholstery, furniture restoration, etc. I can't recommend Franco's Upholstery highly enough.

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Raul came at my convenience, provided a quote and finished the job in a little over a week.  He was very accommodating about day and time of delivery. I needed advice on quality of cushions and he seemed knowledgeable and offered helpful suggestions.

Little pricey but great work & quick turn around.

We're going to call for his services again after the first of the year.

Prompt and friendly service, wide selection of material to chose from, helped me in making the choices for both ottomans.  Work was well done.  Pick up and delivery was included.