Cleator Landscape Design

My experience with Cleator Landscape Design, Jeff Cleator in particular, was a complete & unprofessional joke. I highly recommend looking elsewhere for needs related to your project. My wife and I contacted Jeff Cleator to create a detailed plan & bill of materials for a small (500 sq. foot) section of our yard. I had already done a drawing, and we asked him to add dimensions as well as provide specific quantities for flagstone, decomposed granite, bricks for our planters and to add an irrigation plan. He agreed to all this and assured us that we would be able to hand his plans to a contractor to do the work with no questions asked. Oddly, he did not want to sign anything re: the agreement. Despite agreeing to take half of our money up front and half upon delivery, when I hung up the phone he told my wife (who he was meeting with at our house) that he was not able to meet any afternoon and convinced her to pay the full amount up front. Odd. Only 3 hours later he emailed our "plans", which cost several hundred dollars. They lacked dimensions of any kind, any attempt at a bill of materials, and were really just a watercoloring of my drawing. Obviously they were useless to us. When we contacted Jeff he told us that we were confused (like many of his first time customers) and that we should have looked at his website, which he certainly never referred us to. He sent us a couple quantities, for only some of the things we agreed on, which turned out to be way off when I did the work myself. Unfortunately, Jeff's only position was the the "misunderstanding" was on the homeowner, which he seems to deal with regularly, and he has no sense of ownership over his poor business practices or working to please a customer. Bottom line: I had to pay for his worthless work, and even worse, he was completely unwilling to compromise or try to fix the situation. Look elsewhere, as Jeff Cleator's approach to his relationships with his customers is a joke.