Cali Bamboo

Cali Bamboo delivered one of the worst customer service experiences of my life…and to top it off, they are keeping my money with no response. I had placed an order with Cali Bamboo in February of 2022. The main part of the order never shipped. Two months later, in April 2022, after one month of me chasing them on the phone and emailing them to find out what’s going on, they finally notified me that the material had been damaged in the warehouse. Not only is my project further delayed, now I am left absolutely stuck. I was notified via email that a Cali Bamboo customer service team member would be contacting me within 24 hours. No one contacted me from Cali Bamboo—even after waiting for one week. I then called the customer service line and was told by a specific agent that someone else is handling my case…and so I was transferred to that someone else...then that someone else told me that they are not responsible for my case. That’s right…not responsible. I got transferred many times within the Cali Bamboo “system” and eventually got to a prerecorded message advising me to leave a voicemail. I left a message…of course, I never received a call back. Thanks, Cali Bamboo. So then, I emailed the Cali Bamboo sales rep and received no response—I am starting to think it’s the company culture. After chasing after him with many emails and phone calls, I was able to talk with him on the phone. This is now May of 2022 (the Cali Bamboo horror began back in February). I asked the sales rep to please find out what the damage is and whether I can salvage and use some of the material (since that specific color of material is suddenly no longer produced). He assured me that he would contact the warehouse and have them send me photos to review…you guessed it—he never did. I had to again, call and email this Cali Bamboo sales rep multiple times in order to get an answer. At this time my job has been delayed three whole months. To top off the experience with this unprofessional and unreliable company, Cali Bamboo has now messed with my mind and my time as an added value for doing business with them. At this point, I had Cali Bamboo send me a different material with the same color to improvise and somehow get the job done (since all the aforementioned had occurred with the original order). At the end, Cali Bamboo only partially refunded me for my original order and decided to hold onto the shipping cost amount for a large item that I never received from them. I contacted the well-known shipping company and was provided a quote for what Cali Bamboo had sent me—it is only half the amount that Cali Bamboo is claiming. Yes, half. To say that I am extremely frustrated with Cali Bamboo is an extreme understatement. No one should ever have this experience and it’s so sad that companies like Cali Bamboo can get away with it without any consequences. What I had to go through over the last nearly four months is completely unacceptable. The “team” at Cali Bamboo has no remorse for what they have put me through, and to top it off, I have not received an adequate reimbursement for their gross mismanagement of the order. If you are seeking drama, money loss, and headaches, I strongly recommend doing business with Cali Bamboo.

Our previous wood deck was very hot and a lot of maintenance. The new Bamdeck material from CaliBamboo is a great replacement. It retains much less heat (maybe 30%) compared to our old deck and we can actually enjoy it in the afternoon without the sweltering heat! The deck looks great and all our neighbors keep asking where we found the materials from. We would recommend the material again and again!

They were very nice and sent me samples. They sent me out a heavy sample that is 4' long and 18" wide. You can lay it on the floor and it gives you an idea of what the planks look like. They gave me two actual samples of the products so that you could see the difference between the colors. He didn't charge me to do this. He let me know when they are having a sale on it. I am hoping to purchase it at that time. Their warranty on their luxury vinyl product is 50 years. Anything over 350' is free shipping. 

Matt seemed to be very knowledgeable. He was very polite. He was very helpful. I was expecting to pay for the samples, but he let me try it out for no charge. I was very surprised about that. He was not trying to rush me. He took his time with me explaining things. He answered all of my questions. If I can come up with a color that works, I am going to call Matt.

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The installer did a great job, followed all directions for installation, and were a pleasure to work with.  They even put down an upgraded top-of-the-line moisture barrier.  I will not mention them, as I think this is not do to the installation, but the product itself.
The flooring itself is as durable as they promised.  Two big dogs running around and only minor surface scratches that can only be seen if the light and shadows hit them just right.  Here is the big problem:
After about 6 months, our new bamboo floor started cupping in half of our house.  Half of our house sits on a concrete slab, and the other half sits on a wood slab.  The half that sits on the concrete slab is noticeably cupping, where as the wood side sits nice and flush.  Now there are big ridges where each piece butts up against another.  Needless to say, this was a dry year (draught and all).  I can't wait to see what happens when we actually have a wet year?  I am pretty sure that this is not acceptable for any homeowner to spend this amount of money, and have floors that look this bad, in under a year.  
Our installer just came out and inspected the floors.  He said that they stopped carrying the product due to numerous problems that they have encountered.  They followed all the installation directions, and are experienced in the flooring industry. 
I have now read many of the complaints regarding Cali-Bamboo and am hoping that they can resolve our problem better than they have with others in the past.    
We are currently waiting for Cali-Bamboo to respond to our complaint.  Will update with results and change our ratings corresponding to the resolution that they offer us.  
Gary Murphy
Oceanside, CA

We ultimately chose the mocha fossilized eucalyptus click flooring for our
10? x 11? room plus a very large closet. My friend and I (two, inexperienced 31yo
females) laid the flooring in about 7-8 hours when my husband was out of town. This
amount of time included using a jigsaw for the length-cuts (this took a while;
we used a miter for the short cuts). The battery for the jigsaw was
consistently dying. We eventually gave up on the battery
and made a trip to Home Depot, charged the new batteries, and had a lunch
break. Without all those obstacles, it would have been a much faster process
(especially if you have a table saw or circular saw). This entire project was
easy ? so easy.
They are more than we could even imagine ? we do not have any scratches on
them after 8 months. We have been careful, but have had accidents! For example,
I recently decided to add quarter-round to our simple baseboards. The existing
baseboards? backs were covered in glue and I had to hammer very hard. There
were several times the hammer slipped onto the floor with force! We have
absolutely no dents. I would not suggest taking a hammer to the floor, but
every accident has been without consequence.
I have also dripped paint on our brand new floors. Wet, it wiped right up.
Later, I found a few drops that I was able to scratch up with my fingernail. None
of this paint got in the cracks ? so for that I was lucky; I feel that would be
more tricky. None of my statements are suggesting that you should not remain
cautious with your floors, just confirming how well they stand up to the life
in our household.
If it even needs mentioning, I would and do recommend Cali-Bamboo to all my
friends and family. The ease of the website, the customer-service, and the product
are undeniably a superior package for this kind of project.

When dealing with this company, I have had to have my floor replaced twice. They were not honest with me about the quality and the environmental conditions needed to sustain this floor, successfully. This floor never really got walked on, and it was cracking within 4 months. I can only imagine how it would have lasted with a busy family with people going in and out of the house.