Charco Design & Build Inc

Armando and his team were outstanding from start to finish. He has a great eye for design and helped us improve our project with a series of great suggestions. The crews were conscientious, courteous, and punctual. The project went smoothly from start to finish. Even though I expanded the scope of work several times they still managed to come in on budget within a couple weeks of their original four month schedule. The most important element of our experience was that we developed an enduring trust with Armando and Kip, our project manager. I have worked in the construction industry and I have talked to dozens of friends and family members with nightmare contractor stories. None of that applied with Charco and we would use them again in a heartbeat.

We called repeatedly to set an appt for a home remodel. Told that someone would call us back. Never received 1 call.

Very professional company. They worked to satisfy our wishes promptly. The subcontractors were all very good. The project manager kept everything going on a timely basis and soon seemed like a member of the family. Their interior decorator was awesome and patient.

Removed nine cabinets built and installed ten new cabinets then reinstalled three of the ones that were removed. Installed new floor and counter tops. The project was to take no more than forty five days and they completed on time and the cost was as agreed. It's so nice I would include a picture if I could.

It's complete and it works what can you say about a driveway?

Called to get an estimate on having a current patio torn down and a new one built. I briefly spoke with Armando and set up an appt. He showed up on time which is the only good thing I can say about the whole experience. He spent about 10 minutes and felt like he couldn't leave fast enough. He provided this nice brochure that showed some extension remodeling work they've done but I only wanted a small patio built so I felt he wasn't really interested in doing the work. I asked him for a tentative estimate and he quoted some outrageous amount. I felt he did that just to see if I would go for the price. Felt he was trying to take advantage of me because I am a women. He indicated he would get back with me to give me a detailed quote but never called. Extremely disappointed in the lack of professionalism. My best suggestion is that the person who is coming out to give the free estimate get more detailed information about the job ahead of time so it doesn't waste the time of the estimator and especially doesn't waste the time of the homeowner.

They sent an interior designer instead of an exterior designer or someone who could give us some concrete feedback about what we were planning to do. They did call to say that they would bring in another team of designers, but we did not go with them because they did not send us someone like that to begin with. The person who came was very nice, but she had more experience in interior design than exterior design. I was not totally displeased with them. I just felt that their quote was not right for us. She was here on time. I will not be contacting them in the future.

They are absolutely fantastic. They have a superintendent that is charge of the whole project and take care of all the subcontractors. They were always easy to get a hold of. They were timely and professional. They did good work. They are fantastic in every area. They are reasonable priced. They have good ideas. They have a specialist in each area, like tiling and flooring. Each person specializes in their own area. They did good clean up and they were on time. They were careful not ot intrude, especially since we were still living there. Anything I needed I could turn to the superintendent for help.

We are very pleased with the results. Charco did an excellent job. We wanted the addition to look as if it had always been a part of the house - not added on and it does. Roger Barnett, the construction supervisor, was very knowledgeable and kept us informed throughout the 3 month project. The project stayed on time. The workmanship was excellent. There were no surprise additional costs. Charco responded quickly to any questions or requests we had and produced results that satisfied us. We wanted Charco to be the quality control, not us and they were. The price was high, but it is our experience that the lowest price is sometimes false economy. We had to contract for the appliances and their delivery and installation ourselves, as well as, the external paint. That introduced a potential for miscommunication and delays that we did not like, but careful management by us and Roger's responsiveness precluded difficulties. We would not hesitate to recommend Charco to anyone remodeling their property.

We choose Charco based upon their reputation which they lived up to 100%. The project exceeded our expectations and was completed on time and within budget.

THE WORK WAS DONE OK AND IN A GOOD MANNER.

THE PRESIDENT OF CHARCO DID NOT COME THROUGH AS PROMISED. HE TRIES TO SUE FOR PLANS. WE REPORTED HIM TO THE DISTRICT ATTORNEY FOR FINANCIAL FRAUD, CALIFORNIA CONTRACTOR'S BOARD. HE WAS GOING TO SUE US AND PULLED OUT. COMPLETED WITH US NOT OWING HIM A CENT.

CHARCO ACTED AS THE GENERAL CONTRACTOR FOR MY ADDITION, MANAGING THE SUBCONTRACTORS AND PROVIDING THE MATERIALS FOR THE JOB. THEY WERE VERY FLEXIBLE AS TO WHAT I WANTED IN MY DESIGN AND WORKED TO ENSURE I WAS HAPPY WITH THE RESULTS. THE WERE RESPONSIVE TO MY REQUESTS AND KEPT ME UP TO DATE AS TO THE PROGRESS. THEY LIVED UP TO THEIR COMMITMENTS EVEN THOUGH THEIR SALES REP UNDER PRICED THE PROJECT A SIGNIFICANT AMOUNT (NO LONGER WITH THEM). THEY STILL COMPLETED THE JOB AS PLANNED. THEY KEPT TO THE SCHEDULE AS AGREED AND FOLLOWED THROUGH WHEN THEY SAID THEY WOULD BE THERE. WE LOVE OUR NEW HOME.