Peninsula Hauling & Demolition Inc

Satisfied with results.

unknown

I scheduled an estimate for Saturday afternoon, but they no-showed and no-contacted. Needless to say I will not be using their service. Quotes I received from other companies were in the several thousand-dollar range.

unknown

The business was contacted online. I chatted with Peter their representative, gave him the pertinent information about the job which was removing a kitchen tile floor and was told someone would be getting back to me. No one has.

They arrived on time and did a good job cleaning up the pile of debris. The price ended up being a higher than I thought it was going to be. I was quoted one price on the phone and was informed by the hauler when he arrived that it was going to be $150.00 more than the original quote because the stuff to be hauled away was heavy.

They had to take the hardwood floor apart to get the trash compactor out. We felt great about them. They were professional and their prices were as good as we found. Dealing with the compactor wasn't easy and they dealt with it. We felt fine about them.

Peninsula Hauling & Demolition get full marks for going after your business. If you call and don't get someone the first time (you usually do), leave a message and they will probably call you back within 30 minutes (some other places I called for this job returned my call days later). The problem is that their desire for your business can turn into aggressively taking it. I'll explain. I first called them when the job was a bit larger - the concrete was intact, a 8' x 6' rectangle in my back yard. I called to get someone to come and give me an estimate. I had to leave a message but they called back very soon and arranged to have someone come out early -- 7:30, at my request -- the next day. The estimator arrived on time and looked over the job. He gave me a verbal estimate (he never offered to provide it in writing) of $300. I told him his was the first estimate I had gotten and so I would wait and get others. He told me the number in a way that suggested he was ready for me to negotiate it down. I found this annoying: I wanted to know what they would charge for it, not where they wanted to start haggling. I don't mind haggling, but there's no point until I've had at least one other estimate. Basically, he wanted to :"seal the deal" right then. I accepted that and thanked him. Frankly, I didn't think the job should cost that much and was hopeful another company would come in lower. The second company actually came in higher. That put the project on hold for me. After a couple of weeks, I decided I would lower the cost by doing some of the work myself. So I got out my sledgehammer and broke up the concrete and hauled it, piece by piece to a stack near the gate on my driveway, where it would be very easy to bring in a truck and pick it up. After this was done, I called Peninsula back and explained that the job had changed and could they please send out someone to give me a new estimate. This was Friday, Oct. 9. They said someone could come out between 7:45 and 8:00 a.m. on Monday. That worked out well for me, so it was arranged. On Monday morning, I waited till 8:30, but no one showed up. I called the office and, for whatever reason, did not even get to voicemail - it just rang and rang. I went to work and got a call from them later that afternoon. The person (Jessica, very nice and professional herself) said they got there just after 9 and no one was home. I reminded her that we'd agreed on a time before 8:00, and said I wasn't able to wait, so I left for work. She said they'd taken a look and the new cost would be $225. I told her I thought that was too high, since the longest part of the job -- breaking up the concrete -- was already done. She asked me how much I thought it should cost; back to haggling. I told her I was looking to pay more like $150-200. OK, bad haggling, but I didn't really have haggling in mind at that point. She put me on hold for a few moments, then came back and said OK they could do it for $200. I said I would get back to her. That's when things got interesting. She told me the job was already finished. I asked her to explain. She said the crew got there, figured out what the cost would be, and just did it. I couldn't believe my ears. Without even asking if I accepted their price and authorized the work, they just went ahead and did it; I guess they assumed that they could bluff their way through my objections. I told her very pointedly that I thought it was extremely unprofessional (and it could be something more, I'm not sure) to operate like that. She apologized and again asked if $200 would be OK. I honestly debated telling her I wasn't going to pay them a cent for something I hadn't authorized, but I decided I didn't want the hassle, so I said fine, $200, but you really need to stop this practice. She asked if I wanted to pay with a credit card over the phone, but I said I would like her to send me an invoice, which she promised to do by email. For the first time in my experience, they have not been prompt about something, and three days later the email has yet to arrive. I will say that the job itself was done well - the material was taken out, the site cleaned up, and no scratches on walls, gates, etc.

Good. Chris came out to give the quote, he was very friendly and personable. When we arrived at a verbal agreement, the contract was sent a few days later. Though the written contract and verbal agreement didn't exactly match, Chris assured me that the job would go to my satisfaction. 3 guys arrived on time with the dump truck and bobcat. They helped remove the fence to gain access to the side yard and layed down plywood to minimize damage to the lawn for which they had to drive over. The skillfully Bobcat driver did an amazing job of picking up the slab, rotating 180 degrees with the load perched above the house and fence, then driving back to the dump truck. Despite having little clearance between the house fence and bobcat, nothing was dropped or nicked or damaged. Once the job was complete, I asked the bobcat driver to remove an extra layer of dirt for which he did with no extra fee. The whole job took less than a day.

Ok, there were 3 schedule changes and confusion about what was being picked up when the crew arrived (they thought they were hauling a water heater, not a home heater). It also ended up costing more than the original quote (quote $99, final price $150), not a bad price, just not what I was expecting.

The estimator was polite, on time and knowledgeable. The demo crew arrived on time, worked very hard and did a fine job. They took about half a day to complete the project. They moved materials from the basement to the garage prior to beginning, and covered all other things in the basement with a tarp. They cleaned up after themselves very well. The crew leader asked for guidance when questions arose. The only nuisance was the office staff: it took an inordinate amount of time for them to fax us a quotation, and the person on the phone was obviously distracted by children in the background. Other than that, the service was excellent.

Workers arrived on time and performed the work as desired and in the time estimated. They also helped me remove AND replace the fence that had to be taken down. While the workers did and excellent job. It was somewhat difficult to get clarity on the contract in a timely manner from the office staff. The Contract wasn't exactly written as discussed, but in the end the job was done correctly at the agreed to price. Note also that they will record you on the telephone, but sometime don't tell you about it beforehand.

This is the first time I've used a hauling service that actually did what they said they would. These guys have really lived up to their A rating. I was pleasantly surprised. They were clean, on time, and cleaned up well

COMPANY WAS RELIABLE. THEY SHOWED UP WHEN THEY SAID THEY WOULD AND THEY COMPLETED A LOT OF WORK IN A SINGLE DAY. THEY SWEPT UP THE DIRT AND LEFT THE YARD LOOKING VERY NICE.