Brinks Investigation-Restoration Services Inc
About us
............Brinks is a San Diego Favorite with picky customers for 30 + years.. in business, since 1979..... Family owned and operated with over 41 years of experience. All Plumbing and Leak Detection performed "In-House" with 10 seasoned employees having a minimum of 20 years experience and over 25 employees; we are not the largest, simply striving to be the best for you! ... North County.. 760-740-0043...... Metro San Diego 858-279-5032....... Central San Diego ..619-283-9647............ Bill Brinks' Personal Cell Phone Number - (619) 954-1281 if you have a problem the office can not solve. l........................................................................................................................................................................................................... Contractors License # 821826................................................ Licensed as C-36 Plumbing Contractor............................................................... "B" General Contractor......................................................"A" Engineering Contractor............................................................... We're not your regular plumber..we are also....Certified Plumbing Inspector's License # 5029906.
Business highlights
Emergency services offered
46 years of experience
Services we offer
BLOWERS & DEHUMDIFIERS, CABINETS, DEFLOODING, DRAINS, DRYWALL, EMERGENCY SERVICES, EPOXY PIPE LINING, EXPERT STRUCTURAL REPAIRS, FLOORING, HOT & COLD WATER, LEAK DETECTION, MOLD REMEDIATION, PAINT, PLUMBING, REPIPING, SEWERS, SUBSIDENCE, UNKNOWN MOISTURE INTRUSTION., WATER DAMAGE, WATER EXTRACTION, YARDS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.555 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 4% | ||
| 5% | ||
| 4% |
Showing 1-25 of 55 reviews
Joe K.
Jul 2015
Good job
Janice D.
Apr 2015
Provider recommended a bunch of processes due to the age of my house, not due to any particular observation. I asked for a quote and never got one.
Response from Brinks Investigation-Restoration Services Inc
"Hello [member name removed], way back in 2011?, Wow- Sorry to hear your water heater didn't need flushing and you bought the deal to flush your water heater. My office manager says she emailed your quote, if you would like it sent again, simply let us know how you would like it, ie. phone, fax? Is there something i can do to take care of you?"
Alicia C.
Mar 2015
I called after we realized we had a warm leak coming from the manifold(dont ask how I know what this word is). They quickly found the leak, but after further review, we realized there was an additional leak undetected. I called Brinks and they came out right away and found the second leak. The technician, Phillip, was so kind and made sure we had no extra leaks on the property. Phillip was open to conversation on how we could fix the problem, giving us many options. Although, we have a plumber, it was nice to be educated about the process. We would definitely recommend Brinks, especially Phillip as he was extremely professional. I work in the area as a personal assistant and am constantly asked who is the best plumber, leak detector, pool guy, etc... I will certainly pass on Brink Group for all our leak detections. If you get Peggy, the dispatcher, on the phone, she is equally professional. Thanks Brinks for your help!! We can now rest and fix this darn leak!!!
Response from Brinks Investigation-Restoration Services Inc
"Hello [Member Name Removed], Your review reads very well and it seems like we did a good job for you, however, you gave us bad grades, therefore, it is puzzling. Is there anything i can do to help you further ?"
Isabel B.
Feb 2015
Everything went well.
Response from Brinks Investigation-Restoration Services Inc
"Hi, We spent about 2.5 hours thoroughly checking your system and it only cost $49.00, pretty good deal, additionally, we did not try to upgrade you with unnecessary repairs. What could we have done to earn an "A"?"
Maureen K.
Feb 2015
unknown
Response from Brinks Investigation-Restoration Services Inc
"Thank you [MEMBER], Glad to be of service and glad you didn't need any repairs, thanks again for the "A" grade, we try hard."
Monique B.
Feb 2015
It went okay. The company sent 1 plumber who was at the home for a couple of hours.
Response from Brinks Investigation-Restoration Services Inc
"Wow, Thank you for remembering us from 3 years ago! We did spend about 2 1/2 hours thoroughly checking your house plumbing and thankfully everything was good. Thank you and take care-Bill Brink"
Janet E.
Jun 2014
I really don't remember.
Response from Brinks Investigation-Restoration Services Inc
"Thank you [member name removed], We appreciated the opportunity to work for you, hope all is well and glad you didn't need any repairs."
Bernice P.
May 2014
unknown
Stephanie R.
Apr 2014
They came out and looked at the stuff we needed done, but weren't able to really do anything because they told us they would have to charge us if they touched anything. They did flush out the water heater. I would have expected more out of this deal. I overheard their conversation about how I didn't need to have the water heater flushed since it was newer. I would have expected them to let me know that, and would have been fine if they told me they were going to do it anyway since I paid for it.
Response from Brinks Investigation-Restoration Services Inc
"Hello, We did spend about 2 hours performing the inspection and did offer to flush out the water heater (how could we have know its age unless we inspected it) You declined this offer. Sorry we disappointed you, however, we honored the Big Deal."
