Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Geek Squad - Best Buy logo

Geek Squad - Best Buy

Computer Repair, Stereo and Home Theater System Service, Appliance Repair,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.77 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
43%
3
0%
2
29%
1
0%

Filter reviews by service

Showing 1-7 of 7 reviews
Carolyn H.
Aug 2008
2.0
Computer Repair
$199
It was a frustrating nightmare. Their own estimate was 4 days. It actually took just over 2 weeks. Every day after the estimated date of completion, I was told "one more day"--or "later today". The frustrating part was that they do not answer their telephones. They tell people to call, then do not answer the phones. This means a trip into the store every day only to find that it is not ready. All the time I waited in line in the store and talked to them, I could hear the phone ringing constantly. Other people just as frustrated as I was!! I could have been patient if they would only answer the phone and tell me the truth. I am sure that they did not even start on my computer until close to the end of the 2 weeks. They did not tell me the truth. Very poor customer service.

ANDREA J.
Oct 2006
4.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$700
Fairly helpful. Wanted a new home stereo with easy to use ipod links and limited wires and components. The recommendation was good and I am happy with the way it sounds.

MICHAEL D.
Jun 2006
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$35
Very cheap, accurate, friendly.

LAURA S.
Oct 2005
5.0
Computer Repair
Yes, I recommend this pro
$250
THIS MAY SOUND TRIVIAL, BUT I'VE BEEN DOING COMPUTER TECH SUPPORT FOR 10 YEARS, AND EVERYONE ELSE I TALKED TO ABOUT THIS AFTERWARD HAD NEVER HEARD OF IT. I DID ALL KINDS OF RE-INSTALLATION OF KEYBOARD DRIVERS AND SYSTEM RESTORE AND SEARCH ONLINE HELP: NADA. EVERYONE KNOWS THAT THE GUYS AT THE GENIUS BAR AT APPLE STORES KNOW THEIR STUFF, BUT WHO KNEW THE BEST BUY TEAM IN SAN CARLOS HAS SOME SAVVY? THIS COMPLETELY CONTRASTS WITH EXPERIENCE I'VE HAD FOR YEARS AT OTHER LARGE CHAIN COMPUTER DISCOUNT STORES==>GARBAGE TECH SUPPORT.

Homeowner
Oct 2005
2.0
Computer Repair
$100
THEIR CUSTOMER SERVICE IS HORRIBLE. THEY ARE NOT VERY HELPFUL, AND IT TAKES THE TECHNICIANS AN EXTREMELY LONG TIME TO EVEN GET THROUGH THE LINE TO TELL THEM WHAT YOU NEED DONE. THEY ARE VERY RUDE.

Margaret G.
Oct 2005
4.0
Appliance Repair
Yes, I recommend this pro
THE BEST BUY IN HOME REPAIR WAS PROMPT AND COURTEOUS. THEY TOLD ME WHAT WAS WRONG AND FIXED IT. I DID HAVE ONE PROBLEM IN THAT I HAD CALLED ON BOTH THE WASHER AND DRYER, BUT THEY ONLY HAD THIS GENTLEMAN LOOKING AT THE WASHER AND SAID THAT THE OTHER TECH WOULD CHECK THE DRYER. I CALLED THE COMPANY WHILE HE WAS THERE AND EXPLAINED THAT WE NEEDED BOTH (WITH 5 KIDS) FIXED AND THEY SPOKE WITH HIM TO OK HIM WORKING ON THE DRYER. HE WAS ABLE TO FIX THAT TOO.

ROB M.
Sep 2005
4.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$400
THE OVERALL EXPERIENCE OF THE SERVICE WAS WHAT I WOULD HAVE EXPECTED. THEY DID THE PROJECT IN A TIMELY FASHION AND THE SYSTEMS WORKED AS THEY WERE SUPPOSED TO.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 3.7 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.