AMERICAN HERITAGE PROPERTIES
About us
American Heritage Properties specializes in the full-time, full-service management of houses and condominiums in the San Diego area. Our services are oriented more towards the homeowner who is concerned about the quality of service they receive and the quality of tenant placed in their home. Our historic eviction rate of less than half a percent is a statistic that we are proud of. You will reach a live person M-Sat, between 9am-5pm (closed for lunch from 12:15-1:00). We have been in business since 1981. Please see our ratings at the San Diego Better Business Bureau, and view our own web site at renthomes.
Business highlights
Emergency services offered
44 years of experience
Services we offer
CA area, Residential property management of single family homes and condominiums throughout the San Diego
Amenities
Emergency Services
Yes
Reviews
4.624 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 8% | ||
| 8% | ||
| 4% | ||
| 0% |
Showing 1-24 of 24 reviews
John G.
Jun 2019
We paid $43 per person to file an application, We are married so only one application needed to be filed. The application was rejected because another person was given the rental. We got nothing and they got $86 and a lot of personnel information. It is a good business plan for them and bad for us. This wasn't about our financial capability, we can buy a nice house for cash. It is about profit margin and collecting application fees. Fortunately I didn't give them my brokerage account numbers.
Response from AMERICAN HERITAGE PROPERTIES
"[Member Name Removed], I noticed your review about your experience with American Heritage Properties and I do not agree with your claims. 1. Applications are required for everyone over the age of 18. In order to comply with fair housing laws we must treat married people the same as single people. It shouldn't take more than about two minutes on Google for you to substantiate this but here is a copy of the text from Kimball, Tirey, and St [Member Name Removed], one of the largest landlord/tenant attorneys in California Charging Application Fees for Husband and Wife. Treating married couples differently than single persons is discriminatory in California. Each adult applicant should complete a rental application and should be charged the same fee. The monetary limit is per person regardless of the relationship between the parties. 2. You claim you got nothing. Your application was processed and considered for this property--I'm curious as to what exactly you were expecting. Yours was the second application we received. Yours was processed and presented to the owner at the same time as the first applicant. You had requested three items and indicated We will not rent it unless this is done. The other applicant did not request these items so the homeowner chose the other applicant. There is a detailed description of the process on the reverse side of the application. You saw the reverse side because you inserted notes here. Despite the clear indication of the process and that the application fees are non-refundable, you were still given a refund. You failed to acknowledge the refund, maybe you weren't aware but this was processed on May 31. 3. Charging application fees is customary in the rental industry. We are running a business and this is a fee that is charged to help offset the considerable amount of cost we incur for the processing that is necessary for each application that we receive. 4. You did provide your brokerage account information, this information will be destroyed. It seems that the only way we could have made you happy was to rent this property to you. This was not our decision to make as is clearly indicated on the application. We did our job by processing your application and presenting it to the homeowner. It is unfortunate that this property did not work out for you. I wish you the best in your search. If you would like to discuss this further I am happy to meet with you, talk on the phone, or communicate by email. Sincerely, Bill Ausen Broker American Heritage Properties 9988 Hibert Street 300 San Diego, CA 92131 billatrenthomes.com 858-695-9400 x178"
Bernard T.
Dec 2017
Just okay. They’re too big for the staff to properly manage all of their properties. When I placed my home with them, my home was like a model. Four years later, when I returned to California, they had allowed the property to become “run down”.
GLENN W.
Jan 2016
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Hi, Thank you so much for all the positive grades on the review! All of us here at American Heritage truly appreciate you taking the time the share your experience. Sincerely, Bill Ausen Broker"
JEAN W.
Nov 2015
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Hi, Thank you for sharing your experience with American Heritage! Sincerely, Bill Ausen Broker"
Elaine G.
Oct 2015
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Thank you for sharing your experience with American Heritage Properties! Straight A's is awesome! So glad that we have met your expectations. Sincerely, Bill Ausen Broker American Heritage Properties"
Christina L.
Oct 2015
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Thank you for taking the time to share your experience. Sincerely, Bill Ausen Broker"
PAUL T.
