Four Star Plumbing

"Dear Mrs. Nipper, ([Member Name Removed]) I apologize for the delay in my reply,  as I just received this review last week. I wanted to review the file before I reply to ensure accuracy of the services provided.  I did locate customer records for this location.  I'm sorry to hear that you had issues requiring an electrician, I'm sure that was very stressful for you. Please know, we take all feedback seriously. As a part of our quality control, I researched your address and cross referenced your phone number in the phone system and our customer files. Our records show that the last time you used Four Star Plumbing was July of 2019. For your review, I have indicated all services dates and amounts charged. No of them correlate with the information you indicated in this review. Service History: July 20, 2018 for $185.00, September 14, 2018 for $160.00 September 20,2018  for $1490.00 July 23, 2019 for $185.00 July 24, 2019 for $223.00 I do not show  services were provided after July 24, 2019. Additionally all of our phone calls are recorded and held in the customers file for quick reference. I researched the last two weeks of 2020 and the first two weeks of 2021. I did  not find any calls regarding this property after July 2019. Please know,  if services were provided and you were not 100% satisfied we would take the necessary corrective measures. Customer satisfaction is our number one priority. If perhaps we performed work at an alternate location, please contact me with the updated information. Four Star Plumbing takes great pride in ensuring all customers receive the highest level of customer service each time they call on us. Please verify your service date and provider. As all work we have performed at this location have been successfully signed off and  as being 100% satisfied. I am not aware of any issues after we were on you property"

"On behalf of the entire team at Four Star Plumbing, we truly appreciate your feedback and your continued trust in the services we provide. Our customers overall satisfaction is our number one goal. Our mission is to earn your trust for a lifetime. Thank you for being a valued customer for many years. K. Frank"

"Thank you for the review, your feedback is extremely valuable to the entire Four Star Plumbing team. As professional plumbing company, we do our very best to offer fair pricing to our customers while staying well within the industry standards of professionals. Quality work, responsive action, punctuality, reliability, professionalism and customer satisfaction are always our highest priority. All new Angie's List customers are offered a courtesy discount upon scheduling. In addition, we offer up front pricing and no work is performed without our customers authorization. I am pleased that we were able to resolve your plumbing needs when promised, as promised. Four Star Plumbing respects our customers and their individual budgets and we hope that in the event you find yourself in an emergency plumbing situation; you know can trust Four Star Plumbing to there for you any time day or night. We truly hope that we have the privilege to work in your home in the future. K. Frank"

"Thank you for sharing your feedback with Angieslist . On behalf of the team here at Four Star Plumbing , thank you for allowing us the privileged to work in your home. K. Frank"

"Thank you for taking the time to share with other Angie's List customers your personal experience working with Four Star Plumbing. Customer satisfaction is extremely important to our team and our company. Our goal is to earn our customers trust and loyalty for a life time by resolving their plumbing issues in a timely professional manor that offers long term results. From our office staff to our service technicians, we want our customers to feel confident that when they call Four Star Plumbing, they can count on us to to resolve their plumbing issue as quickly as possible while leaving their home neat and tidy. Thank you for giving Four Star Plumbing the privilege to work in your home. K. Frank"

"At Four Star Plumbing, we pride ourselves on providing a responsive action to our all of our customers plumbing needs. Thank you for taking the time to post your review. We know our customers have many choices on who they select to work in their home, thank you for calling on Four Star Plumbing. We want to earn your trust and business for a life time. K. Frank"

"Dear Sir, Thank you so kindly for taking the time to share your experience when using Four Star Plumbing. On behalf of our entire team we strive for 100% customer satisfaction each time we are called upon. Thank you for allowing us the privilege to work in your home for so many years. Sincerely, Robert & Kelli Frank"

"We truly appreciate the A rating with Angieslist, we look forward to the privileged of working with you again in the future. Thank your for being a valued Four Star Plumbing customer. K. Frank"

"Dear Sir, Thank you, we always appreciate customer feedback regardless of the time span between service date and the review. I’m very pleased you found us on Angie's List and shared your experience regardless of the time that has passed. As always, prior to responding to feedback, we review all service records and correspondence on file for the property. It is truly disappointing when customers’ expectations just cannot be met. As it was explained over the many conversations and correspondences between us, it is difficult when working with aging fixtures. In addition, Orange County is known to have hard water issues which create heavy calcification and can disrupt functionality over the years. Our records show, you informed our office that the valve in question was more than 36 years old and had been worked on several times prior. We truly do our best when working with the aging fixtures, but it is difficult to say whether a repair will resolve the issue permanently or temporarily. Our technicians are trained to resolve plumbing issues with cost effective measures with long term results. On the original service call date May 2013, our technician was authorized ONLY to determine the cause of the leak and to report our findings to you along with our recommendations. Our policy does not permit work to be performed without prior authorization from the property owner. Since no work was performed, you were billed for a service call/ diagnostic inspection only. At which time, the repair option and replacement options were both declined by you. In September of 2013, our office was contacted by you once again, stating the leak had returned. As a courtesy, we responded quickly and arrived the same day to inspect the leak at no charge. At the time of our second of two service calls, our findings were the same as the first visit; the valve was in extremely poor condition and should be replaced for optimum results. However, you authorized only for the replacement of the cartridges. Morally and according to the California State Contractor’s Law, Four Star Plumbing warranties all labor and parts supplied by our company for 1 full year. For the protection of all our customers, this law is clearly stated on the reverse side of the invoice issued and signed for at the end of both of our service calls. I am pleased to learn that you decided to have the valve replaced and that your tenant has the use of the shower without further complication. On behalf of our entire team we truly appreciate the time you took to convey your experience on Angie’s List."

"BR. Thank you for contacting Four Star Plumbing and allowing us to work on your property. Four Star Plumbing truly appreciates the time taken to convey such kind words while sharing your experience with others. Our staff is dedicated to provide a responsive action with cost effective solutions and long term results. Customer satisfaction is our number one priority."

"Thank you for taking time to share your experience with others. On behalf of the entire team at Four Star Plumbing, we thank you for working with us and truly appreciate your business. Best Regards, K Frank"

"Sir, Thank you for taking time to review your experience with Four Star Plumbing. We value all feed back as it is taken into consideration when applying new enhancements and policies to our services. We appreciate your patronage and look forward to working with you again soon. Kelli Frank V.P."

"R.K. Your detailed review is very much appreciated. The team at Four Star Plumbing values each and every customer we service. We would like to thank you for putting your trust and home in our care. Each time you work with Four Star Plumbing we strive to exceed your expectations. We look forward to having an opportunity to work with you again. Kelli Frank V.P."

"[member's name removed], Thank you so very much for taking the time to let us and fellow Angie's List customers hear about your experience when using Four Star Plumbing . Our customers are the number one reason we have been in business for 21 years. Our number one goal is to ensure 100% customer satisfaction each and every time. Thank you for your time, trust and feedback."