Brett Custom Painting

March 15, 2014
We contracted with Brett Custom Painting on 16 October 2013 to paint our
new wood entry door and to prepare and paint the wood siding on our
first floor   They arrived on time and busily began sanding and prepping
the wood siding.  Andy Brett had to leave to get his computer repaired.
 We noticed that his crew was leaning their ladders on our new grape
stake fence and asked them not to do so.  The said OK.  Things seemed to
be going well so we left them to their work.
   When we returned late that afternoon, they had left for the day.
 When we examined their work we were quite dismayed.   Apparently they
had spun a ladder around near the grape stake fence and left an arc
shaped gouge in it.  There were also multiple paint drips on the new
brick walkway.  Around back, there were paint foot prints all over our
hardwood deck, and many deep scratches in the deck where they had drug
their ladders across the deck.  When we talked to Brett that evening we
told him that we did not want that crew back on our property and agreed
to meet with him the following morning.
   The next morning Brett arrived and saw what we told him about and
agreed that it was poor workmanship.  He said that he would assign his
crew to a less demanding assignment and that over time he would finish
the work personally.  We agreed upon this approach.
   Brett did show up in a few days and spray painted our new front door
and told us to not have it mounted for at least 3 weeks so the paint
could cure properly.  Then after repeated calls  to schedule the rest of
the work, Andy Brett said that he was having family issues and would
not be able to complete the job.  So we decided to just do the painting
ourselves.  It was at this point that we discovered that his crew had
also sanded the galvanization off of the metal siding corners, which
makes the steel corners very vulnerable to major rusting.  We had spent a
great deal of time preparing and priming those very same corners just a
few weeks earlier.  An exasperated call to Andy Brett to find new metal
corners went unanswered.  We have not heard from him since.
   The final straw was discovered when the new front door was mounted.
 The exterior paint marred ("burnished") very easily.  Consultation with
other painting experts concluded that the mixture that Brett used was
too thick and literally dried on contact, leaving the surface as a host
of tiny dried dots that did not adhere well to each other or to the door
surface.
   In summary, we would not recommend anyone use Brett Custom Painting.
  Sincerely,
     Barry and Amelia Hunt