Brinks Investigation-Restoration Services Inc

4.3(
144
)

About us

............Brinks is a San Diego Favorite with picky customers for 30 + years.. in business, since 1979..... Family owned and operated with over 41 years of experience. All Plumbing and Leak Detection performed "In-House" with 10 seasoned employees having a minimum of 20 years experience and over 25 employees; we are not the largest, simply striving to be the best for you! ... North County.. 760-740-0043...... Metro San Diego 858-279-5032....... Central San Diego ..619-283-9647............ Bill Brinks' Personal Cell Phone Number - (619) 954-1281 if you have a problem the office can not solve. l........................................................................................................................................................................................................... Contractors License # 821826................................................ Licensed as C-36 Plumbing Contractor............................................................... "B" General Contractor......................................................"A" Engineering Contractor............................................................... We're not your regular plumber..we are also....Certified Plumbing Inspector's License # 5029906.

Business highlights

Emergency services offered
46 years of experience

Services we offer

BLOWERS & DEHUMDIFIERS, CABINETS, DEFLOODING, DRAINS, DRYWALL, EMERGENCY SERVICES, EPOXY PIPE LINING, EXPERT STRUCTURAL REPAIRS, FLOORING, HOT & COLD WATER, LEAK DETECTION, MOLD REMEDIATION, PAINT, PLUMBING, REPIPING, SEWERS, SUBSIDENCE, UNKNOWN MOISTURE INTRUSTION., WATER DAMAGE, WATER EXTRACTION, YARDS

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.3144 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
68%
4
11%
3
8%
2
4%
1
8%
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Showing 1-25 of 144 reviews
Thomas L.
Sep 2017
1.0
Your review for Brinks Services is now live! Tom L. Tom L. My wife and I recently sought Brinks Services in an effort to locate and fix a gas leak. Our initial experience was quite good and we were ready to sign up for the repair work. However, that is when things went wrong. The contract that Brinks initially sent to me was illegible as to the fine print of the contract. I then requested a larger version to hopefully allow me to read the fine print and this was provided to me promptly. Unfortunately, that is where I found that the language of the contract called for us to agree to defend and indemnify Brinks &/or it's subcontractors from "any and all damages, personal injury and/or property claims that arise as a result of Brinks...and/or its subcontractors performing any service pursuant to any contract between Brinks ... and myself". This makes the homeowner liable to defend Brinks and it's subcontractors from any and all claims. When I attempted to speak to my representative about my concerns that Brinks would not stand behind its work, he initially indicated that he could not make any change to the contract, but indicated that I could speak to the owner. However, the owner never called and refused to discuss the matter with me. In most cases, this would not be a problem. However, if there was any accident in which Brinks was sued for the work that they performed at your house, then you are risking having to incur legal fees and possibly damages to defend Brinks in that claim or lawsuit. This was too big a a potential liability for me and Brinks made it clear that they were unwilling to discuss their business practice. If you choose to select Brinks to do work for you, I would recommend that you look very carefully at any paperwork submitted to you by Brinks to make sure that it is not only legible, but also does not contain this unlimited indemnity agreement. I cannot imagine any attorney agreeing to allow you to sign such a contract. I also doubt that your property insurance carrier would agree to this language as well. Buyer beware! Add to list Edit
Joe K.
Jul 2015
4.0
Yes, I recommend this pro
$2,500
Good job
Janice D.
Apr 2015
3.0
$49
Provider recommended a bunch of processes due to the age of my house, not due to any particular observation. I asked for a quote and never got one.
Response from Brinks Investigation-Restoration Services Inc

"Hello [member name removed], way back in 2011?, Wow- Sorry to hear your water heater didn't need flushing and you bought the deal to flush your water heater. My office manager says she emailed your quote, if you would like it sent again, simply let us know how you would like it, ie. phone, fax? Is there something i can do to take care of you?"

Alicia C.
Mar 2015
5.0
Yes, I recommend this pro
$250
I called  after we realized we had a warm leak coming from the manifold(dont ask how I know what this word is).  They quickly found the leak, but after further review, we realized there was an additional leak undetected.  I called Brinks and they came out right away and found the second leak.  The technician, Phillip, was so kind and made sure we had no extra leaks on the property. Phillip was open to conversation on how we could fix the problem, giving us many options.  Although, we have a plumber, it was nice to be educated about the process.  We would definitely recommend Brinks, especially Phillip as he was extremely professional. I work in the area as a personal assistant and am constantly asked who is the best plumber, leak detector, pool guy, etc...  I will certainly pass on Brink Group for all our leak detections.  If you get Peggy, the dispatcher, on the phone, she is equally professional.  Thanks Brinks for your help!! We can now rest and fix this darn leak!!!
Response from Brinks Investigation-Restoration Services Inc

"Hello [Member Name Removed], Your review reads very well and it seems like we did a good job for you, however, you gave us bad grades, therefore, it is puzzling. Is there anything i can do to help you further ?"

