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Ongaro & Sons
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Ongaro & Sons is a 3rd generation, family-owned business since 1932. We believe in 100% customer satisfaction. We provide, Heating, Air Conditioning and Plumbing services. We specialize and train in Bryant equipment. We are a Diamond Certified company with an A+ rating with the BBB.
Business highlights
93 years of experience
Services we offer
Air Conditioning, Heating, Plumbing, drain cleaning, indoor air quality & leak detection.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.454 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 9% | ||
| 2% | ||
| 7% | ||
| 6% |
Showing 1-25 of 54 reviews
J L.
Aug 2021
They're a family owned company. They're very well established.
Frank H.
Jun 2019
I contacted Ongaro & Sons. They were very helpful and prompt in completing the job.
Jennifer O.
Aug 2017
Sylvia F.
May 2017
Jared came to meet with us and immediately diagnosed the problem and proposed a solution. He proposed to install two return pipes and a small water heater as a reservoir for hot water. The office took some time to schedule the work as they are busy. But when Jared was able to come, his team did the work within proposed time frame and now there is consistent hot water in the house.
Mike H.
Apr 2017
Great, showed up the next morning and fixed the problem.
David G.
Jan 2017
It took a few hours for them to finish the work. There weren't any problems. They were friendly and courteous. They did a good installation.
Donn D.
Nov 2016
We would definitely use them again.
Gary D.
Nov 2016
Problem solved without fuss.
Judith H.
Nov 2015
unknown
Erika C.
Oct 2015
Ongaro & Sons is a well regarded name in Marin County with a long history. They were very knowledgeable on the latest advancements and were able to translate it well to the homeowner. They provided a very detailed bid and were able to complete the task at hand in the time they had provided in their proposal. Roberto was very helpful in explaining aspects of the job to me and when I wanted to ensure that exterior aesthetics were important, he was able to properly reposition or hide the condensation lines out of sightlines. Besides the bigger jobs, they take as much care on the smaller one-off items.
They are very good at what they do and we would be happy to refer them.
Harriet R.
Sep 2015
unknown
Mike N.
Nov 2014
Ongaro is always great on service. They make a point of addressing any problems that arise. On more than one occasion they have gone the extra mile to make sure everything was satisfactory.
BOB P.
Nov 2014
Ongaro has been here several times to repair an aging heating system.
The first time they replace the thermostat. About a year later, the fan
went out and they replaced the motor. Finally, a week ago, the washing
machine overflowed and some water went down the vent and filled up the
tube, which they quickly emptied. In all three cases, they were very
professional and also very nice to deal with. Ongaro hires really great
people who have made my repairs quickly and with warmth and professionalism--a rare combo.
The first time they replace the thermostat. About a year later, the fan
went out and they replaced the motor. Finally, a week ago, the washing
machine overflowed and some water went down the vent and filled up the
tube, which they quickly emptied. In all three cases, they were very
professional and also very nice to deal with. Ongaro hires really great
people who have made my repairs quickly and with warmth and professionalism--a rare combo.
Response from Ongaro & Sons
"Thank you! We love to hear we are doing the job right!"
JOANNE W.
Oct 2014
They were great.
Response from Ongaro & Sons
"That's great. It makes us feel much better when we know we are satisfying our customers."
Michael P.
Aug 2014
Extremely thorough.
Response from Ongaro & Sons
"Thank you! Sometimes we forget to say it - but we think it!"
Harriet R.
Jul 2014
I was ready for a big problem, but on n his suggestion, he did the least invasive fix and he saved me a big expense and trouble.
Very trustworthy as a company and I plan on keeping them as my main plumber.
Very trustworthy as a company and I plan on keeping them as my main plumber.
Response from Ongaro & Sons
"Thank you. As a small company we have a tendency to race thru the day and even race thru the reviews when we take the time to read them. We try to address the mistakes we may have made but sometimes forget to say thank you to the people who liked us. I just wanted to take a moment today to thank some of the people who like the work we do. And we do want to hear back when you are not satisfied - always!"
Edward K.
Jul 2014
We were seriously overcharged. We could have had a new toilet installed for less money than what we paid to have the flush mechanism inside the toilet tank replaced. Serviceman also installed a new stopper in the sink. Actual work took less than an hour. Serviceman then walked all over the house, looked around outside the house, looking for the source of a sound which turned out to be from shutting off the water in the sink. Serviceman found nothing wrong anywhere - he was on a fishing expedition. This was a real rip-off - the work done definitely wasn't worth one thousand dollars.
Summary: we won't use Ongaro's for any plumbing repairs in the future.
Summary: we won't use Ongaro's for any plumbing repairs in the future.
Response from Ongaro & Sons
"We refunded Mr. and Mrs. [Member] 100% of their money. We spoke to them and went out to make some corrections to the Trane furnace we had installed for them. And if they see this - please call us! We owe you a furnace servicing but have not been able to reach you by mail or telephone."
Patricia T.
Jun 2014
very thorough inspection. We were having issues with our thermostat not cutting on when it got cold unless we turned the temp way up, which prompted us to call for service. Technician serviced the furnace unit and inspected both furnace and thermostat. Also provided info on lifespan of furnace and cost of replacing thermostat and furnace. Provided estimates for 3 different furnaces, as well as info on all. Did not push to replace at this time, just provided info. When I said I was inclined to just wait for now, he agreed with my decision. Also offered service contract, which we took because it meant we could essentially have 2 years of service for price of one. When we service next year we will re-evaluate condition of furnace and need to replace.
JAY S.
Jun 2014
-
plumbing on hot water heater didn't make code. Company had to come back after building inspector didn't approve this work. Company did make good on this though.
Michael H.
Jun 2014
unknown
Jim P.
May 2014
very professional, pleasant, knowledgable, fixed all areas, gave good advise for managing the drains going forward.
Pamela W.
May 2014
I think he was a little bit expensive but I think he did a good job.
Lisa B.
Apr 2014
Very good experience
Gail W.
Apr 2014
New Furnace + Water Heater Vent.
David K.
Feb 2014
A number of tests were made, and careful analysis leading to the right solution.
Licensing
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FAQ
Ongaro & Sons is currently rated 4.4 overall out of 5.
Ongaro & Sons accepts the following forms of payment: CreditCard
Yes, Ongaro & Sons offers free project estimates.
No, Ongaro & Sons does not offer eco-friendly accreditations.
No, Ongaro & Sons does not offer a senior discount.
No, Ongaro & Sons does not offer emergency services.
No, Ongaro & Sons does not offer warranties.