Sep 2015
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Response from AMERICAN HERITAGE PROPERTIES
"Thank you for your review and the trust you have placed in American Heritage Properties to manage your home. Sincerely, Bill Ausen Broker"
Aaron P.
Aug 2015
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Thank you for posting your review of our management services. It is certainly a pleasure to manage your home! Sincerely, Bill Ausen Broker"
Cindy H.
Nov 2014
Great, as usual.
LINDA M.
Oct 2014
We have been using them since 2004. They are aware of the different aspects of the any of their and they did alert us for all kinds of things. They allow me to communicate with them via email and pictures and stuff like that. However, I think communication could be a little bit better. They respond quickly when I respond to inquiries, but as far as forthcoming to me, I think they could do a little bit better. They did have a lot of staff change over within the last couple of years.
Response from AMERICAN HERITAGE PROPERTIES
"Hi Thank you for sharing your experience. I am very happy that we have been able to provide you "A" quality service in professionalism and price. I am always striving for perfection so I see the less than "A" areas as an opportunity for improvement. In the three person team that handles your home I have had staff changes in the junior position over the past few years. I am quite proud of the fact that the Senior Property Manager for your team has been with me for 14 years and the Property Manger for six. The average length of employment at American Heritage is 12 years which is considerably higher than typical in the property management industry. If there are any specific areas you would like to discuss in more detail I would be happy to hear from you. Thank you for your trust in American Heritage. Sincerely, Bill Ausen Broker 858-695-9400 x178 [Removed hyperlink]"
Lawrence L.
Oct 2014
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Response from AMERICAN HERITAGE PROPERTIES
"Thank you for sharing your experience--I'm very happy that you have had "A" service! Bill Ausen Broker"
Matt R.
Oct 2014
They were excellent. I know a couple of our property. So overall they are just a good resource for us like if we have questions and with some kind of the legal aspect, they can give us information. They handle our properties really well. Our renters really like them. It’s a “win win” for us.
Response from AMERICAN HERITAGE PROPERTIES
"Hi, I am glad we can be of service--please let us know anything you need anything. Thanks, Bill Ausen Broker"
Kristyn G.
Oct 2014
I have worked with them for 20+ years. I like them. They're honest and they do the job they're hired to do.
Response from AMERICAN HERITAGE PROPERTIES
"Hi, We sincerely appreciate your business and trust that you have placed in us over the years. Sincerely, Bill Ausen Broker"
Larry S.
Oct 2014
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Thank you so much for the review--it is a pleasure managing your home."
Terry G.
Oct 2014
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Thank you for sharing your experience--all of us at American Heritage do appreciate it."
Mark L.
Sep 2014
American Heritage Properties team including Loan, Ed and Karen did a great job listing and finding us respectable tenants. The American Heritage team are very professional, helpful and informative throughout the entire process. They were firm on providing a safe a clean property for the tenants and that's exactly what I would want if I were renting. They fairly considered our needs along with the tenant's needs. I would strongly recommend their services!
Mark Lynch
Mark Lynch
Response from AMERICAN HERITAGE PROPERTIES
"Hi, It is our pleasure assisting you with the management of your home! Thank you for sharing your experience. Sincerely, Bill Ausen Broker"
Susan S.
Sep 2014
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Hi, I met with you back in June of 1995 when we began managing your condo....I can't believe it has been almost 20 years! Thanks for your feedback--we all really appreciate it. Sincerely, Bill Ausen Broker"
Kathleen M.
Sep 2014
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Hi [Member Name Removed], Thank you for taking the time to let everyone know your experience. It is a pleasure managing your homes! Sincerely, Bill Ausen Broker"
Bill W.
Sep 2014
Excellent
Response from AMERICAN HERITAGE PROPERTIES
"Hi [member name remove] We are happy to manage your condo. It means a lot to everyone here that you shared your comments--it really makes our day! Thanks for your trust, Bill Ausen Broker"
Carol B.
