
Express Appliance Service
About us
EXPRESS APPLIANCE your number one stop for all your appliance needs. All of our techs are professional and look forward to doing business with you. Express Appliance Service is a locally owned and family operated business with over 10 years experience. Please give us a call today to schedule your appointment. Also please go check out our new mobile website. www.expressappliancesandiego .com
Business highlights
Services we offer
We proudly work on refrigerators, and freezers ., dishwashers, downdraft fans, garbage disposals, ice makers, microwaves, ranges, stoves, trash compactors, wall ovens, washers and dryers, wine coolers
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
3% | ||
3% | ||
3% | ||
0% |
I called Express Appliance for a second opinion on a dishwasher repair and I am so happy that I did.
Shortly after Thanksgiving my moderately priced 18 month old dishwasher stopped working. I loaded it up and ran it one day and the very next time I ran it two days later, although it operated electronically and ran the full cycle, it did so without water. A repairman came out and quoted me $199 to replace the electronic control panel. I agreed and when he replaced it the dishwasher still would not operate. Then he told me that the computer would need to be replaced at a cost of an additional $99 so the total would have been approx. $498 including all the parts and labor. I couldn't see paying that much on what I was beginning to consider a defective dishwasher so I told him it was too much and he took out the new control panel and I was back where I had started.
I started investigating purchasing a new dishwasher but it was a few weeks before Christmas and I just didn't have the time or energy to put into searching for a new large appliance, let alone the money. Instead I decided to get a second opinion and called Express Appliance. I am so happy I did.
The repairman came out, took off the front panel and went to work. He figured out what was wrong, replaced some cables, charged me $145 and the dishwasher was back in business. I am very happy I called them.
I'll also mention he is very neat and clean in appearance. I don't know why this should be important to me, but it is. Sometimes repair people look bedraggled, sweaty, and you feel like you need to clean after they leave, but not Cesary. He was definitely professionally dressed and groomed.
Overall, a great experience.
Additionally, he noticed something else that was wrong with the microwave and repaired it for us at no charge. How nice is that!! He's very thorough and I think it would've been hard for him to leave it undone. He will be the person I call for any appliance that I need repaired.
He took the dishwasher apart and told me what was causing the problem. He also suggested how to prevent the problem in the future. The serviceman did an excellent job.
Service rep did not charge for the house call and said they don't take any money until they make the repair. The following day, the owner of Express Appliance, Caesar, called and said he'd like to come out for a re-check at no cost because the repairs quoted were so excessive. Upon arrival and another thorough check of the oven, he concurred with the previous assessment and said they could replace the part, but the manufacturer's warranty would be for only one year. He told me to take my time in considering whether I wanted to proceed or replace the oven.
There was never any pressure for them to do the work or the need to make a quick decision. I did finally choose to purchase a new oven, but would highly recommend Express Appliance for their honesty, courtesy, and timely response. I will be using them for any future appliance repairs.
Licensing
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