Bill Howe Plumbing, Heating & Air Conditioning Inc

On the morning of Friday, April the 1st (not an April Fool's post by any means) as I was going to my car to go to work, I noticed water pooling under my water heater. Needless to say I was not happy. At work (I am a high school teacher) I called Bill Howe plumbing to see if I could get my water heater replaced that afternoon. Well they were able to fit me in. Since I teach until 2:50 pm, I could not accept the 2-5 window. They were able to create a 3-5 window for me (I live very close to the high school at which I teach). I sent in pictures of my water heater which allowed the tech to bring a new H2O heater with him. My tech was Darryl Fountain. Darryl is extremely knowledgeable, friendly, professional, and skilled. I like to watch professionals work and he was happy to explain all he was doing, answer all questions I had, and work efficiently. Darryl is a tech (plumber) I would absolutely recommend to anyone to work on any plumbing issues. I called Bill Howe because of amazing service and work from years ago, and this was in the back of my mind as I called Bill Howe plumbing that Friday morning. If you can, ask for Darryl. You will not be disappointed.

Bill Howe is awesome! Very reliable. We used their services several times. Highly recommended

Went great . Highly recommend this company.

Awful!!! They were ok fixing the leak and demo, but they just wanted insurance money and did an awful job fixing the house and actually said that they were looking out for their bottom line!!! They don’t care about customer satisfaction. Please don’t hire Bill Howe, you’re just paying for ads and fancy trucks!!!

The project went smoothly, as expected.

They were excellent, they came on time and I don't have any complaint about their service.

the service was horrible, they came out they sadi their was one leak, they fixed that, but it is still leaking, the manager took a look at it and stuck thier hand and said thateir was no leak, and I did it myself and showed them that their was a water leakage myself. they have to do more work, since they were not able to see the 2nd leak.

I was very satisfied with them in every way.

He was very nice about it.

Excellent quick service. They offered to come same day. The tech showed up on time, was friendly, and professional. The price was great. I would definitely call again for any future plumbing problems.

Overall, the experience with Bill Howe was good. We are pleased with the addition of an air conditioning unit and the quality of the unit is good. However, the installers did a sloppy job with the finished products of vents and new lines that were run. We had to bring in a contractor and have drywall installed over the new lines that were run through our kitchen. The final aesthetics were disappointing, but otherwise a good experience.

Always great.

Did the job a week ago and they did excellent work. Showed up promptly, cleaned up very well and did not over charge. Maricio was excellent. I knew where the slab leak was from a specialist in "leak detection" but Maricio confirmed it and figured out how to tell if any other lines that ran in the slab would be effected by the reroute of the pipes (something the "expert" couldn't). He rerouted the hot water line rather then jackhammer the floors because the pipe was too deep and it was a short reroute from the water heater to the manifold in the wall (20-30'). While he was not cheap, it was about the same as an independent plumber and a few hundred less than a couple other companies who were trying to sell me a full house repipe. Of note, the previous plumbing company said I needed $16,240 worth of work because all the pipes in the house were failing (reviewed elsewhere). The Bill Howe guy was honest and said the pipes above ground that he could access did not appear to be failing, there was just some sloppy work an a previous repair, but he cut a few pieces out during the work and said those pipes looked fine. So $1,800 for a local reroute of the hot water line vs $8,000 - $16,000 for a whole house repipe? Also he offered a 3 year warrantee vs 90 days on labor for the other guys. Don't be fooled, they will say there is a 10 year, etc warrantee, but that is only for the materials which are pretty cheap, not the labor. A piece of advice, if you think you have a leak and are in a house go onto you tube and watch the videos on slab leak detection. Within 10 minutes you can tell by yourself if you have a leak, if it is on a hot water line or not and an idea of what can be done to detect its precise location. Also hire your own leak detection service, not someone the plumber wants to bring in.

The plumber was were very prompt, identified the problem and came back when promised the next day to install the new one. Two technicians came and worked together installing the new one. They were very friendly and polite during the whole process and cleaned up the work space nicely afterwards. I have always found Bill Howe Plumbing to be responsive when the need arises although prices seem a little high.

Tony Millan was dispatched by Angie and he arrived on time and prepared to provide the estimate. The estimate was a bit lower than expected. But, Tony was also ready to get started immediately. He picked up the toilet and garbage disposal at their shop and installed it pronto. He kept me informed of the installation progress ... flange condition, etc. Great attitude! I was so pleased (and surprised) that the company didn't just send an estimator and that he was allowed to jump right into the job. This was of great value since our schedules for the week were changing.

The technician did the maintenance and said that the furnace was old but running ok. recommended a new furnace eventually. he reassured me that it was fine for now.

Excellent communication and very responsive ESPECIALLY given it was New Years Day. Expected time and cost (including possible variations) outlined on phone by Victor before arrival. Was able to show up early (clearly communicated). Professional, pleasant and efficient service call by Victor. Great all around for a not so great situation.

Alvin did a superior job of correcting the problem - a burned out circuit board.

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It has been awhile, but I have no complaints. I trust Bill Howe with a lot of work.

I was a satisfied customer

They installed the a different model than what we agreed to and what was listed on our contract. The only reason we found out was because they did not give us any instruction manuals so we didn't know how to operate the units. They have multiple settings. We kept requesting the manuals and they kept telling us they would drop one off. After a few weeks when we had requested the manuals repeatedly and they never arrived, we tried to find them online and discovered they had installed the wrong and lesser units. We called and wanted a refund for the difference (and our manuals!) and they refused. My husband's brother works in the air conditioning business in another part of the country and confirmed the units would have been at least 200 dollars cheaper. The cost of the installation was $8000. They ended up giving us a free annual maintenance which is standard customer service anyway. Just own up to your mistakes and pay the difference, don't make a customer have to work so hard to get what they paid for. It's simple basic customer service. And we still don't have manuals, although we did finally download them from the internet.

Prompt and very professional.

I needed someone experienced and careful enough to clean out tree roots in a sewer line which had been epoxied some years earlier. I needed a camera diagnosis of why this lining had failed. They stepped up to the plate, and spent time above and beyond the call of duty to explain the dilemma. Wasn't cheap though! But truth be told I don't think anyone would have done it cheaper.

They were on time. They told me what the problem was and fixed. They were professional. I haven't had a problem since.