Sep 2014
They made the whole process easy and were so great about answering all my questions quickly no matter how small. They set up an online payment system so each renter could pay his portion of the rent on line which I thought was perfect! Everyone that I spoke to at this office was nice and professional and so helpful.
Response from AMERICAN HERITAGE PROPERTIES
"Hi [member name removed], I am happy to hear about your experience and wish them the best of luck in school. Thanks for posting! Sincerely, Bill Ausen Broker"
Doug S.
Sep 2014
I currently use American Heritage Property Management for my rental. I understand they are broken up by teams and I am served by Team 11. I have used them for almost two years and like the fact that you are not charged for them to find a tenant. Some of the
other Property Management Companies I look at charge a lower fee, but when you add up all the charges not included it cost more to use them. I get a monthly statement outlining my charges and income. Also, when something that needs to be repaired I get a call from the team asking for permission to proceed with the work. American Heritage has their own contractors, but you are able to use you own. I stayed with my own Gardner, but they handled the payment. I have found their contractors are less costly than the ones I would use, but do a quality job. I use to manage this myself, but have found having American Heritage Property Management managing my property has left me more free time.
other Property Management Companies I look at charge a lower fee, but when you add up all the charges not included it cost more to use them. I get a monthly statement outlining my charges and income. Also, when something that needs to be repaired I get a call from the team asking for permission to proceed with the work. American Heritage has their own contractors, but you are able to use you own. I stayed with my own Gardner, but they handled the payment. I have found their contractors are less costly than the ones I would use, but do a quality job. I use to manage this myself, but have found having American Heritage Property Management managing my property has left me more free time.
Response from AMERICAN HERITAGE PROPERTIES
"Hi [member name removed], I am happy that we were able to meet your expectations. Thanks for your business! Sincerely, Bill Ausen Broker"
Jennifer M.
Jun 2014
unknown
Response from AMERICAN HERITAGE PROPERTIES
"Hi [removed member name], Thank you so much for taking the time to share your experiences with others on Angie's List. All of us at American Heritage appreciate you. Sincerely, Bill Ausen Broker"
Bill W.
Jun 2014
They have managed my property for 5 years and I would have them manage any new properties.
Response from AMERICAN HERITAGE PROPERTIES
"Hi [removed member name], It means a lot to all of us here that you have put your trust in us with your home. Thank you for your comments. Sincerely, Bill Ausen Broker"
RICHARD C.
May 2014
have used American Heritage to look after a rental home I owned in Carmel Mountain Ranch from January, 2002, until this month, May, 2014, when I sold the property. American Heritage consistently kept the property occupied and did so with good quality tenants. They also were responsible when it came to looking after complaints from the tenant. If there is any room for improvement, I would say they could do a slightly better job of managing the sub contractors when it came to repairs. The sub contractors always did a reasonable job of repair and in a reasonable period of time. But I felt that the subs took advantage
of the circumstance to charge high fees.
But I must say on the whole, American Heritage did an excellent job of managing the property. Although all American Heritage personnel with whom I dealt were courteous and professional, I would highlight Sandy and Soo for their very good work.
of the circumstance to charge high fees.
But I must say on the whole, American Heritage did an excellent job of managing the property. Although all American Heritage personnel with whom I dealt were courteous and professional, I would highlight Sandy and Soo for their very good work.
Response from AMERICAN HERITAGE PROPERTIES
"Hi [removed member name], It has been a pleasure managing your home. All of us at American Heritage want to make your experience as a landlord as best as it can be, and we are delighted that you are fully satisfied. Thank you for taking the time to write the review! Sincerely, Bill Ausen Broker"
Licensing
State Contractor License Requirements
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FAQ
AMERICAN HERITAGE PROPERTIES is currently rated 4.6 overall out of 5.
No, AMERICAN HERITAGE PROPERTIES does not offer free project estimates.
No, AMERICAN HERITAGE PROPERTIES does not offer eco-friendly accreditations.
No, AMERICAN HERITAGE PROPERTIES does not offer a senior discount.
Yes, AMERICAN HERITAGE PROPERTIES offers emergency services.
No, AMERICAN HERITAGE PROPERTIES does not offer warranties.