DECORE-ATIVE SPECIALTIES

We were very excited to finally renovate our kitchen and decided to use Decore-ative Specialties at the recommendation of our contractor. From day one, we had issues with a warped cabinet door and worked through our contractor to have it replaced multiple times. The same issue continues... Then, a couple months post installation, the Thermofoil cabinets above our stove began to peel. Now the peeling is happening on both sides of our stove top. Keep in mind, counter top to bottom of cabinets is a standard 18". We have friends that have had a similar product from a different company for over 18 years and they have never experienced something like this. To top it off, the lack of customer service and communication is baffling. I have reached out to the company multiple times only the receive one condescending email back where they said they have never experienced something like this before. Well now they have and I'd like to know what they plan to do about it. I'd expect a great company to stand by their product and do whatever it takes to make sure they walk the walk. To make sure they treat their customers like they are valued. After thousands of dollars, we sit here today with no clue what or if this company even cares about our situation. I am OK to give a company a great review even if their product had a defect or challenge. However, when a company makes no attempt to fix their mistakes or back the product they are selling, I just don't think they should be in business. The customer experience with Decore-ative Specialties has been a nightmare and I would highly advice that nobody uses this company.