Castle Improvements Garage Doors & Gates

Installation was seamless. We did have an issue with some of the glass panels embedded in the door being scratched. Castle ordered replacement panels and replaced them in sort order.

Service is always good and that is why I continue to use them. They are efficient and work great.

Overall, it went very well, though it took a couple of visits (due to some initial misunderstanding by the front office for Castle).

Worker was punctual, professional, informative and efficient.

See above.

The young man was polite and very knowledgeable and did a good job.

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They did okay. I had to call them to come back because the guy didn’t adjust it properly.

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I would rate ours as a very difficult installation and they did an exceptional job. Were also able to save us money by keeping our door openers, They came on time and finished on time.

The guy was really nice. They installed the garage door in a reasonable amount of time. They finished in the same day. We did find a scratch and they came back out and fixed it. We did not have any problems. They were very accomodating and set our appointment on the weekend.

The job they did was very good and they really know a lot about how to do the repairs. I felt they were very honest because I honestly thought I would have had to pay out more then what they charged me.

THE DOOR WAS INSTALLED IN A PROFESSIONAL MANNER. THE INSTALLER WAS VERY KNOWLEDGABLE, COURTEOUS, AND HARD WORKING. HE WENT OUT OF HIS WAY TO ANSWER ALL THE QUESTIONS I THREW AT HIM. THE ORIGINAL DOOR THEY BROUGHT DID NOT MATCH THE REST OF THE CONDO COMPLEX. THE INSTALLER RECOGNIZED THIS BEFORE HE OPENED THE BOX AND RAN BACK TO THE SHOP TO GET THE CORRECT DOOR. THIS CAUSED HIM TO HAVE TO WORK LATE ON A FRIDAY, BUT IT WAS THE ONLY TIME I HAD TO GET THE WORK DONE WHILE THE TENNANTS WERE AWAY. THEY ALSO HAD TO RETURN ABOUT A WEEK LATER TO CUT THE VENT. I UNDERSTAND THIS IS COMMON FROM THE OTHER OWNERS WHO HAVE REPLACED THEIR DOOR. THE PRICE WAS HIGHER THAN I EXPECTED. BUT THEY ARE THE ONLY APPROVED INSTALLER FOR THE CONDO COMPLEX AND THUS I DIDN'T REALLY HAVE AN OPTION. WORK WAS COMPLETED IN MAY 06.

AT FIRST WE WERE VERY HAPPY WITH THEIR SERVICE- THE ORDER WAS PLACED AND THEY TOOK OUR DEPOSIT. UNFORTUNATELY, 3 DOORS HAD TO ARRIVE WITH DENTS AND THEY WERE UNACCEPTABLE TO INSTALL. SO, WE HAD TO WAIT SEVERAL WEEKS/MONTHS BEFORE HAVING THE RIGHT DOORS INSTALLED. ONCE INSTALLED, THEY WERE LATE IN ARRIVING, WHICH PUT MY SCHEDULE BEHIND.

THE GARAGE DOOR WAS REPLACED IN A TIMELY MANNER. THE WORKERS WERE COURTEOUS AND KNEW WHAT THEY WERE DOING. THE JOB WAS COMPLETED ON TIME, UNDER BUDGET.

THE INSTALLER WAS VERY COURTEOUS, HARD WORKINGS AND PAID ATTENTION TO DETAILS. THE DOOR WAS INSTALLED IN A PROFESSIONAL MANNER WITH NO DEFECTS. ONE OPTION WAS NOT IN THE KIT SO THE OFFICE MANAGER DROVE IT OVER TO MY HOUSE AND HAD IT THERE BEFORE THE INSTALLER WAS DONE.