Brinks Investigation-Restoration Services Inc
About us
............Brinks is a San Diego Favorite with picky customers for 30 + years.. in business, since 1979..... Family owned and operated with over 41 years of experience. All Plumbing and Leak Detection performed "In-House" with 10 seasoned employees having a minimum of 20 years experience and over 25 employees; we are not the largest, simply striving to be the best for you! ... North County.. 760-740-0043...... Metro San Diego 858-279-5032....... Central San Diego ..619-283-9647............ Bill Brinks' Personal Cell Phone Number - (619) 954-1281 if you have a problem the office can not solve. l........................................................................................................................................................................................................... Contractors License # 821826................................................ Licensed as C-36 Plumbing Contractor............................................................... "B" General Contractor......................................................"A" Engineering Contractor............................................................... We're not your regular plumber..we are also....Certified Plumbing Inspector's License # 5029906.
Business highlights
Emergency services offered
46 years of experience
Services we offer
BLOWERS & DEHUMDIFIERS, CABINETS, DEFLOODING, DRAINS, DRYWALL, EMERGENCY SERVICES, EPOXY PIPE LINING, EXPERT STRUCTURAL REPAIRS, FLOORING, HOT & COLD WATER, LEAK DETECTION, MOLD REMEDIATION, PAINT, PLUMBING, REPIPING, SEWERS, SUBSIDENCE, UNKNOWN MOISTURE INTRUSTION., WATER DAMAGE, WATER EXTRACTION, YARDS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5127 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 12% | ||
| 9% | ||
| 3% | ||
| 4% |
Showing 1-25 of 127 reviews
Joe K.
Jul 2015
Good job
Janice D.
Apr 2015
Provider recommended a bunch of processes due to the age of my house, not due to any particular observation. I asked for a quote and never got one.
Response from Brinks Investigation-Restoration Services Inc
"Hello [member name removed], way back in 2011?, Wow- Sorry to hear your water heater didn't need flushing and you bought the deal to flush your water heater. My office manager says she emailed your quote, if you would like it sent again, simply let us know how you would like it, ie. phone, fax? Is there something i can do to take care of you?"
Alicia C.
Mar 2015
I called after we realized we had a warm leak coming from the manifold(dont ask how I know what this word is). They quickly found the leak, but after further review, we realized there was an additional leak undetected. I called Brinks and they came out right away and found the second leak. The technician, Phillip, was so kind and made sure we had no extra leaks on the property. Phillip was open to conversation on how we could fix the problem, giving us many options. Although, we have a plumber, it was nice to be educated about the process. We would definitely recommend Brinks, especially Phillip as he was extremely professional. I work in the area as a personal assistant and am constantly asked who is the best plumber, leak detector, pool guy, etc... I will certainly pass on Brink Group for all our leak detections. If you get Peggy, the dispatcher, on the phone, she is equally professional. Thanks Brinks for your help!! We can now rest and fix this darn leak!!!
Response from Brinks Investigation-Restoration Services Inc
"Hello [Member Name Removed], Your review reads very well and it seems like we did a good job for you, however, you gave us bad grades, therefore, it is puzzling. Is there anything i can do to help you further ?"
Isabel B.
Feb 2015
Everything went well.
Response from Brinks Investigation-Restoration Services Inc
"Hi, We spent about 2.5 hours thoroughly checking your system and it only cost $49.00, pretty good deal, additionally, we did not try to upgrade you with unnecessary repairs. What could we have done to earn an "A"?"
Maureen K.
Feb 2015
unknown
Response from Brinks Investigation-Restoration Services Inc
"Thank you [MEMBER], Glad to be of service and glad you didn't need any repairs, thanks again for the "A" grade, we try hard."
Monique B.
Feb 2015
It went okay. The company sent 1 plumber who was at the home for a couple of hours.
Response from Brinks Investigation-Restoration Services Inc
"Wow, Thank you for remembering us from 3 years ago! We did spend about 2 1/2 hours thoroughly checking your house plumbing and thankfully everything was good. Thank you and take care-Bill Brink"
Janet E.
Jun 2014
I really don't remember.
Response from Brinks Investigation-Restoration Services Inc
"Thank you [member name removed], We appreciated the opportunity to work for you, hope all is well and glad you didn't need any repairs."
Angie V.
May 2014
It worked out really well. It was a big deal purchase. The cost was just the Angie’s List deal.
Bernice P.
May 2014
unknown
Cheryl S.
Apr 2014
They were fine. I got them in for a check and they fixed everything within two hours. They were very informative and did a great job. It was a bang-up bargain but I told them I would use him again. It did not cost more than the big deal amount. They were definitely on time. They were open to providing more information and they actually explained things well. The price was very reasonable. I asked for his prices for future service and they were right in line. It wasn’t a complicated thing but they did have to go get a part and make it work for me and they did great.
Stephanie R.
Apr 2014
They came out and looked at the stuff we needed done, but weren't able to really do anything because they told us they would have to charge us if they touched anything. They did flush out the water heater. I would have expected more out of this deal. I overheard their conversation about how I didn't need to have the water heater flushed since it was newer. I would have expected them to let me know that, and would have been fine if they told me they were going to do it anyway since I paid for it.
Response from Brinks Investigation-Restoration Services Inc
"Hello, We did spend about 2 hours performing the inspection and did offer to flush out the water heater (how could we have know its age unless we inspected it) You declined this offer. Sorry we disappointed you, however, we honored the Big Deal."
W S.