Cathy C.
Jan 2014
I purchased a $99 for 2 hours plumbing coupon. The plumber arrived early, which is fine, completed work in a timely manner. No problems since.
Mark R.
Nov 2013
had trouble with a floor drain with what looked like it was backed up, explained that the drain was working but the angle was not sufficient to fully remove all the water in the floor drain
J M.
Sep 2013
First of all, my coupon expired & I was afraid they wouldn't let me use it, but I'm so grateful they did! It's been a while since the service & have forgotten all their names, but their service remains outstanding in my memory! The technician arrived on time & was friendly to my dog so it all started well & just got better from there. He explained every step of what he was going to do & why as I do hang around & watch & ask questions. He did not mind at all, as some obviously do & unclogged the toilet we'd been having so much trouble with. He recommended the preferred type of non-clogging toilet to get amongst plumbers & what kind of auger to get. We went out & bought the auger & it worked so well it's already paid for itself in the first (& only) use! Also, since we had one toilet already removed & he was there less than 20 mins, he gave me a complimentary video inspection of my sewer line! He was friendly, courteous, clean & definitely sensitive & responsive to my many questions..& I ask alot of them..especially since we'd been having sooo many plumbing probs! We haven't had any since & I have TOTAL peace of mind knowing what my pipes look like! I would definitely use them again & highly recommend their services!
Justine L.
Sep 2013
Overall it was pretty good. It was just a basic check-up and he did his job. The price was pretty good.
KEN R.
Sep 2013
I was a little confused when I signed up for the service. I thought it covered drainage in the yard where I have a root issue. The work was done when I wasn't at home (my wife was) so I couldn't stop the inspection. Ultimately, we didn't have a problem with our sewer, which I already knew. The contractor however was courteous and professional.
ALLAN E.
Sep 2013
Great.
Lee C.
Aug 2013
The work provided to me by Brinks Investigation-Restoration Services Inc. worked out quite well. I was pleased with the feedback. Overall, I was happy with it.
Stephanie B.
Jul 2013
The service was good. They were very informative. It seems to be a good company, and the worker that came out was very honest with us.
Hadley D.
Jul 2013
unknown
Howard A.
May 2013
unknown
Isaac J.
May 2013
The technician arrived on time to do the inspection. After his inspection he advised me of some recommendations. I then ask him if he could install a new faucet for me. Do to the fact that I had just had a knee replacement the month prior, there was no way I would be able to get under the sink area. He agreed to do the job for me and he also did a little bit more by securing the sink to the wall, which he didn't have to do. I was truly impress with his service and the quality of work that was perform...
Thanks a lot Jim I really appreciated what you did for me...
Thanks a lot Jim I really appreciated what you did for me...
Patrick M.
May 2013
too long ago to remember but did what was supposed to on Big Deal and easy to schedule and work with.
Jamie D.
May 2013
Great.
Sue S.
May 2013
It was an Angie's List Big Deal that we purchased. We would not recommend them and we would not use them again. The water was not going down in one sink and he said he would have to take it all apart and he gave me a horrendous number. I was able to fix it myself for about $5. He also said that something needed to be replaced when he drained the water heater and it did not. He was pushing selling me additional things. That would not be a problem if what he said made sense and they were truly needed. I was quoted a price of $200 and he quoted me a price between $5-600. I did have the work done and it actually cost less than $200.
Patrick T.
Apr 2013
went well
Kay W.
Apr 2013
When the technician came out, he parked in front of the house for an hour and a half reorganizing his materials in the truck. I went out and asked him if he was ready to do the job, and he said that he was. They did end up clearing out the pipe so that the water flows. I have done the work before myself and I used a wider reamer. The one he used was smaller, and then was not able to fit the camera in the opening in order to get the video that we asked for. Then they gave me a bid on replacing the pipe, but I hadn’t seen the video so I wasn’t sure that that was necessary. Later in the mail I received another bid that didn’t match the price I was given. He was very neat and cleaned up well, and the drain is open and the expense was low, so I was not upset about the work. However, I feel that I should have gotten the video that I was promised, and the communication problems we had would probably prevent me from calling them again.
Licensing
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FAQ
Brinks Investigation-Restoration Services Inc is currently rated 4.5 overall out of 5.
Brinks Investigation-Restoration Services Inc accepts the following forms of payment: CreditCard
No, Brinks Investigation-Restoration Services Inc does not offer free project estimates.
No, Brinks Investigation-Restoration Services Inc does not offer eco-friendly accreditations.
No, Brinks Investigation-Restoration Services Inc does not offer a senior discount.
Yes, Brinks Investigation-Restoration Services Inc offers emergency services.
No, Brinks Investigation-Restoration Services Inc does not offer warranties.