Clark Pest Control

I liked that the representative, Joe, was thorough in his job, he called the previous day to let me know the schedule for the date of arrival so I kept my dogs inside. Everything was done in an efficient manner. Would definitely recommend.

I am updating this review because they responded immediately to my poor review and have been very responsive to address the problem. They waived 2 months service fee and made the necessary repairs and adjustments to my service schedule -and now the rodent problem seems to be under control again. It's only been two months, so time will tell if they continue to effectively service my property. However, I will say I have been impressed with how responsive they have been and feel hopeful that they will be able to continue to service my property long term.

They know what I want and they always take care of me!

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I have used Clark Pest Control for quarterly pest control for 4-5 years, so they were a natural for some minor termite infestation I had at my residence. Specifically there was a spot treatment in my foyer, and ground treatment around the premises for subterranean termites. I signed a fixed price contract for the job ($2,800), with the understanding that it would take 16 man hours to perform the work. Well as it turns out it didn't - it only took 10 hours. So I politely asked whether I should get a reduction in price, based on the actual work required - and said I was more than happy to pay for the materials plus whatever Clark's hourly rate was.
I am sorry to report that my experience with Clark after this point was very disappointing. First, the local manager informed me that I was on the hook for the entire amount despite the large difference in the hours worked versus the amount I owed. He told me in an email that they billed out their staff at $125/hour. Under that logic - I should of been billed $1,250 + the cost of the chemicals. Instead he was incredulous that irrespective of the actual hours of work performed, I signed a contract and that was what I was obligated to pay (legally correct, but ethically I would call it taking advantage of a customer). He went further to suggest (after I said I felt obliged to at least tell others of my experience) - he wrote "I understand how bad reviews can hurt a company?s image, but I think you would be completely out of line if you choose to go that route. It is sad that it has to come to you threatening our company with bad publicity to try to get what you think is fair when we have been totally upfront and honest with you from the outset."
Undeterred, I contacted Clark Pest Control Management - and had an email exchange with the owner Terry Clark. He also was very defensive about my obligation to pay the fixed price amount. One of his arguments was that by California State Law, he could not offer a time and materials contract - although he suggested he would prefer to do business that was, as it would provide for more predictable profits. I then sent an email to the California State Pest Control Board asking whether Pest Control companies were in fact required to do business by fixed price contracts only. To my surprise - there is no such requirement - and Clark is free to do business - including Termite Pest Control - using time and materials contracts. As a fellow businessman, it is very disheartening to be taken advantage of; then have the CEO of the company misrepresent the facts; and finally - and maybe most importantly -- still have the termite problem in my foyer!!
As you might imagine I cancelled my quarterly service with Clark. I did pay the fixed price on the contract. And as promised - I am letting you know of my experience so you don't make the same mistake with Clark Pest Control. In my view, they do not deserve your business.

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Punctual, efficient. Very knowledgeable.
the house and yard had no odor after being sprayed.

Very pleased. It turned out we didn't need any treatment because the type of termites we had on the roof require wet wood and would die once we got everything dried out. We only needed him to look at that one area, which just took a few minutes so they didn't charge us. I will definitely call them again if we have any other probems.

Overall the process went very well, and the rats are gone. Technician Matthew was professional, friendly and accommodating. I had some initial confusion about needing to call for unscheduled service when traps needed resetting, but other than that, Matthew came back regularly until the problem was taken care of and has answered phone questions at other times. We are continuing to use Clark for preventive service and would call them again.

I have been using them for about a year. I have the same person to come out and service my area. I don't have to worry about the person doing the service because he knows exactly how to do it.

None given.

They are excellent. They are professional, prompt, and efficient. They always leave a note when they come and a bill. I would recommend their services to anyone.

They are professional, convenient, fast, effective and friendly. They are easy. I've been using them for 3 or 4 years and my wife and I have just decided not to use them. At 90 bucks for a treatment where they just walk around the house and spray in the corners and stuff is a little bit steep and it is getting a little bit steep for us to keep doing that so I am going to start doing it on my own. If the economics were not an issue I would keep using them.

They were no hassle. They showed up when they said they would and did the work they said they would perform. I will use them again in the future.

They are punctual and always call before they come. The guys that work for them are nice. I will use them in the future.