Isabel B.
Feb 2015
4.0
Yes, I recommend this pro
$49
Everything went well.
Response from Brinks Investigation-Restoration Services Inc

"Hi, We spent about 2.5 hours thoroughly checking your system and it only cost $49.00, pretty good deal, additionally, we did not try to upgrade you with unnecessary repairs. What could we have done to earn an "A"?"

Maureen K.
Feb 2015
5.0
Yes, I recommend this pro
unknown
Response from Brinks Investigation-Restoration Services Inc

"Thank you [MEMBER], Glad to be of service and glad you didn't need any repairs, thanks again for the "A" grade, we try hard."

Monique B.
Feb 2015
5.0
Yes, I recommend this pro
$49
It went okay.  The company sent 1 plumber who was at the home for a couple of hours.
Response from Brinks Investigation-Restoration Services Inc

"Wow, Thank you for remembering us from 3 years ago! We did spend about 2 1/2 hours thoroughly checking your house plumbing and thankfully everything was good. Thank you and take care-Bill Brink"

Janet E.
Jun 2014
5.0
$99
I really don't remember.
Response from Brinks Investigation-Restoration Services Inc

"Thank you [member name removed], We appreciated the opportunity to work for you, hope all is well and glad you didn't need any repairs."

Mark F.
May 2014
1.0
$75
They never did anything...read between the lines
Response from Brinks Investigation-Restoration Services Inc

"Hi [Member's name removed], Sorry that your plumbing was in bad shape, however, we did honor the inspection terms. We just couldn't fix things for free! Let me know if we can somehow help you, again, thank you."

Angie V.
May 2014
5.0
Yes, I recommend this pro
$49
It worked out really well. It was a big deal purchase. The cost was just the Angie’s List deal.
Bernice P.
May 2014
2.0
Yes, I recommend this pro
unknown
Cheryl S.
Apr 2014
5.0
Yes, I recommend this pro
$75
They were fine.  I got them in for a check and they fixed everything within two hours.  They were very informative and did a great job.  It was a bang-up bargain but I told them I would use him again.  It did not cost more than the big deal amount.  They were definitely on time.  They were open to providing more information and they actually explained things well.  The price was very reasonable.  I asked for his prices for future service and they were right in line.  It wasn’t a complicated thing but they did have to go get a part and make it work for me and they did great.
Stephanie R.
Apr 2014
2.0
$49
They came out and looked at the stuff we needed done, but weren't able to really do anything because they told us they would have to charge us if they touched anything. They did flush out the water heater. I would have expected more out of this deal. I overheard their conversation about how I didn't need to have the water heater flushed since it was newer. I would have expected them to let me know that, and would have been fine if they told me they were going to do it anyway since I paid for it.
Response from Brinks Investigation-Restoration Services Inc

"Hello, We did spend about 2 hours performing the inspection and did offer to flush out the water heater (how could we have know its age unless we inspected it) You declined this offer. Sorry we disappointed you, however, we honored the Big Deal."

W S.
Apr 2014
5.0
$100
Very helpful, explained everything and fixed what he could, toilet still working well in April and he instructed me on what to do if the calcium deposits build up again
Response from Brinks Investigation-Restoration Services Inc

"Glad we were able to help with some free advice, thank you!"

Phillip C.
Apr 2014
5.0
Yes, I recommend this pro
$75
unknown
David S.
Mar 2014
5.0
Yes, I recommend this pro
$75
A year later, the drain is still clean. We haven’t had any problems since. There were no additional fees with the Big Deal. I would highly recommend this company.
Response from Brinks Investigation-Restoration Services Inc

"Thank you for the recommendation as we really appreciate it. BTY- we spent extra time on the drain so it would last, not your normal hit it and run drain cleaning, again, thank you!"

