Alarm2000 Inc

System is running.

Met with Keith, the owner/salesperson of the company after having met with two other alarm providers and agreed to move ahead with Alarm 2000 to upgrade the security system.  We set up that they would come the following Thursday in the am, and my expectations was that they would show up in the morning and be done in about 4 hour as we had discussed and everything would work on the system. 

The installer didn't show up until 10am and then part way thru the job left for another appointment or meeting and then returned to finish the job around 6pm.  The next day we began to test the system and found 2 doors sensors, 2 smoke detectors, and 10 window sensors that were not communicating with the system as well as a remote sensor that was active but just sitting on the counter (that they had charged us for this wireless sensor despite the fact the wired sensor appeared to be working).  We communicated with Keith about the numerous problems with the upgrade installation, and he assured us that it was important to get it fixed and that they would be at our house on Monday afternoon to rectify the problems.  Monday afternoon turned into Monday at 4:57pm for Keith to call to say that there were on their way and finally showed up around 5:30pm, they then spent the next few hours connecting the 14 sensors that were not communicating with the alarm panel.  Thinking that we were finished with the installation, we set the alarm only to be awoken in the middle of the night with the alarm triggered  with one of the new sensors that they had installed.  In this case they installed a plunger sensor (in place of a magnetic one) but did not fill the hole from the magnet so as the door moved ever so slightly the plunger sensor shifted and was activated from the empty hole in the door. By this point have given up on them being able to do quality, timely work so have fixed the issue myself.


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In response to Keith's message...they were suppose to check all door and window sensors and in fact only one was not working properly which they replaced and did it incorrectly.  The other 14 sensors were not installed correctly into the system the first time and required a follow-up visit to get it done correctly, and we were charged for work that was not done.  Keith, actions are louder than words and if there was pride in your work then the work would have been done properly the first time.

unknown

Showed up on time for all appointments and install.  I feel really comfortable with the service, as per other reviews, and meeting with the owner.

It was time to replace our 25 year old alarm system.  After interviewing four companies, I decided on Alarm2000.  I definitely made the right choice.  Keith came to our house to describe the different options for hardware, services, and contracts.  He answered all of our questions thoroughly and in great detail.  He was patient and never rushed.  It was decided that almost all of our old system was to be replaced, except the door and window contacts.
I was surprised when I found out that there was no charge for all of the new hardware (over $1,000 worth of parts), but only a two year monitoring contract, which actually cost less than our old contract.
A week later, the installer showed up right on time.  I watched him install the new system, and bothered him with a lot of questions.  He then programmed it and ran us through the operation of the new keypads.  A few days later, we had a small glitch.  I called Keith, and he had the installer come the next day and worked it out.  Very timely and professional.
I highly recommend this company.  They are personal, professional, and take pride in their work.  Thank you Keith.
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unknown

I have been working with the company for about 8-9 months. The system includes video surveillance, motion and heat detectors and monitored entry ways. The company is pretty responsive. They were able to come out quickly when we had some issues.

unknown

The service great. We are very happy with them.  The techinicians are very friendly and a pleasure to work with.

The installation went well.  The installer was professional at all times.

EVerything went very well start to finish - Keith was very responsive and helpful.

Everyone at Alarm2000 is courteous and competent. They all show up exactly on time. Once, when I had an appointment for 3:00, they called when they were done early to see if they could arrive at 2:30. They were never late. They generally understand their equipment. They had some trouble installing a recessed door sensor, so perhaps they do not install that particular sensor often. They ultimately installed a recessed door sensor, but not the original one they had intended to install. They also showed up with the wrong control panel, but went and retrieved the correct one when we pointed out the issue.

unknown

This company is fabulous!  The salesperson, whom also owns the company,
was very professional and informative about the product and company
details.  They were very thorough and explained the system we bought in
great detail...I would recommend them to anyone interested in purchasing
an alarm system.  The product was installed in our home just 2 days after purchase and it's been working like a charm.  Very easy to operate and definitely affordable, compared to other systems on the market.

