Salinas Valley Emergency Medical Group Inc.

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I have been a patient of Dr. Winn for the last 25 plus years. When she left Prime Care I did not go with her due to issues with her staff. I needed someone to work with me on my thyroid and hormone issues so I thought I would give her a try again. The staff issues have not gotten any better, if anything they are worse. Passive aggressive would be describe the attitude of most of the staff. I have had trouble with billings, receiving bills marked past due when it was the first bill received. All of this is unacceptable. 
This is all so terrible as Dr. Winn is a great doctor, but I am unwilling to put up with the failings of her staff. I have moved.

The office is very nice, and very big. Checking in was easy and I was called back 10 miinutes before my appointment time. The nurse who took me back was very nice but never introduced herself. I waited maybe 10-15 minutes for the doctor. She was very pleasant. This was my first visit to her office  and to her. She listened to all of my complaints and offered advice recommended treatment. The only thing that I did not like was she was looking at the computer the whole time she was in the room. I understand they are trying to be efficient and chart while they are with the patients but I did not like that she basically looked at the computer the whole time and not at me. Checking out was easy. I did have a problem with a prescription, the insurance denied it at first and needed to talk to the doctor and it took almost 2 weeks for the doctors office to get back to them. Not too impressive with that. I would probably go to her again.

He is really informative, thorough and takes his time with you. He is very family oriented and his staff is good as well.

Dr. Karen L. Winn was really good. I like everythinabout her. She takes the time. She listened to me and really understood what's going on with me. She's very helpful. She's excellent and she's a really good women's doctor.

Every visit has been a good experience. I will say that a few times we have had to wait a long time (45 minutes) before we are seen by the doctor.

He remembers everything about all of my medical conditions. Monitors me very well and refers me to all the appropriate specialists.

Dr. Patton is well informed.  I will continue to see him in the future.

See above!

Dr. Winn is an exceptional caring physician - one of the best.