Big Box Storage

I?m very disappointed with Big Box Storage. When I signed up, they promised a 4,month plan for $99 per month with no hidden fees. The customer service representative assured me it was simple and only required signing some papers online , I trusted her and didn?t have time to read everything carefully. Later, I noticed I was charged extra for a ?protection plan? that I never agreed to over the phone. When I called, they said they would remove it and refund $7, which they did ,but today, they suddenly charged me $32 for a ?dispute? and canceled my account without warning. This company acts dishonestly and misleadingly. They lure you in with good deals and then take money from your account for hidden reasons. Be very careful before giving them your payment information. I do not recommend this company at all.

Outstanding experience. Boxes were dropped off and picked up when they were supposed to be. They were very punctual. They went over everything well with me. The boxes worked out great. No extra fees for drop off and pickup. They are very reasonable and pleasant. They handled everything very well.

They provided movers to help me transport my stuff. All I had to do was pack. They were fabulous and they were in and out within a three hour time limit. I had two large crates they filled which they then moved to the storage facility. They were extremely efficient, helpful, and even helped me move two pieces of furniture to the curb in case someone wanted it.