Apr 2014
Very helpful, explained everything and fixed what he could, toilet still working well in April and he instructed me on what to do if the calcium deposits build up again
Response from Brinks Investigation-Restoration Services Inc
"Glad we were able to help with some free advice, thank you!"
Phillip C.
Apr 2014
unknown
David S.
Mar 2014
A year later, the drain is still clean. We haven’t had any problems since. There were no additional fees with the Big Deal. I would highly recommend this company.
Response from Brinks Investigation-Restoration Services Inc
"Thank you for the recommendation as we really appreciate it. BTY- we spent extra time on the drain so it would last, not your normal hit it and run drain cleaning, again, thank you!"
Denise M.
Feb 2014
The actual problem was with the solar heater which we removed and now all is fine.
Paul S.
Jan 2014
..
Ostolia D.
Jan 2014
My experience went very well. The staff was very professional and friendly while visiting. I was pleased with the outcome of the service and would recommend this company to others.
Cathy C.
Jan 2014
I purchased a $99 for 2 hours plumbing coupon. The plumber arrived early, which is fine, completed work in a timely manner. No problems since.
Mark R.
Nov 2013
had trouble with a floor drain with what looked like it was backed up, explained that the drain was working but the angle was not sufficient to fully remove all the water in the floor drain
J M.
Sep 2013
First of all, my coupon expired & I was afraid they wouldn't let me use it, but I'm so grateful they did! It's been a while since the service & have forgotten all their names, but their service remains outstanding in my memory! The technician arrived on time & was friendly to my dog so it all started well & just got better from there. He explained every step of what he was going to do & why as I do hang around & watch & ask questions. He did not mind at all, as some obviously do & unclogged the toilet we'd been having so much trouble with. He recommended the preferred type of non-clogging toilet to get amongst plumbers & what kind of auger to get. We went out & bought the auger & it worked so well it's already paid for itself in the first (& only) use! Also, since we had one toilet already removed & he was there less than 20 mins, he gave me a complimentary video inspection of my sewer line! He was friendly, courteous, clean & definitely sensitive & responsive to my many questions..& I ask alot of them..especially since we'd been having sooo many plumbing probs! We haven't had any since & I have TOTAL peace of mind knowing what my pipes look like! I would definitely use them again & highly recommend their services!
Joy S.
Sep 2013
unknown
PATRICIA K.
Sep 2013
WOW. Have you ever tried to contact a plumber on a sunday? About 10am we discovered water in our closet. A leak in the ceiling. It was a mess, clothes alll wet, Floor all wet. We tried to turn water off but couldn't. Went to computer and got list of Angies Llist plumbers. Then called son to come help turn off water Meanwhile we called company with the biggest ad. Told them. Of our emergency. We needed help fast . waited 45 minutes and Called back.Told them if They didn't call. back in 5 minutes we would call someone elsse. we then called Brinks and spoke to a nice helpful person called Peggy. She assured us that a wonderful plumber named Jose would be over as soon as he finished job he was on. He did ome and fixed our leak.
Response from Brinks Investigation-Restoration Services Inc
"Thank you for the review and compliments! Peggy and Jose are reasons Brinks is a favorite! Bill Brink, call me anytime @ 619-954-1281 if i can be of further help, again, Thank you!"
Frank S.
Sep 2013
They arrived on time for the appointment. They did everything as stated within the deal and did a great job. There were no issues.
Response from Brinks Investigation-Restoration Services Inc
"Thank you for the review, however, what more could we have done to earn an "A"?"
Eileen B.
Sep 2013
Brinks replaced our old 20 gal water heater with a Bradford 40 gal, energy saver. Water heater works great. Installation went well. Same day service. They hauled away my old one. Did I say the water heater works great? We love it!
I have used Brinks for a long time - about 10 years now. They have installed a new garbage disposal for me, flushed pipes, re-routed gas lines for my gas clothes dryer, and fixed backed up toilets. Through all they have been professional, on time (of if they are delayed -like plumbers sometimes are, lol - they always call), and they always do high quality work. I do not hesitate to call them for any plumbing problem because I know they can do the job and do it well.
I cannot report on their electrical or flooring business for I have not used them. I already had an electrician I am very happy with.
I down-graded them on price because I feel they are definitely on the high end of things - but then you get what you pay for. If you want plumbers who know their business and do great work - these are your guys.
I have used Brinks for a long time - about 10 years now. They have installed a new garbage disposal for me, flushed pipes, re-routed gas lines for my gas clothes dryer, and fixed backed up toilets. Through all they have been professional, on time (of if they are delayed -like plumbers sometimes are, lol - they always call), and they always do high quality work. I do not hesitate to call them for any plumbing problem because I know they can do the job and do it well.
I cannot report on their electrical or flooring business for I have not used them. I already had an electrician I am very happy with.
I down-graded them on price because I feel they are definitely on the high end of things - but then you get what you pay for. If you want plumbers who know their business and do great work - these are your guys.
Justine L.
Sep 2013
Overall it was pretty good. It was just a basic check-up and he did his job. The price was pretty good.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Brinks Investigation-Restoration Services Inc is currently rated 4.5 overall out of 5.
Brinks Investigation-Restoration Services Inc accepts the following forms of payment: CreditCard
No, Brinks Investigation-Restoration Services Inc does not offer free project estimates.
No, Brinks Investigation-Restoration Services Inc does not offer eco-friendly accreditations.
No, Brinks Investigation-Restoration Services Inc does not offer a senior discount.
Yes, Brinks Investigation-Restoration Services Inc offers emergency services.
No, Brinks Investigation-Restoration Services Inc does not offer warranties.