Dixieline Lumber Co

Just do not bother doing business with Dixieline. We bought a WinDor multi-glide sliding door and the minute it was installed, I was unhappy with how it opened. It was sluggish and actually put a strain on my back trying to open it. Their floor model opened much easier, no comparison to what we got. They came out and measured and we had our contractor remove and reinstall to triple check that it was plumb line and squared, and that did not help. They sent out WinDor, who came and replaced glide guards and that helped a little bit but not what I experienced from their floor model. After almost a year of back and forth they sent out the store manager from the Sports Arena store, and a regional manager, plus a rep from WinDor. Predictably, the regional manager opened the door and said, "Seems fine to me." And he continued to treat me in a very condescending manner. Even the WinDor rep mansplained me on how to open a sliding door the right way to avoid straining my back. Bottom line: WinDor quality is SUBPAR for $7,000 price tag. Yes, I understand some of the higher end multi-glide doors are much more expensive, but I say if you can't afford the best, do not skimp, because these doors are sluggish, the tracks and other bits and parts are cheaply made, the black finish easily scrapes off. And the customer service is terrible. The frustrating part is they play games with you feigning that they care so much and will do what it takes help solve the issue, but when push came to shove, they looked at me blankly and said there was nothing they could do. Bug blinds had been broken off during installation (because, again, small cheap parts) and they said they would ship new ones to the store. And when I asked if they would come out and install them with no charge, the regional manager quickly said, "No." I wish I could remember his name, but he had terrible social skills and made me feel like a fool. It has been several months and I have heard nothing from them about those parts being ready to pick up. I left a voicemail and.... crickets. Bottom line: Buyer beware. We chose the door based on the salesman's knowledge and the floor model operation. But once that expensive puppy is installed, you are on your own. I asked them if I purchased a different door, would they take this one back and give me some credit. They said, no, that door is trash once it's removed. Well, it's trash to me now, so I will have to live with it until I can afford to replace it, and I will definitely use a different company when that happens.

I replaced all of my windows and a got a new sliding door built through Dixieline. It's been two months and I'm still trying to get them to come out to to fix things. One of the windows leaked and my house has water damage in the drywall, baseboard, and possible the wood floor. The contractor, Mike Larson, keeps pushing the repair appointment out. They were supposed to come last week to fix the leak and never showed up while I waited for them. It's raining today so more water is going to get in. They installed a patio light by the new sliding door and never got it working. In the meantime, they left live wires exposed to the rain. After they tried several times (unsuccessfully) to get it to work, I hired an electrician to fix the electrical issue so I could sleep in peace and not have to worry about an electrical fire. I do not recommend them and would not use them again.

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I purchased 3 top of the line Anderson French Doors from Dixieline several years ago. They were installed by an independent contractor and have performing well. One of the locks broke recently and I called Dixieline on a Saturday and talked to Matt, who works in the Doors Dep't. He took down my information and assured me that this would be entered into the system, and that someone would contact me on Monday. Monday came and went, as did Tuesday and Wednesday as well. I called again on Thursday and a very indifferent Matt answered the phone. After a few minutes of shuffling, he found my service request and said (with no acknowledgement that the ball was dropped, much less an apology) someone would call me back shortly. When I pointed out that this request began last Saturday, Matt had very little to say, but he assured me things would get moving. No callback Thursday. No callback Friday. Today (one week later) it's Saturday again, and I have not heard from Matt, or anyone else at Dixieline. I paid about ten thousand dollars for these doors and expect more when I need service. Super disappointing.

They had made one error with the size of the window so we had to wait extra time. We weren't that happy with that, but otherwise the price was good. They also didn't paint the sills. You need to stay on top of the workers a little bit to make sure they have the measurements correct and you'll want to know if they are going to paint the windows. If we had known we would have either told them to do it or we would have been ready to have it done. They got the windows in quickly so that was pretty good.

This particular crew of 4 guys were very experienced, there were no squabbles back and forth, and they helped each other to get the job done. They were in and out in a day and it was just incredible. The subcontractor they used, Mike Larson, spent a lot of extra time with me because I am a details person, and was just excellent.

Everything you ever needed and couldn't find at the "big box" hardware store. Small, friendly locations where you can always find someone to help you!

This is the second time we've tried to use Dixieline. The first was when we remodeled our bathrooms. The people who served us were rude and condescending. We eventually spent $10k elsewhere. We read on Angie's List that they were highly rated for sliding glass doors. The saleswomen at the Convoy store was very helpful and professional. However, when we tried to schedule an appointment, we were told that we had to be available for a four hour period and when my wife was not available during those times, the caller was very rude and told her that we were wasting his time. We are once again taking our business elsewhere!

VERY HELPFUL STAFF. LARGE SHOWROOM AND KEPT UP TO DATE ON PROGRESS OF WINDOWS. LOCATED IN A CLOSE PROXIMITY OF 2 CITIES BY MY HOUSE.

WE DEFINITELY HAD A BAD EXPERIENCE. THE WINDOW ORDER WAS NOT PLACED FOR 30 DAYS AFTER I APPROVED IT. THE WINDOWS TOOK 3 MONTHS TO ARRIVE AND SEVERAL WERE THE WRONG COLOR, WRONG GLASS, AND WRONG CONFIGURATION. THIS WAS A VERY COSTLY MISTAKE!!!!!