Affordable Service Appliances, Inc.

Stay away! Seems like the go to company for insurance companies. Worst experience and service.

Affordable Service Appliances has done great work for both myself and my clients for several years now. They are fair, honest, courtious, prompt, and responsive, they also do excellent work every time.

Convenient to have appointments on Saturdays.  "Alex" would arrive between 3 and 6PM.  He arrived at 4:30PM.  I did not see his vehicle, so don't know if it is marked.  Alex showed up in a generic denim work shirt and jeans.  No identification or company logo on him anywhere.  He did not introduce himself, so I had ask him who he was.  I explained that the washer was only 3 years old, was expensive to buy, and I did not think it should be normal for it to make a loud squeaking noise. He didn't seem interested.  I attempted to show him a video of the machine in operation so he could hear the noise, he didn't seem interested and stopped watching it after about 15 seconds.   He manipulated the controls of the machine and replicated the noise.  During those few minutes, he stopped what he was doing to attend to his cell phone four times.  When he was done making the machine squeak, he told me he did not know what the problem was and would need to call the LG company and have them tell him what the problem was.  I asked how LG could advise him on a noise they have not heard and was told "oh, they will know, they know everything!"  Despite my asking two more times, Alex would not venture a guess as to the cause of the noise, "it could be anything". This was on Sat - he would try to call LG that day or on Monday and then call  me, by Monday, with the answer (and if the there was any warranty service avail) and the cost. Alex did not leave a business card, but did leave a receipt for the $45.  He was here for all of 10 minutes.  I did not hear back by Weds, so I called the store.  Alex was apparently consulted and the receptionist called me back and explained that "it was probably something rubbing on a gasket and you will just need to learn to live with it"  She mumbled something about doing a $600+ repair if I wanted but that "probably would not help" (hard to understand all of what she was saying).  That was the end of it.
Then I called LG and learned they are open 24/7; so Alex could have called anytime over the weekend.  LG could not tell me what the squeaking problem is, but they would arrange for a LG employed service person to come to the house ($89 visit) to figure out what is wrong.  The $89 visit cost is not applied to the repair cost unless the repair cost is greater than $150.  Now I'll end up having to use a LG employee to get the squeak fixed, and I wasted $45 on a washing machine repairman who doesn't even have a guess why a washer is squeaking.