We found them on Angie’s List. The person who came out knew everything about the ins and outs of the alarm industry. He gave several choices and defined the difference between his services and the services of the competitors. He wasn’t pushy. We didn’t feel it in any shape or form. He seemed to have a genuine interest in what our goals were and what we were trying to accomplish with home security. We have got a great system designed personally for us. They didn’t charge us anything for the system. We had to sign a two year contract for monitoring which is about $30 a month which is like $1 a day.

I am very happy with the product and service provided.   Alarm 2000 was themost reasonably priced alarm system when compared to five other companiesI contacted.

Keith come to talk to me after I called the company for an estimate.  He told me that based on my needs, I will pay $26.95 a month monitoring fee.  If I stick on the monitoring service for 2 years, the equipments are mine and free.  I think this is a very good deal.  The monthly fee is based on the equipments he need to add so could vary. In installer come when I was available todays later.  They are on time and the Installation took less then 2 hours.  Everything works.  The monitoring company called back to check to see if everything works.The price paid is the monitoring monthly fee. Keith found my previous alarm company didn't process the alarm permit when install the system.  He helped to to applied for the permit with no problem.The overall experience was very good.  It think price-wise it is also a very good deal.  Keith is very professional and accommodating.  For example, to applied for the permit,  He came to my office building to pick the check to police and arranged everything for me.The think I didn't realize was the features of the keypads that installed were not exactly what I have in mind.  I didn't request to change them because they works fine for my purpose and upgrade keypad will cost more that I don't especially need.  Since the equipments directly related to your monthly fee, one need to make a balance between the features wanted and features needed.

.They did it quick nd it was done well. We were happy with the service.

I called and they came out for an appt fairly promptly. We had discussed a lot on the phone so there wasn't all that much to it other than signing the contract and picking out the new alarm system.

.We responded to a notice that they left on our door. We have an ongoing contract with them.

The key part was having Keith come to the the house and explain everything.  We had all of our questions answered and got everything we wanted as far as alarm installation in appropriate locations; for what we needed.  Definitely one of the better sales experiences, no pressure; just the explanation of the system capabilities and matching it to the customer's needs.  The actual installation of the system was quick.  The monitoring co. is good too, very responsive and easy to work with.

he descussed my needs but didn't try to up sell he replaced my signs and scewed them into fence so they couldn't be stolen again.

-It was a very good experience. All of my questions were answered, Keith was professional and friendly and there were no surprises.  The technician came to my home earlier than planned and was very professional and knowleadgable and helpful by installing the codes into the system for me.

Arrived on time, performed work to my satisfaction. There was a few days gap between start and finish. This was because the installer had just married and was going to Az  with bride. I wasn't informed of this but there was no problem. Congratulations to the installer, I hope they have a happy life. There was a problem with the wrong camaras but Keith fixed that. post haste. All in all I'm a happy camper. Frederick

Choosing a local company like Alarm 2000 was a no-brainer compared to a large national company. Without naming names - but you can imagine what company - wanted to charge anywhere from $800-1000 for the installation and purchase of the security system equipment. This price also reflects the discounts seen on the countless, wasteful coupons that show up in our mailbox constantly. Keith from Alarm 2000 comes to your home and takes the time to sit down and present your options very thoroughly - at your convenience I might add since he understands most people work and don't have time until later in the evening. Keith is very nice and really takes the time to understand exactly what you are looking to for in a security system. The cost of the equipment (which you own) and installation is $0, yes $0. The only money that Keith takes from you is a check for your first month of monitoring. You do have to sign up for a 2 year monitoring agreement. The system was installed immediately, and is easy to use. The technician is a licensed alarm system installation expert and explains your options for keypad and motion sensor locations that best suit the flow of your home. If I had to come up with any small complaint it would be that the work area could have been left cleaner as there were a few wire clippings and dust left behind. Overall not a big deal, a 2 minute clean-up for me. Well worth the trade off of an $800 installation fee I would have paid from another company.