Corinne B.
Feb 2014
1.0
We called Brinks because our Homeowner's Association recommended them. They promised to call us in the morning and send someone out to look at our problem although they could not do the work that day. We were okay with that because we can go a few days without hot water and the leak is stopped as long as the hot water is turned off. This morning I waited for their call. Nothing. I waited until 1pm and still nothing. So I called them. I spoke to the receptionist first who connected me with the dispatcher named Peggy. Peggy told me that they did not have anyone to come out until the week after next!! This was not what we were told when we called last night. We were told they would look at it and they couldn't do the work today, but nothing was mentioned about a week and a half backlog of work. So we wasted a whole day waiting for Brinks -- and as far as I can tell, Brinks had no intention of calling us to tell us they would not be showing up today at all. This is unacceptable. My insurance agent arranged for people to come out last night but I cancelled believing that Brinks could do all the aspects of this repair as their website claims. Their website is totally misleading. It looks like it is a large company but it can't be that large. They had one leak detector that recently passed away (or so I am told). How many plumbers? I don't know but a week and a half back log for plumbing is serious. The lack of a leak detector should not have been a problem in my case since I have already hired a leak detector and have a report from him. We told Brinks this. That was not the problem. They don't have any plumbers available. My insurance agent was upset. Her companies were confused that we cancelled last night and now want them to come out. We believed Brinks was going to help us. They did not. Very upsetting.
Response from Brinks Investigation-Restoration Services Inc

"Sorry you are upset, You were not our customer! The HOA was our customer. Peggy did not get HOA approval to send someone out, nor did she promise to send anyone out unless you were going to pay for the service which you declined."

Denise M.
Feb 2014
4.0
Yes, I recommend this pro
$49
The actual problem was with the solar heater which we removed and now all is fine.
Paul S.
Jan 2014
4.0
$85
..
Ostolia D.
Jan 2014
4.0
Yes, I recommend this pro
$49
My experience went very well. The staff was very professional and friendly while visiting. I was pleased with the outcome of the service and would recommend this company to others.
Cathy C.
Jan 2014
5.0
Yes, I recommend this pro
$99
I purchased a $99 for 2 hours plumbing coupon. The plumber arrived early, which is fine, completed work in a timely manner. No problems since.
Mark R.
Nov 2013
5.0
Yes, I recommend this pro
$75
had trouble with a floor drain with what looked like it was backed up, explained that the drain was working but the angle was not sufficient to fully remove all the water in the floor drain
J M.
Sep 2013
5.0
Yes, I recommend this pro
$99
First of all, my coupon expired & I was afraid they wouldn't let me use it, but I'm so grateful they did! It's been a while since the service & have forgotten all their names, but their service remains outstanding in my memory! The technician arrived on time & was friendly to my dog so it all started well & just got better from there. He explained every step of what he was going to do & why as I do hang around & watch & ask questions. He did not mind at all, as some obviously do & unclogged the toilet we'd been having so much trouble with. He recommended the preferred type of non-clogging toilet to get amongst plumbers & what kind of auger to get. We went out & bought the auger & it worked so well it's already paid for itself in the first (& only) use! Also, since we had one toilet already removed & he was there less than 20 mins, he gave me a complimentary video inspection of my sewer line! He was friendly, courteous, clean & definitely sensitive & responsive to my many questions..& I ask alot of them..especially since we'd been having sooo many plumbing probs! We haven't had any since & I have TOTAL peace of mind knowing what my pipes look like! I would definitely use them again & highly recommend their services!
Joy S.
Sep 2013
3.0
Yes, I recommend this pro
unknown
PATRICIA K.
Sep 2013
5.0
Yes, I recommend this pro
$470
WOW. Have you ever tried to contact a plumber on a sunday? About 10am we discovered water in our closet. A leak in the ceiling. It was a mess, clothes alll wet, Floor all wet. We tried to turn water off but couldn't. Went to computer and got list of Angies Llist plumbers. Then called son to come help turn off water Meanwhile we called company with the biggest ad. Told them. Of our emergency. We needed help fast . waited 45 minutes and Called back.Told them if They didn't call. back in 5 minutes we would call someone elsse. we then called Brinks and spoke to a nice helpful person called Peggy. She assured us that a wonderful plumber named Jose would be over as soon as he finished job he was on. He did ome and fixed our leak.
Response from Brinks Investigation-Restoration Services Inc

"Thank you for the review and compliments! Peggy and Jose are reasons Brinks is a favorite! Bill Brink, call me anytime @ 619-954-1281 if i can be of further help, again, Thank you!"

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Showing 1-25 of 144

Licensing

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FAQ

Brinks Investigation-Restoration Services Inc is currently rated 4.3 overall out of 5.
Brinks Investigation-Restoration Services Inc accepts the following forms of payment: CreditCard
No, Brinks Investigation-Restoration Services Inc does not offer free project estimates.
No, Brinks Investigation-Restoration Services Inc does not offer eco-friendly accreditations.
No, Brinks Investigation-Restoration Services Inc does not offer a senior discount.
Yes, Brinks Investigation-Restoration Services Inc offers emergency services.
No, Brinks Investigation-Restoration Services Inc does not offer warranties.

Contact Information

7976 Engineer Road, Suite 100, San Diego, CA 92111

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