At Bay Appliance

The technician analyzed the problem and fixed the machines. The repairs tooks about 90 minutes.

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The freezer section of this side-by-side refrigerator was showing temperature swings between -3 and +13. GE said they could come in a week. We called some top rated Angie's list providers and they did not want to come work on this "high-end" appliance. Bay Appliance Repair was suggested by one of them. We called and scheduled an appointment for the next day. Jon came on time and took apart the inside of both sides and said there did not seem to be anything wrong with the mechanical parts, freon, etc. He wiped everything down and reassembled it efficiently. He vacuumed the fan and coils in the back. He said the only thing likely to be wrong with it after checking everything else was the computer part - the motherboard. At that point we could have said thanks much and paid him the diagnosis fee of 99 dollars but we felt that if there was a problem starting after six years perhaps this would be a good time to change that. He said fine and called to make sure the right part was available. He immediately drove to the parts supplystore, picked it up and installed it. The part was  $250 the labor 150 but the "diagnosis" charge was applied toward the labor charge. It was a very reasonable charge for lots of professional labor. Jon explained everything and was patient and not pressuring us. I think he was surprised that we chose to get the motherboard changed in advance of more problems. He left our home pristine. The refrigerator took almost 12 hours to stabilize at the new temperatures but now works perfectly.

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Our experience with Bay Appliance was great from start to finish. Kashawndra contacted me shortly after I reached out for help and we were able to setup an appointment in a couple of days since this wasn't an emergency repair. The technician Jon showed up on time and diagnosed the problem fairly quickly. I decided not to do the repair because the wine cooler was around 10 years old and probably not worth fixing but Jon was up front with me about the possibilities. I will definitely use Bay for my next appliance repair.

It went well, they were very punctual for a saturday, which was very nice. did not waste our time, and we will likely bring them back out when it is time to fix something else.

It was not that good. Actually, their machine didn't work and they ended up not charging me. It was kind of a waste of time since they didn't have the right attachment to clean the duct. But they seem professional.

Fine!  He made two visits, one for assessment and to order correct part, and one for installation.
Punctual and efficient.

Everything went well. They came when they said they would. They told me what they would do and I havent had any issues since then.

Bay Appliance had an appointment at a time that was convenient for me, and the service person showed up right on time. He diagnosed two problems and made what we felt was a reasonable recommendation. Due to the age of our range, he found (while doing some searches on our behalf) that parts are very rare and thus quite expensive. The parts and repair costs would have cost us about $200 less than purchasing a very nice ($800 price range) new oven, so we did that instead. All well worth the very reasonable $65. I would definitely hire them again.

The washing machine issue was especially complicated and required ordering a part from the manufacturer. Our technician explained the problem and the steps involved to solve it in a professional and easy-to-understand way. Overall, they did a great job fixing both problems. I'd recommend them.

Was satisfied that the fridge worked. 
 Not happy with the $95. for visit charge and that he tore off the cardboard cover on the back of the fridge rather than take the time to  disconnect the fasteners.Overall,. a bit shady for my taste.
Would not recommend using that individual within the company again.

They were wonderful. They were very professional and easy to communicate with. They have a reasonable quote. They absolutely followed up on everything. I would use them again in the future.

It's not that great, he came to evaluate it then came another time to fix it one time but after that it still wasn't fixed and so he had to come another time and the second time he came, it's free of charge. He was really nice and good but ideally he would have fixed it all in one go.

They were awesome. Their prices were very reasonable, were very responsive, on time and they did work at like tent house without no elderly but I didn’t have to worry. I knew what was going to happen before they got there and it was just good. Their price was very reasonable.

See above.

The technician did not perform any diagnostic work.  My refrigerator has controls that can be used to perform diagnostic functions.  The diagnostic functions can be used to cycle the ice maker through the tasks it is supposed to perform.  I believe it will also display error codes on the refrigerator's display panel.
The technician literally stuck his hand in the ice maker and then told me that the entire unit needed to be replaced at a cost of approximately $450.00.
I was worried about paying that much for the repair when no diagnostic work had been done.
I decided to lose the $65.00 I paid to have the diagnosis done.  I found another company called Domenco Inc and asked them to check my ice maker.  They determined that a small motor in the ice maker was not working.  They fixed it at a cost of approximately $250.00.
The staff from Bay Appliance Repair were prompt and courteous.  They also looked at the convection oven fan in my gas range during the same visit.  It was noisy but no problems were found.  They could have charged an additional $32 for looking at a second appliance during the visit but they did not.

The guys from Bay Appliance Repair were not as proactive to fix the problem. In fact, I have to call the manufacturer 2 additional times to get 2 different approved technical support people until the issue was addressed and fixed. They just wanted us to keep defrosting the freezer which wasn’t fixing the problem.

It was fine.  I thought it was expensive.  I had to ask for the senior discount.  He gave me options on what kind of parts to use, original or newer.  He called me to see if he could come earlier.

I communicated with the technician by email to determine what the
problem was, and he knew immediately what part had broken and needed to
be replaced.  He came over a couple days later and replaced the part in
about half an hour.  He was pleasant, professional, and courteous.

overall performance was excellent

Angie"s List has a winner here. I am very happy weith my repair experience

Our two year old Hotpoint refrigerator started making occasional
squealing noises, coming from the freezer, a couple months ago, then the
noise became more frequent. Also, the main door wasn't hanging
straight. We called Bay Appliance Repair and they sent someone over to
look at it a couple days later, as that was when we would be home. John
examined it and ordered some new parts to fix both of the problems. A week later he came back to install the new parts. No more weird noises!