AT&S - Artistic Tile & Stone
About us
Additional contact name - Cynthia Campanile.
Business highlights
Services we offer
Custom hand painted murals, mosaics and porcelain tile., stone slabs & matching tiles
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 10% |
"What Inquiry?"
Positives: ATS has a great choice of product and the staff clearly knows their stuff from materials and design to pricing and ordering. Even the guys in the warehouse are professional.
Negatives: This can be a busy shop. Even with an appointment, be prepared to wait. Grab a cup of coffee (they have a free coffee station) and bring your design book.
Warning: Be careful wandering around the showroom. There are SO MANY fantastic tile products to feed your imagination you may plan another project before leaving with your current one done. It happens.
"This is a great concern to us because we try and help every customer who comes in. We have a reception desk, and a sign in sheet, but many times customers just walk past the sign, especially if our receptionist is away from her desk. Because Tile and Stone is a very specialized field we simply do not have a lot of personnel who are qualified to answer the many questions our customers have. It is especially difficult to stop working with an existing client to answer questions about a product somewhere else in the showroom. I am sure whoever pointed to the person at the desk with another customer was either another customer or some other person who would not be able to provide any information. There is also the possibility that the person working at the other desk was either in the middle of placing an order, or even possibly a support person, not related to sales. We try and encourage clients to make an appointment so that incidents like this are avoided. If there is anything I can do personally to help you, please call and ask for me. We are open later than any other tile stores and I am willing to open at ANY time to fit your schedule. Sincerely Cynthia Campanile Owner, Artistic Tile and Stone"
The guy that helped me, Dave, was very good at educating me about tile and the variety of tile that comes in a box. He was honest about what you can return. He was receptive to listening to my story when I brought in a box that had broken tiles, and he sent them back to the manufacturer. I really recommend him. There were some problems, but he isn’t totally in charge of every single tile. We developed a good working relationship with each other.
"The member told us that she worked part time for one of our competitors, but the product she wanted from us was an exclusive to our store. When she was working with one of our associates, she pointed to several items in our catalog. We ordered the item she had circled. It was custom made, which was why it was 4 weeks out. When it arrived, she told us it was not the item she wanted, so we ordered a second item which was more expensive. We did not change the price at all, it was a different item."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
830 Bransten Rd, Ste B, San Carlos, CA 94070
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